Iberia Delay Am I entitled to compensation
Oct 25, 2017, 5:50 am
#1
Original Poster
Join Date: Jan 2016
Posts: 5
Iberia Delay Am I entitled to compensation
Hello
I recently took a flight from TLV-MAD.
After the flight took off, it returned back to TLV 15 minutes later due to engine trouble.
I was meant to transit in MAD and continue onto BOS with Iberia
The flight eventually took off again 10 hours later. Obviously I missed my connection.
I have written to Iberia to claim delay compensation based on European Law. They have rejected my claim three times based on the fact that my flight had taken-off on time, however it arrived over 10 hours late
Should I continue to pursue and who can I complain too as Iberia are not budging
Thanks
I recently took a flight from TLV-MAD.
After the flight took off, it returned back to TLV 15 minutes later due to engine trouble.
I was meant to transit in MAD and continue onto BOS with Iberia
The flight eventually took off again 10 hours later. Obviously I missed my connection.
I have written to Iberia to claim delay compensation based on European Law. They have rejected my claim three times based on the fact that my flight had taken-off on time, however it arrived over 10 hours late
Should I continue to pursue and who can I complain too as Iberia are not budging
Thanks
Oct 25, 2017, 6:40 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Iberia always make up excuses to not pay EU261 compensation.
You either pass your case over to a company that handles it for a cut - or you try to handle the legal process yourself. I can't recall off-hand the process in Spain but I'm sure one of the IB regulars will be along to enlighten you.
You either pass your case over to a company that handles it for a cut - or you try to handle the legal process yourself. I can't recall off-hand the process in Spain but I'm sure one of the IB regulars will be along to enlighten you.
Oct 25, 2017, 12:07 pm
#4
Join Date: May 2015
Programs: IB+ Plata / LATAM Pass Black
Posts: 93
As others have said, Iberia will never pro-actively acknowledge EU261 appliance whatever happened to your flight.
I've used in the past http://www.reclamatuvuelo.com/
20% cut and all contact by e-mail. Finally Iberia went for an agreement with the lawyer before going to court, so a win-win for everybody.
I've used in the past http://www.reclamatuvuelo.com/
20% cut and all contact by e-mail. Finally Iberia went for an agreement with the lawyer before going to court, so a win-win for everybody.
Apr 4, 2018, 3:59 am
#6
Original Poster
Join Date: Jan 2016
Posts: 5
So an update....
1) I got a ruling from AESA in my favor that I should be compensated 600 Euro. Iberia have not acknowledged this and not responding to me via the customer service ticket website
2) I tried reclamatuvuelo site as suggested but they will not process my claim as I am not a Spanish resident
Can anyone who had success recommend something?
thanks
1) I got a ruling from AESA in my favor that I should be compensated 600 Euro. Iberia have not acknowledged this and not responding to me via the customer service ticket website
2) I tried reclamatuvuelo site as suggested but they will not process my claim as I am not a Spanish resident
Can anyone who had success recommend something?
thanks
Apr 4, 2018, 9:50 am
#8
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
So an update....
1) I got a ruling from AESA in my favor that I should be compensated 600 Euro. Iberia have not acknowledged this and not responding to me via the customer service ticket website
2) I tried reclamatuvuelo site as suggested but they will not process my claim as I am not a Spanish resident
Can anyone who had success recommend something?
thanks
1) I got a ruling from AESA in my favor that I should be compensated 600 Euro. Iberia have not acknowledged this and not responding to me via the customer service ticket website
2) I tried reclamatuvuelo site as suggested but they will not process my claim as I am not a Spanish resident
Can anyone who had success recommend something?
thanks
May 14, 2018, 7:55 am
#10
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 407
I notice that the EC Regulations require Iberia to notify customers of their rights. The website makes no mention of compensation. So it may take action through the governing authorities before Iberia act fairly and in accordance with the law.
May 14, 2018, 10:04 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
But, in any event, it is of no matter. The NEB's don't do anything and compensation doesn't change.
Jun 22, 2018, 4:08 pm
#13
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 407
Hi fellow FTers.
Does anyone know of a resource that I can use to identify the cause of a delay? I'm interested in the cause of delay on IB1515 BCN-MAD 07 May scheduled departure 15.15 actual departure 17.08. The captain states it was a technical delay but Customer Services states otherwise.
Thanks
Does anyone know of a resource that I can use to identify the cause of a delay? I'm interested in the cause of delay on IB1515 BCN-MAD 07 May scheduled departure 15.15 actual departure 17.08. The captain states it was a technical delay but Customer Services states otherwise.
Thanks
Jun 23, 2018, 12:57 pm
#15
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 407
It was indeed the flight that caused a knock on effect. Three flights later I was on board and it didn't arrive in time for my connection. This created a 12 hour delay to arrival.
I think that the airline took an operational decision not to substitute planes to remove the delay and thus should not be able to use exceptional reasons on a flight several rotations earlier.
I think that the airline took an operational decision not to substitute planes to remove the delay and thus should not be able to use exceptional reasons on a flight several rotations earlier.