Iberia mixing classes on same ticket
Sep 25, 2009 | 8:37 am
#1
Original Poster
Join Date: Jan 2007
Posts: 51
Iberia mixing classes on same ticket
I purchased a BASICA class flight from BLQ-BCN and TURISTA for the BCN-BLQ so I could get a refund if I finally didn't need the return flight. The problem is IB are not having any of it and denied my refund saying that the BASICA class conditions apply to the whole ticket. The problem is I paid 300 Euro more to have the privilegde to be able to cancel the return should I wish to and there is nothing in their terms and conditions about this rule.
Please help
Please help
Sep 25, 2009 | 9:58 am
#2
Join Date: Nov 2000
Location: dublin,ireland AA ( 3mm)
Posts: 1,826
I purchased a BASICA class flight from BLQ-BCN and TURISTA for the BCN-BLQ so I could get a refund if I finally didn't need the return flight. The problem is IB are not having any of it and denied my refund saying that the BASICA class conditions apply to the whole ticket. The problem is I paid 300 Euro more to have the privilegde to be able to cancel the return should I wish to and there is nothing in their terms and conditions about this rule.
Please help
Please help
Sorry you got stung
Sep 25, 2009 | 10:00 am
#3
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Unfortunately, IB is correct in this case (and this is a standard rule for most airlines):
[KVS Availability Tool 5.1.1/Diamond - DotRes: BLQ-BCN/IB/P14NEOI4/66 USD]
[KVS Availability Tool 5.1.1/Diamond - DotRes: BLQ-BCN/IB/P14NEOI4/66 USD]
Code:
PENALTIES :
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
WAIVED FOR DEATH OF A PASSENGERS FAMILY MEMBER UP
TO 1ST DEGREE RELATIONS OR FOR PASSENGERS
HOSPITAL ADMISSION.
WHEN COMBINING FARES THE ENTIRE JOURNEY SHALL BE
SUBJECT TO THE MOST RESTRICTIVE CONDITIONS OF THE
FARES USED.
THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS
NON-REFUNDABLE.
CHANGES
BEFORE DEPARTURE
CHARGE EUR 50.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS
NON-REFUNDABLE.
A CHANGE IS A ROUTING/DATE/FLIGHT MODIFICATION
WHEN MORE THAN ONE FARE COMPONENT WITHIN A PRICING
UNIT IS BEING CHANGED THE HIGHEST PENALTY OF ALL
CHANGED FARE COMPONENTS WILL APPLY.
//BEFORE ORIGINALLY SCHEDULED FLIGHT//
CHANGES PERMITTED WITH CHARGE OF 50 EUR PER
TRANSACTION.PERMITTED WITHIN TICKET VALIDITY OF
ORIGINAL TICKET.
WAIVED FOR DEATH OF A PASSENGERS OR FAMILY MEMBER
UP TO 1ST DEGREE RELATIONS OR FOR PASSENGERS
HOSPITAL ADMISSION.
NEW RESERVATIONS AND REISSUANCE MUST BE MADE 03
DAYS PRIOR TO DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT.
THE NEW BASE FARE AMOUNT MUST BE RECALCULATED
USING CURRENT AND APPLICABLE FARES IN EFFECT AT
THE DATE OF REISSUE UNDER THE FOLLOWING CONDITIONS
IF SAME FARE TYPE CODE IS USED.THE NEW FARE MAY
BE EQUAL OR HIGHER THAN PREVIOUS AND MUST
COMPLY WITH-
A- ALL PROVISIONS OF THE ORIGINAL FARE OR
B- ALL PROVISIONS OF THE NEW FARE BEING APPLIED
IF A DIFERENT FARE TYPE CODE IS USED. THE NEW
FARE MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
MUST COMPLY WITH ALL PROVISIONS OF THE NEW FARE
BEING APPLIED.
