Cancelling ticket

Old Nov 22, 19, 6:06 pm
  #1  
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Cancelling ticket

Iím in need of some help. I purchased an Iberia business class ticket from Madrid to Montevideo via the Iberia website. Due to unforeseen circumstances, I have to cancel the trip. My fare rules state that I am entitled to a refund (with a 100 euro penalty). The problem is, I canít find where to cancel my ticket online when I go into my booking. The only option available is to move my flight to another date. I tried writing to Iberia on their facebook and twitter but they have not responded in over 24 hours.
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Old Nov 22, 19, 7:57 pm
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You need to telephone.
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Old Nov 23, 19, 3:01 am
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I'm trying to find a phone number of theirs that actually works on Saturdays and Sundays. I don't understand that an airline of Iberia's size does not have a 24 hour, 7 days a week customer service contact.
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Old Nov 23, 19, 7:12 pm
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Originally Posted by Alchemist007 View Post
I'm trying to find a phone number of theirs that actually works on Saturdays and Sundays. I don't understand that an airline of Iberia's size does not have a 24 hour, 7 days a week customer service contact.
That is another issue. For whatever reason, many European carriers do not maintain 24/7 coverage (which is easily achieved by using an IVR which directs inbound calls from anywhere to a call center somewhere).
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Old Nov 23, 19, 8:12 pm
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But they do have 24/7 numbers. For instance, this is the US sales number (+1) 800-772-4642. For IB+ related issues, this number is also 24/7: +34 917 742 607 (as are the dedicated numbers for passengers with frequent flyer status).

Last edited by Yllanes; Nov 23, 19 at 8:21 pm
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Old Nov 24, 19, 4:43 am
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It's almost 2020 and people still haven't figured out that they can Skype any IB+ phone number at all and get transferred to Madrid 24/7/365?

I understand if you need a specific local language - Japanese, German, whatever - but for English or Spanish it's really not an issue. Same applies for most airlines and hotel chains...
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