Cancelling ticket
I’m in need of some help. I purchased an Iberia business class ticket from Madrid to Montevideo via the Iberia website. Due to unforeseen circumstances, I have to cancel the trip. My fare rules state that I am entitled to a refund (with a 100 euro penalty). The problem is, I can’t find where to cancel my ticket online when I go into my booking. The only option available is to move my flight to another date. I tried writing to Iberia on their facebook and twitter but they have not responded in over 24 hours.