Seat assignment problem
Mar 6, 2024, 8:50 pm
#1
Original Poster
Join Date: Jul 2001
Posts: 3,975
Seat assignment problem
I see that there are some active threads on seat assignments, but this problem doesn't fit with them. For our late April BOS-MAD flight in J on an Avios reward, the seats we've held for months now show as No Seats, and trying to change it on the website or iPhone app get "Unexpected server error. Please go back and try again from the beginning." That's how it's been for a couple of days, and I've tried clearing the cache, and tried changing my location from U.S. to Spain. Can I expect this to resolve, or do I need to call? I've tried WhatsApp, and the bot replies aren't making sense of it; may I presume no difference if I try during Spanish business hours? The connecting intra-Europe flight in Y shows the seat assignments.
Mar 7, 2024, 2:18 pm
#2
Join Date: May 2002
Location: Valencia, Spain
Posts: 806
Are you Oneworld Sapphire or higher and therefore trying to get seat assignments for free?
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
Mar 7, 2024, 6:38 pm
#3
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
Use the suggestion in the other thread - Try Malaysia Air website "Manage Booking" Manage booking for selecting seats on IB.
It will allow you to see the seats and book them for the flight. It’s weird but it works. I too have the error message for a month,
It will allow you to see the seats and book them for the flight. It’s weird but it works. I too have the error message for a month,
Mar 8, 2024, 1:54 pm
#5
Join Date: Jul 2022
Location: Madrid
Programs: IB+ Oro / OWS
Posts: 500
There is an ongoing issue IT issue with seat selection not displaying/working. Best to contact IB (whatsapp, use talk to agent, Spanish only) to confirm your seat selection and then further confirm on expert flyer.
Apr 7, 2024, 6:31 pm
#7
Join Date: Nov 2000
Posts: 1,941
Are you Oneworld Sapphire or higher and therefore trying to get seat assignments for free?
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
So do you say that non-status holders have to pay for seat selection on an Avios business award redemption? I will be using BA Avios.
THanks for your help!
Apr 10, 2024, 8:47 am
#8
Join Date: Nov 2000
Posts: 1,941
Anybody else with recent experience of booking an IB biz award with BA Avios miles? Is seat allocation free of charge?
Apr 10, 2024, 1:22 pm
#9
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 493
I did a BA Amex Avios booking this week (MAD -BOG). I called Iberia (in UK) and it was done free (but possibly because I’m OWS). The number I called was very helpful and answered in under five minutes 020 3003 2109.
Apr 10, 2024, 9:08 pm
#10
Join Date: Nov 2007
Programs: Marriott Plat, AA Gold
Posts: 15
Use the suggestion in the other thread - Try Malaysia Air website "Manage Booking" Manage booking for selecting seats on IB.
It will allow you to see the seats and book them for the flight. It’s weird but it works. I too have the error message for a month,
It will allow you to see the seats and book them for the flight. It’s weird but it works. I too have the error message for a month,
Apr 15, 2024, 12:09 pm
#13
Join Date: Oct 2018
Location: UK
Programs: BA Silver (temp demotion), *A Silver, HH Gold, IHG Diamond
Posts: 493
LH - MAD BOG (Avios) seats selected over the phone. Can’t change them
SH - LHR - MAD .. paid Y seats which were selected over the phone OWS and I can change them. But outbound, I can’t select “PE” seats which I can on the inbound but only the exit row and would have to pay extra for all the other PE seats (both are A350s). And on this flight I have only the 5 digit locator so can’t try AY, MH or RJ.
Hey ho total muddle. But we’ll get there and back again.
SH - LHR - MAD .. paid Y seats which were selected over the phone OWS and I can change them. But outbound, I can’t select “PE” seats which I can on the inbound but only the exit row and would have to pay extra for all the other PE seats (both are A350s). And on this flight I have only the 5 digit locator so can’t try AY, MH or RJ.
Hey ho total muddle. But we’ll get there and back again.
Apr 22, 2024, 3:54 am
#14
Join Date: Jul 2022
Location: Madrid
Programs: IB+ Oro / OWS
Posts: 500
Apr 22, 2024, 8:20 am
#15
Join Date: Aug 2010
Location: Boston
Programs: HHonors Diamond, Marriott Platinum, United 1K,
Posts: 209
Are you Oneworld Sapphire or higher and therefore trying to get seat assignments for free?
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
If so, you may have better luck using the Royal Jordanian or Malaysia Airlines websites. Go to their Manage Booking section and enter your IB booking reference and you should be able to select seats. Then go back to IB website and see if they show assigned seats. Check again the next day to make sure they haven't disappeared. If they have, go back to RJ or MH, delete your FF number, then re-enter it and select seats again.
If you are not Sapphire or higher and need to pay for seat assignments, you have to do this with IB. Their IT is terrible so you may need to call. US number is 800-772-4642. They have some really useless agents, and some really good ones; hit or miss which you get!
Good luck.
Two questions:
1)
2) should I get free seat selection as a oneworld Saphire on a basic ticket? Iberia website suggests yes, but phone rep said no.
thanks!
Last edited by DAS02135; Apr 22, 2024 at 12:23 pm