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Iberia Delay Am I entitled to compensation

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Iberia Delay Am I entitled to compensation

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Old Jun 23, 2018, 1:59 pm
  #16  
 
Join Date: Mar 2014
Location: San Francisco
Posts: 1,356
Originally Posted by LPQ
It was indeed the flight that caused a knock on effect. Three flights later I was on board and it didn't arrive in time for my connection. This created a 12 hour delay to arrival.

I think that the airline took an operational decision not to substitute planes to remove the delay and thus should not be able to use exceptional reasons on a flight several rotations earlier.
If Iberia has told you that the delay is because of exceptional circumstances and thus not eligible but you believe otherwise, I think your next step is to submit a complaint to AESA: http://www.seguridadaerea.gob.es/. They will ask IB for an official report on the actual cause of the delay. You should have a negative response from Iberia in writing that you can attach to the AESA complaint.
Yllanes is offline  
Old Jun 24, 2018, 2:58 pm
  #17  
LPQ
 
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 407
Will do. Thanks for the advice.
LPQ is offline  


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