//AFTER ORIGINALLY SCHEDULED FLIGHT - NO SHOW//
CHANGES NOT PERMITTED IN CASE OF NO SHOW.
WAIVED FOR DEATH OF A PASSENGERS FAMILY MEMBER
UP TO 1ST DEGREE RELATIONS OR FOR PASSENGERS
HOSPITAL ADMISSION.
IN THE EVENT OF NO SHOW - WHEN CHANGES ARE
REQUESTED AFTER DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT - CHANGES ARE NOT PERMITTED AND
CANCELATIONS RULE SHALL APPLY.
AFTER DEPARTURE
CHARGE EUR 50.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS
NON-REFUNDABLE.
//BEFORE ORIGINALLY SCHEDULED FLIGHT//
AFTER START OF JOURNEY NO ADVANCE PURCHASE
CONDITION APPLIES.
CHANGES PERMITTED WITH CHARGE OF 50 EUR PER
TRANSACTION.PERMITTED WITHIN TICKET VALIDITY OF
ORIGINAL TICKET.
WAIVED FOR DEATH OF A PASSENGERS FAMILY MEMBER
UP TO 1ST DEGREE RELATIONS OR FOR PASSENGERS
HOSPITAL ADMISSION.
THE NEW BASE FARE AMOUNT MUST BE RECALCULATED
USING HISTORICAL FARES IN EFFECT UP THE PREVIOUS
TICKETING DATE UNDER THE FOLLOWING CONDITIONS
IF SAME FARE TYPE CODE IS USED.THE NEW FARE MAY
BE EQUAL OR HIGHER THAN PREVIOUS AND MUST
COMPLY WITH-
A- ALL PROVISIONS OF THE ORIGINAL FARE OR
B- ALL PROVISIONS OF THE NEW FARE BEING APPLIED
IF A DIFERENT FARE TYPE CODE IS USED. THE NEW
FARE MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
MUST COMPLY WITH ALL PROVISIONS OF THE NEW FARE
BEING APPLIED.
//AFTER ORIGINALLY SCHEDULED FLIGHT - NO SHOW//
CHANGES NOT PERMITTED IN CASE OF NO SHOW.
WAIVED FOR DEATH OF A PASSENGERS FAMILY MEMBER
UP TO 1ST DEGREE RELATIONS OR FOR PASSENGERS
HOSPITAL ADMISSION.
IN THE EVENT OF NO SHOW - WHEN CHANGES ARE
REQUESTED AFTER DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT - CHANGES ARE NOT PERMITTED AND
CANCELATIONS RULE SHALL APPLY.
HIP_MILEAGE_EXCEPTIONS : NO HIP OR MILEAGE EXCEPTIONS APPLY.
TICKET_ENDORSEMENTS : THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- 21 NOEND/CHGS REST/NON REF - IN THE ENDORSEMENT BOX.
AND - THE ORIGINAL AND THE REISSUED TICKET MUST BE
ANNOTATED - RESTRICTION APPLY - IN THE FORM OF
PAYMENT BOX.
CHILDREN_DISCOUNTS : CNN/ACCOMPANIED CHILD PSGR 2-11 - NO DISCOUNT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - NO DISCOUNT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AN ADITIONAL SURCHARGE WILL BE APPLIED.
AN ACCEPTANCE LIMIT ON THE NUMBER OF UNACCOMPANIED
CHILD WILL BE CONSIDER.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - NO
DISCOUNT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AN INFANT UNDER TWO YEARS WHO MAY TURN 2 YEARS
OF AGE BEFORE THE END OF THE TRIP MUST PAY A
CHILD FARE FOR THE ENTIRE JOURNEY.
OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
CHARGE 10 PERCENT OF THE FARE.
TICKET DESIGNATOR - IN.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
TOUR_CONDUCTOR_DISCOUNTS : NO DISCOUNTS FOR TOUR CONDUCTORS.
AGENT_DISCOUNTS : NO DISCOUNTS FOR SALE AGENTS.
