tmac100

Hello,
on July 27 I fly LIS-MAD and on July 28 I fly MAD-PDL.

A major back injury on June 26th cracked a vertebrae and now I am still in hospital.

I have a Not Fit to Fly certificate. Is there a possibility of getting a refund on both IB business class flights?

Info from this hospital bed of mine will be appreciated. TIA.

craigthemif

You can ask... but I imagine a voucher would be the only option offered.

Alternatively your travel insurance provider might cover "unable to travel due to injury, etc."

mattspod

If you pick up covid then you can get a voucher within 15 days of travel, or a more palatable solution - I very much doubt agents now the difference in tests - anything with covid and positive, so in the likely event you've been exposed to covid in last 18 months an antibody test should be sufficient they only cost about 30-50eur, you'll have to wait a few days before claiming to be within 15 day window

tmac100

Thanks, but all of my RT-PCR tests have been negative. I also have both Pfizer vaxes (here in Portugal where I now live) and the EU "Green Pass". Looks like hoping for a voucher is all that I can do.

mattspod

I think if you had the vaccine you would be positive for antibodies? It might not be the spirit of the voucher though - but it's positive test nonetheless with the words covid littered everywhere, alternatively maybe book a vaccine appointment that conflicts - get the documentation - get the voucher and then cancel - it's unlikely they will (or even can) cross reference your medical records https://www.iberia.com/us/en/covid-1...t-flexibility/

tmac100

On July 22nd I sent in my request to Iberia by email, with documentation to [email protected]. I rreceived an automated reply stating they would get back to me in due course. Here is their automated reply:

"If you request is related to Check in Health Stament and attached a medical certificate weŽll contact you soon.
For any other matter please contact us through usual channels."

After receiving a notice from Iberia about my flight tomorrow (27th) I decided to call the Iberia call center in Madrid at +34 913 894 357, but unlike the BA call center, this is a useless number because after several "All operators are busy" statements, they hang up in less than 3 minutes.

Any suggestions?

I tried calling the Portugal call center at 707 200 000, but after 3 1/2 minutes got the same "All ooperators are busy. Call back later." followed by a hang up!

Any suggestions about how to find out if IB is actually dealing with my application will be welcome. I was to fly to MAD tomorrow (27th) and from there to PDL on the 28th. Obviously won't be able to.

I wanted IB to cancel my reservations so they could possibly open and sell those seats, but they don't seem interested - I suppose because they already have my money. 🙄