Cancelling ticket
Nov 22, 2019, 5:06 pm
#1
Original Poster
Join Date: Jul 2010
Location: Belgrade
Programs: Privilege Club - Platinum
Posts: 162
Cancelling ticket
I’m in need of some help. I purchased an Iberia business class ticket from Madrid to Montevideo via the Iberia website. Due to unforeseen circumstances, I have to cancel the trip. My fare rules state that I am entitled to a refund (with a 100 euro penalty). The problem is, I can’t find where to cancel my ticket online when I go into my booking. The only option available is to move my flight to another date. I tried writing to Iberia on their facebook and twitter but they have not responded in over 24 hours.
Nov 23, 2019, 2:01 am
#3
Original Poster
Join Date: Jul 2010
Location: Belgrade
Programs: Privilege Club - Platinum
Posts: 162
I'm trying to find a phone number of theirs that actually works on Saturdays and Sundays. I don't understand that an airline of Iberia's size does not have a 24 hour, 7 days a week customer service contact.
Nov 23, 2019, 6:12 pm
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That is another issue. For whatever reason, many European carriers do not maintain 24/7 coverage (which is easily achieved by using an IVR which directs inbound calls from anywhere to a call center somewhere).
Nov 23, 2019, 7:12 pm
#5
Join Date: Mar 2014
Location: San Francisco
Posts: 1,352
But they do have 24/7 numbers. For instance, this is the US sales number (+1) 800-772-4642. For IB+ related issues, this number is also 24/7: +34 917 742 607 (as are the dedicated numbers for passengers with frequent flyer status).
Last edited by Yllanes; Nov 23, 2019 at 7:21 pm
Nov 24, 2019, 3:43 am
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
It's almost 2020 and people still haven't figured out that they can Skype any IB+ phone number at all and get transferred to Madrid 24/7/365?
I understand if you need a specific local language - Japanese, German, whatever - but for English or Spanish it's really not an issue. Same applies for most airlines and hotel chains...
I understand if you need a specific local language - Japanese, German, whatever - but for English or Spanish it's really not an issue. Same applies for most airlines and hotel chains...
