frenchft

Hilton and SPG still does targeted very lucrative promotion you can enroll only if you email is in the db of the promotion... nobody complain and everybody agree that it's a company decision / marketing stuff. Here it's another topic, I don't feel guilty of anything, I have participated without any fraud, respecting the T&C of the promotion... sorry to justify myself but sounds quite logical. And I can tell you something, Iberia miss a great opportunity to bright and gain new customers. Result: they have make their own customers upset, they have shown to the new customers a quite crappy face : poor communication, no customer support, rude people on the phone who don't know what they are talking about, little respect for privacy of data, inefficient social media team and social media support (average answer time : 1 week), and when you receive the miles you face IT issues with the worst airline site ever. Sorry but Iberia missed an opportunity and the only one they can blame are their marketing, communication, support and IT team... and management who allow such mess or are not even aware of what happens. Like it or not but sounds a quite realistic analysis of the situation.
PS : I don't care about Iberia and they are not convenient for none of my travel plans... so I have nothing against them, I just look at the facts and analyse.

Yllanes

They haven't made their own customers upset, though. Looks like they (like the OP) got their points with no problem. The new non-costumers are only having to verify their identity and to wait a little bit for an (over) generous promotion.

frenchft

Better you don't talk about what you don't know, check twitter and here, you will understand the whole story.

Yllanes

I have been reading these threads, because the level of outrage is comical. I understand the situation well enough.

frenchft

Great you have been entertained. You work for Iberia or got shares in the company no?

frenchft

But guys, if this thread that I have created does not suit your taste, you can move on and check out.
Nobody oblige you to stay here.

Air Rarotonga

How many additional posts do you plan to open with your rant against Iberia? You must be very very frustrated!

Impossible to book partners

craigthemif

Eventually we'll recover the Iberia board.

I suspect that will involve being helpful to those who are genuinely looking for help, and ignoring those who want to rant against Iberia. Putting the OP into my "ignore list" has been a good place to start...

frenchft

Ignore list is a good solution. you are right, I do the same when not interested.
I created 2 thread for 2 different problems, sounds logical no?

gnargel

Just to make it clear: frenchft does not represent Europe. Greetings from the Netherlands. Let me know if you are ever around, sounds like a lot of fun to have a drink with you :-)

frenchft

of course, will come on an Iberia flight... lot of fun too

Air Rarotonga

^

frenchft even lives at a location with a non-existing airport: DBX

frenchft

French made a typo and French lives full time at the hotel travelling non stop with 100+ segments a year and French really don't care about your crappy comments. If you are not happy with this thread, again : LEAVE IT. Period.

With Love from beautiful DXB.