seat assigment nightmare - Latam/Iberia -> Bravofly
Feb 19, 2024, 6:00 am
#1
Original Poster
Join Date: Feb 1999
Location: ZRH/GIG
Posts: 586
seat assigment nightmare - Latam/Iberia -> Bravofly
Dear all, I am posting this here on LATAM's forum, but mods feel free to move to Iberia and/or Bravofly if it's best elsewhere.
Long story short:
I bought a ticket via Bravofly and, out of 4 segments, two are with a LATAM flight number, but, operated by Iberia.
Upon trying to assign seats, both airlines point at each other, and, Bravofly only says "call the airline"
I've been on an endless loop, and, no matter what channel I try, I am unable to get these business class seats assigned.
Any ideas, pointers, suggestions...
Thanks in advance...
Long story short:
I bought a ticket via Bravofly and, out of 4 segments, two are with a LATAM flight number, but, operated by Iberia.
Upon trying to assign seats, both airlines point at each other, and, Bravofly only says "call the airline"
I've been on an endless loop, and, no matter what channel I try, I am unable to get these business class seats assigned.
Any ideas, pointers, suggestions...
Thanks in advance...
Feb 19, 2024, 8:48 am
#2
Senior Moderator
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Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
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Let me move this to the Iberia forum. Since Iberia will be operating the flights in question, that carrier will govern seat assignments. Ocn Vw 1K, Senior Moderator.
Feb 19, 2024, 10:10 am
#3
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IB will be the one to issue seat assignments. However, the OTA + codeshare combination means that it probably won't happen...
Even in Business Class, your fare may not include complimentary seat assignment FWIW.
Even in Business Class, your fare may not include complimentary seat assignment FWIW.
Feb 19, 2024, 1:06 pm
#4
Original Poster
Join Date: Feb 1999
Location: ZRH/GIG
Posts: 586
Dear Craigthemif, thanks for taking the time to reply.
It's baffling. I learned my lesson that the "cheap" becomes expensive. I didn't notice until after booking that the flight was booked as a Latam and not Iberia... but, even that I would have not think much about it. The "domestic segments" (intra europe) with Iberia in Business as well I managed to assign, so, I "assume" its the same booking class, but maybe not since the other is a latam flight and I guess ticket overall as its not a 075 ticket.
Iberia says all sorts of things when I call them: its not our plane, its latam, or, this is for dec2024 and the airplane has not been assigned to this flight yet, and several other execuses.... latam says have to call the airline and/or they cannot help.
anyhow, I guess this is venting at this point.. very frustrating.
thanks,
robin
It's baffling. I learned my lesson that the "cheap" becomes expensive. I didn't notice until after booking that the flight was booked as a Latam and not Iberia... but, even that I would have not think much about it. The "domestic segments" (intra europe) with Iberia in Business as well I managed to assign, so, I "assume" its the same booking class, but maybe not since the other is a latam flight and I guess ticket overall as its not a 075 ticket.
Iberia says all sorts of things when I call them: its not our plane, its latam, or, this is for dec2024 and the airplane has not been assigned to this flight yet, and several other execuses.... latam says have to call the airline and/or they cannot help.
anyhow, I guess this is venting at this point.. very frustrating.
thanks,
robin
Feb 19, 2024, 2:25 pm
#5
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Feb 19, 2024, 2:27 pm
#6
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Join Date: Feb 1999
Location: ZRH/GIG
Posts: 586
this gives me a light of hope... is this really the case? how far do they open? I find this weird, thought... as if I buy/or/simulate directly on IB's website, I can reserve seat/see seatmap... but, I would welcome to know this is indeed the experience for IB flying? (usually I am on LH group... and never had this sort of issue...)
Feb 21, 2024, 12:30 pm
#8
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Join Date: Feb 1999
Location: ZRH/GIG
Posts: 586
I have spent this entire week trying with Iberia, LATAM and Bravoflight to get some sort of resolution and its amazing, they all point at each other... look at the last three responses I've got:
Travel Agency/Bravoflight:
Iberia:
LATAM:
Why is it so hard in 2024 to assign seats... should be a trivial thing.... (granted the booking class allows choosing seats... but even that I cannot find out!?)
Travel Agency/Bravoflight:
Thank you for your recent contact in relation to your above booking ID.
Further to our contact, I can confirm that this matter has now been resolved as agreed. We have now had the opportunity to investigate the points that you have raised as we checked with Iberia airline and Latam airline for seats selection for Madrid to Rio Janeiro, It is operated by multiple airlines so both airline advise to get seats assigned at the airport counter. Please accept our apologies for any inconvenience that this has caused.I understand you are disappointed with the seat selections.However, we act as a travel agent and we do not have any control over the airline's policies.
Please not hesitate to contact our teams should you have any further queries or questions.
I hope you enjoy you trip.
Further to our contact, I can confirm that this matter has now been resolved as agreed. We have now had the opportunity to investigate the points that you have raised as we checked with Iberia airline and Latam airline for seats selection for Madrid to Rio Janeiro, It is operated by multiple airlines so both airline advise to get seats assigned at the airport counter. Please accept our apologies for any inconvenience that this has caused.I understand you are disappointed with the seat selections.However, we act as a travel agent and we do not have any control over the airline's policies.
Please not hesitate to contact our teams should you have any further queries or questions.
I hope you enjoy you trip.
Hola, As this is an agency ticket, flying in December and also codeshare, we are sorry, but our booking colleagues cannot help you with the management of your reservation as we are unable to access your booking. You will have to contact the agency in order to manage your seats. Best regards.
As we have indicated, we are sorry, but as this is an agency booking, we do not have access to it to be able to manage the seats. Our management would only be possible 24 hours before the flight and if you have already flown one of your flights in case you have more than one flight in your booking (which is not the case). Thank you.
As we have indicated, we are sorry, but as this is an agency booking, we do not have access to it to be able to manage the seats. Our management would only be possible 24 hours before the flight and if you have already flown one of your flights in case you have more than one flight in your booking (which is not the case). Thank you.
Hello, we have verified this with our specialized support department, please bear in mind that it's not possible for us to open the seat map for flight (IB270) GIG-MAD. Please let us inform you that the seat map for the MAD-GIG flight (IB269) appears with no available spaces, due this fact we are unable to perform the seat assignment. Your Iberia flights are associated with the Iberia booking code (XYZ...). It's recommended that you contact Iberia customer support with this code and your last name to verify the options we have with your Iberia flights.
Why is it so hard in 2024 to assign seats... should be a trivial thing.... (granted the booking class allows choosing seats... but even that I cannot find out!?)
Mar 6, 2024, 10:16 am
#10
Original Poster
Join Date: Feb 1999
Location: ZRH/GIG
Posts: 586
I'm jealous!!! lol! so LATAM was the issuer of the ticket, as well as the site used to purchase? (mine are all business too, but bought via a third party travel agent...)