2 PNRs, 1 ticket number
Mar 3, 2024, 5:49 am
#1
Original Poster
Join Date: Jul 2012
Posts: 6
2 PNRs, 1 ticket number
I booked a trip on iberia.com (a simple return trip on IB, booked under IB flight numbers, no codeshares) and entered my BA FFP number. Checking the trip later on iberia.com, I noticed there was no FFP number registered, despite my having entered it during the booking process. Trying to use the online facility to add it resulted in an error so I called IB customer service. They were able to add the number without a problem (I checked the booking again on iberia.com and it was visible). The e-mail confirmation they sent has a different 6 digit booking reference (which I presume to be the Amadeus locator) from the original 5 digit booking reference, which I presume to be the IB locator (does anyone have an explanation as to why IB does this, even though they use Amadeus?). Both PNRs have the same ticket number. My question is can I use either locator number to check in or would the IB regulars recommend using the 5 digit IB locator? As you can probably tell, I don't normally fly IB.
Mar 3, 2024, 1:52 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Mar 6, 2024, 12:27 am
#3
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,110
Not quite as simple as that. Iberia does use Amadeus to an extent but its check-in systems are Resiber. Hence why all bookings, even simple point-to-point IB marketed and operated flights end up having both a 5 character (Resiber) and 6 character (Amadeus) PNR.