Bos-Mad in Feb just cancelled
Oct 27, 2020, 1:29 am
#16
Join Date: Nov 2017
Location: LCYJFKGIG
Programs: BAEC - Gold, OWE
Posts: 158
Thank you. I will do battle with them later in the week and report back of any success/failure.
Oct 27, 2020, 1:04 pm
#17
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
Best of luck. The rep seemed really concerned about getting in trouble and took extra care to properly write the waiver code given by his supervisor when doing the reroute on BA, so I imagine that they have received pretty strict instructions and their hands are really tied, unless given the green light by someone with the proper authority.
Nov 2, 2020, 11:37 am
#18
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
Same here... they asked me to call a few weeks later. I was waiting for Nov to begin so I will call again this week.
Nov 13, 2020, 2:22 pm
#19
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
Will see...
Nov 16, 2020, 8:09 am
#21
Join Date: May 2002
Location: Valencia, Spain
Posts: 806
Good luck with your refund.
Nov 16, 2020, 8:40 am
#22
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Well, don't hold your breath. I was booked BOS-MAD in May/June but in April the flights were cancelled so I asked then for a refund. Since then I have spent an unbelievable eleven hours and thirty minutes on the phone with Iberia, Expedia and my credit card company, and still no refund. Each company claims they can do nothing and it is up to one of the others to rectify the matter.
Good luck with your refund.
Good luck with your refund.
Your credit card company is also irrelevant, unless you live in a country where chargebacks are common. (NOT Spain IME...)
Nov 16, 2020, 11:45 am
#23
Join Date: May 2002
Location: Valencia, Spain
Posts: 806
Except that Expedia says only the airline can fix it as "they have control of the ticket". Expedia also says they never have the money - they merely initiate a charge from the airline to the credit card.
And the credit card company (US based) says the airline denied the chargeback so I have to deal with the airline.
And Iberia says I have to deal with Expedia or the credit card company.
And so it goes on...................
Unbelievable.
And the credit card company (US based) says the airline denied the chargeback so I have to deal with the airline.
And Iberia says I have to deal with Expedia or the credit card company.
And so it goes on...................
Unbelievable.
Nov 16, 2020, 4:17 pm
#24
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
Well, don't hold your breath. I was booked BOS-MAD in May/June but in April the flights were cancelled so I asked then for a refund. Since then I have spent an unbelievable eleven hours and thirty minutes on the phone with Iberia, Expedia and my credit card company, and still no refund. Each company claims they can do nothing and it is up to one of the others to rectify the matter.
Good luck with your refund.
Good luck with your refund.
I booked with them and they were OK with the refund, they processes it and now they do no longer show in my IB+ profile. Hopefully I get the money soon (it was actually a succulent amount of money I can put somewhere else).
Cheers!
Nov 17, 2020, 1:31 am
#25
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Except that Expedia says only the airline can fix it as "they have control of the ticket". Expedia also says they never have the money - they merely initiate a charge from the airline to the credit card.
And the credit card company (US based) says the airline denied the chargeback so I have to deal with the airline.
And Iberia says I have to deal with Expedia or the credit card company.
And so it goes on...................
Unbelievable.
And the credit card company (US based) says the airline denied the chargeback so I have to deal with the airline.
And Iberia says I have to deal with Expedia or the credit card company.
And so it goes on...................
Unbelievable.
Pre COVID I had a BA flight booked through Expedia cancelled. I had to call Expedia and Expedia had to process the refund...
Nov 19, 2020, 8:19 am
#27
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
Cheers!!