Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 28, 2018, 1:46 pm
#556
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
It took several hours for Amex to approve the charges for one of the sets of tickets I was booking. I was wondering if Amex would flag the purchases but they did not. I think the Iberia system was overwhelmed. I was a bit surprised there weren't more flags for fraud but I suppose the Amex system is sophisticated enough to pick up that I was buying tickets for people I have traveled with before.
Jun 28, 2018, 5:49 pm
#560
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 312
Actually, I switched to the spanish version and looks like they are doing some "system improvements" until 3pm CET: Let's see what these improvements end up being...
Se ha producido un error en la operación de Olvido de Pin.
Debido a la incorporación de nuevas mejoras, los servicios Iberia Plus se encuentran inactivos en estos momentos. Volveremos a poner a tu disposición dichos servicios a partir de las 15:00 hora peninsular española.
- Si deseas reservar o comprar un billete, podrás hacerlo sólo introduciendo los datos de los pasajeros.
- Si deseas obtener tu tarjeta de embarque utiliza la opción de búsqueda por código de reserva.
Por favor, disculpa las molestias.
Se ha producido un error en la operación de Olvido de Pin.
Debido a la incorporación de nuevas mejoras, los servicios Iberia Plus se encuentran inactivos en estos momentos. Volveremos a poner a tu disposición dichos servicios a partir de las 15:00 hora peninsular española.
- Si deseas reservar o comprar un billete, podrás hacerlo sólo introduciendo los datos de los pasajeros.
- Si deseas obtener tu tarjeta de embarque utiliza la opción de búsqueda por código de reserva.
Por favor, disculpa las molestias.
Jun 29, 2018, 12:42 am
#561
Join Date: Mar 2015
Posts: 32
You will probably need to fill out the paper "personal data rectification request" form and email along with a copy of your passport to get it fixed like I did to get into my account again for this promo.
Jun 29, 2018, 2:08 am
#562
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
This is just a feature of Iberia's wonderful website. I have this problem all the time and have had my IB+ account for several years.
You will probably need to fill out the paper "personal data rectification request" form and email along with a copy of your passport to get it fixed like I did to get into my account again for this promo.
You will probably need to fill out the paper "personal data rectification request" form and email along with a copy of your passport to get it fixed like I did to get into my account again for this promo.
Jun 29, 2018, 4:55 am
#563
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
This is just a feature of Iberia's wonderful website. I have this problem all the time and have had my IB+ account for several years.
You will probably need to fill out the paper "personal data rectification request" form and email along with a copy of your passport to get it fixed like I did to get into my account again for this promo.
You will probably need to fill out the paper "personal data rectification request" form and email along with a copy of your passport to get it fixed like I did to get into my account again for this promo.
Jun 29, 2018, 5:48 am
#565
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
That has not been my experience, I have to say, at least for my IB+ number. I always let Chrome fill it in and it works perfectly every time...
Jun 29, 2018, 6:45 am
#566
Join Date: Dec 2004
Posts: 7,904
OK. That's good. I have this issue, and I thought it might explain some of the complaints I've heard about PIN problems.
Jun 29, 2018, 8:24 am
#568
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
Jun 29, 2018, 8:31 am
#569
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
I called my bank about 2 missing transactions. They said they are approved by bank but Iberia did not take the money and they have 7 days since transaction to take them. It happened to me twice before, when they didn't take money during 7 days period and I got email to call them to pay.