ALL_OTHER_DISCOUNTS : NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
ALL OTHER DISCOUNTS NOT PERMITTED
MISCELLANEOUS_PROVISIONS : NO PROVISIONS APPLY.
GROUPS : NO GROUP PROVISIONS APPLY.
TOURS : NO TOUR PROVISIONS APPLY.
VISIT_ANOTHER_COUNTRY : NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.
DEPOSITS : NO DEPOSIT PROVISIONS APPLY.
RULE_APPLICATION_AND_OTHER_CONDITIONS : IB FARES
APPLICATION
AREA
THESE FARES APPLY WITHIN AREA 2.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
THE TICKET OR ELECTRONIC IS NOT VALID IF THE FIRST
COUPONS HAS NOT BEEN USED AND WILL NOT BE
HONOURED
IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE
PROVIDED IN THE TICKET OR ELECTRONIC TICKET.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
JUDGEMENT.
OTHER CONDITIONS
PASSENGER EXPENSES NOT PERMITTED.
---
THE FARE THAT APPLIES ON THE DATE OF PURCHASE IS
ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
ELIGIBILITY : NO ELIGIBILITY REQUIREMENTS APPLY.
DAY_TIME : NO DAY/TIME TRAVEL RESTRICTIONS APPLY.
SEASONALITY : NO SEASONAL TRAVEL RESTRICTIONS APPLY.
FLIGHT_APPLICATION : IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
LO FLIGHTS 4000 THROUGH 9999.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
RO FLIGHTS 9000 THROUGH 9999.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
PS FLIGHTS 1000 THROUGH 9999.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
SU FLIGHTS 401 THROUGH 500.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
SU FLIGHTS 601 THROUGH 700.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
SU FLIGHTS 1401 THROUGH 1700.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
AT FLIGHTS 9000 THROUGH 9999.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
IB FLIGHTS 5000 THROUGH 5999.
ADVANCE_RESERVATIONS_TICKETING : CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 14 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER
RESERVATIONS ARE MADE OR AT LEAST 14 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
RESERVATION MUST CLEARLY SHOW OSI IB FARE BASIS.
-----
TICKET NUMBERMUST BE SHOWN IN THE PNR AND
TRANSMITTED TO THE AIRLINE.
MINIMUM_STAY : TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER
THAN THE FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN.
OR - TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER
THAN 2 DAYS AFTER DEPARTURE FROM FARE ORIGIN.
MAXIMUM_STAY : NO MAXIMUM STAY REQUIREMENTS APPLY.
STOPOVERS : NO STOPOVERS PERMITTED.
TRANSFERS : FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
TRANSFERS LIMITTED TO THE ROUTING MAP INDICATED IN
THE FARE RECORD.
COMBINATIONS : ADD-ONS PERMITTED.
END-ON-END
END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE
COMPONENTS. FARES MUST BE SHOWN SEPARATELY ON THE
TICKET. TRAVEL MUST BE VIA THE POINT OF COMBINATION.
PROVIDED -
COMBINATIONS ARE FOR CARRIER IB IN ANY RULE IN
TARIFF
034ATP
IPREUAF - BETWEEN EUROPE-AFRICA
IPREUME - BETWEEN EUROPE-THE MIDDLE EAST
IPREURP - WITHIN EUROPE-INTERNATIONAL.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS/ROUND TRIPS
-TO FORM CIRCLE TRIPS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
PROVIDED -
COMBINATIONS ARE WITH ANY Y-/B-/H-/K-/M-/L-/V-/S-/
N-/Q-/O- TYPE FARES FOR CARRIER AY/BA/MA/RJ IN ANY
RULE AND TARIFF.
