Worst Customer Service Ever
Jul 10, 2018, 10:50 am
#1
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Worst Customer Service Ever
Is it because of the promotion or it's something normal with Iberia? They never answer email and on the phone they don't want to deal with avios promotion.
Twitter and facebook are useless to.
Is it how this airline work ?
Twitter and facebook are useless to.
Is it how this airline work ?
Jul 10, 2018, 10:59 am
#2
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,433
Jul 10, 2018, 11:18 am
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Yes. It has always been this bad, with the occasional bright spot via social media.
If you skipped the promo, you can quite rightly blame Iberia Plus for making things worse with a poorly thought-through promo.
If you joined in the promo without doing your research first, you can only blame yourself...
If you skipped the promo, you can quite rightly blame Iberia Plus for making things worse with a poorly thought-through promo.
If you joined in the promo without doing your research first, you can only blame yourself...
Jul 11, 2018, 8:41 am
#5
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Yes. It has always been this bad, with the occasional bright spot via social media.
If you skipped the promo, you can quite rightly blame Iberia Plus for making things worse with a poorly thought-through promo.
If you joined in the promo without doing your research first, you can only blame yourself...
If you skipped the promo, you can quite rightly blame Iberia Plus for making things worse with a poorly thought-through promo.
If you joined in the promo without doing your research first, you can only blame yourself...
Jul 11, 2018, 8:53 am
#6
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,375
I’m not a fan of Iberia, but I have flown with them a few times on EX-EU’s to Johannesburg, usually because they have had great fares.
Mom several occasions I have had schedule changes which were not acceptable to me for various reasons, and had no problem with agreeing alternative arrangements.
On all all those occasions I’ve had nothing but superb and friendly service from nearly all the staff I have interacted with. Telephone Customer Services. Checkin. On-board. In the lounges in Madrid.
So so I cannot agree that there CS is ALWAYS poor.
Mom several occasions I have had schedule changes which were not acceptable to me for various reasons, and had no problem with agreeing alternative arrangements.
On all all those occasions I’ve had nothing but superb and friendly service from nearly all the staff I have interacted with. Telephone Customer Services. Checkin. On-board. In the lounges in Madrid.
So so I cannot agree that there CS is ALWAYS poor.
Last edited by Cris L; Jul 11, 2018 at 9:05 am
Jul 12, 2018, 12:52 am
#7
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,106
Customer service as far as airline operations is pretty adequate. I imagine they just aren't putting too much priority to people who clearly just signed up for IB+ for this promotion as it's not like they are valuable customers that would have flown with them otherwise.
Overall, I'd say Iberia is a pretty adequate airline overall. It's generally pretty good but won't win any awards. Obviously the airline of choice for those of us that live in Madrid.
Overall, I'd say Iberia is a pretty adequate airline overall. It's generally pretty good but won't win any awards. Obviously the airline of choice for those of us that live in Madrid.
Jul 12, 2018, 1:45 am
#8
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
You are talking about the company swamped by emails, call, tweets, etc. that gave you 90.000 Avios after only having to spend < 300 EUR and send a copy of your passport? Think they are doing a really fine job.
Jul 12, 2018, 4:39 am
#9
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Pathetic comment... you missed the promotion, this is why you look so frustrated?
Jul 12, 2018, 7:44 am
#10
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
Jul 12, 2018, 8:24 am
#11
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Thank you for your kind response. Do you only have one setting: angry?
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
I'm reminded of a few hotel chain situations. Gifts for requalifying for status. Targeted promos, etc. The backlash from those not included was so massive that the chains just decided that nobody would get anything special going forward.
Whether or not this promo works out roughly as Iberia intended, we know with 99% certainty that they will never ever again open themselves to such venomous criticism simply for giving their loyal members a nice bonus.
Jul 12, 2018, 8:27 am
#12
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,433
No being snarky, just stating a fact. Iberia does not care if you ever fly with them again. You never had an account with them, sounds as if you have never flown them before and are only flying them now due to this promotion. If you never fly them again after redeeming miles, they will not feel the lose.
Jul 12, 2018, 8:49 am
#13
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Thank you for your kind response. Do you only have one setting: angry?
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
Jul 12, 2018, 8:51 am
#14
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
No being snarky, just stating a fact. Iberia does not care if you ever fly with them again. You never had an account with them, sounds as if you have never flown them before and are only flying them now due to this promotion. If you never fly them again after redeeming miles, they will not feel the lose.
Jul 12, 2018, 8:52 am
#15
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Thank you for your kind response. Do you only have one setting: angry?
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.
I most certainly have skin in the game (see the other thread you frequent).
I genuinely do not understand why you are so angry at Iberia. Yes, they are overwhelmed, yes their communications could have been better. But they appear to be the good guys here. They appear to be honoring the deal. Just give them some time to fix this. Stop spamming them, stop it with the GDPR threats. Just give them some time.
There have been plenty of airlines that decided not to honor deals, that cancelled tickets months after booking. As soon as Iberia starts doing that, go ahead and be angry.