IF THE FARE COMPONENT IS ON
ONE OR MORE OF THE FOLLOWING
ANY AY FLIGHT OPERATED BY AY
ANY AY FLIGHT OPERATED BY BA
ANY AY FLIGHT OPERATED BY IB
ANY AY FLIGHT OPERATED BY MA
ANY AY FLIGHT OPERATED BY RJ
ANY BA FLIGHT OPERATED BY AY
ANY BA FLIGHT OPERATED BY BA
ANY BA FLIGHT OPERATED BY IB
ANY BA FLIGHT OPERATED BY MA
ANY BA FLIGHT OPERATED BY RJ
ANY IB FLIGHT OPERATED BY AY
ANY IB FLIGHT OPERATED BY BA
ANY IB FLIGHT OPERATED BY IB
ANY IB FLIGHT OPERATED BY MA
ANY IB FLIGHT OPERATED BY RJ
ANY MA FLIGHT OPERATED BY AY
ANY MA FLIGHT OPERATED BY BA
ANY MA FLIGHT OPERATED BY IB
ANY MA FLIGHT OPERATED BY MA
ANY MA FLIGHT OPERATED BY RJ
ANY RJ FLIGHT OPERATED BY AY
ANY RJ FLIGHT OPERATED BY BA
ANY RJ FLIGHT OPERATED BY IB
ANY RJ FLIGHT OPERATED BY MA
ANY RJ FLIGHT OPERATED BY RJ.
COMBINATIONS ARE WITH ANY FARE FOR CARRIER IB IN
ANY RULE AND TARIFF.
BLACKOUT_DATES : NO BLACKOUT DATES APPLY.
SURCHARGES : IF UNACCOMPANIED CHILD PSGR 5-11 WITH ID.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
PROOF OF AGE //PASSPORT OR OTHER OFFICIAL
DOCUMENT// MUST BE PRESENTED AT TIME OF TICKETING/
CHECK-IN/REBOOKING/REROUTING.
MISCELLANEOUS/OTHER SURCHARGE OF EUR 30.00 PER
DIRECTION WILL BE ADDED TO THE APPLICABLE FARE.
ACCOMPANIED_TRAVEL : ACCOMPANIED TRAVEL NOT REQUIRED.
TRAVEL_RESTRICTIONS : NO TRAVEL DATE RESTRICTIONS APPLY.
SALES_RESTRICTIONS : TICKETS MAY NOT BE ISSUED BY PTA. TICKETS MUST BE
ISSUED BY ELECTRONIC TICKETING. EXTENSION OF TICKET
VALIDITY IS NOT PERMITTED.
Sep 25, 2009 | 10:33 am
#4
Original Poster
Join Date: Jan 2007
Posts: 51
Well, I was not aware of this, but anyway it is not mentioned anywhere on their website or terms and conditions, I have taken photos of every step of the booking process and at all times it says my fare is refundable.
I am now taking Iberia to court since what they advertise is not granted. Will update you on the result.
I am now taking Iberia to court since what they advertise is not granted. Will update you on the result.
Last edited by eagle21; Sep 27, 2009 at 5:53 pm
Oct 3, 2009 | 3:44 am
#5
Join Date: Oct 2003
Location: Barcelona, Catalunya
Posts: 2,190
I would like to know this because then I can look for it when booking future travel. I also sometimes book different fare classes on the same ticket. (I know that for instance Brussels Airlines applies the correct rules for flexibility for each leg. I have used this in the past without any problem.)
Oct 3, 2009 | 10:07 am
#6
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
...
Oct 8, 2009 | 3:03 am
#8
Original Poster
Join Date: Jan 2007
Posts: 51
Did anyone actually try to book the same flihts I booked to check whether anywhere it mentions about this restriction?
The information you have provided is from third parties.
I am still awiting the 30 day limit I gave to Iberia before we go to court...
The information you have provided is from third parties.
I am still awiting the 30 day limit I gave to Iberia before we go to court...
Feb 16, 2022 | 3:11 pm
#10
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 682
I've got a similar question. Did you ever figure out the answer?