Iberia - strike, no service on the plane. Worth writing letters?
Nov 16, 2009, 2:37 pm
#1
Original Poster
Join Date: Apr 2009
Location: 787
Programs: Too many to list
Posts: 1,306
Iberia - strike, no service on the plane. Worth writing letters?
Anyway. WE got stuck on Iberia flight on Oct. 26th and had no food, drinks served the whole time. It wasn't $184.00 ticket deal ... It was award travel thru AA. Now, is it worth writing letter to Iberia and ask for bonus or noy? Or should we write to AA? From what I can tell Iberia is not the nicest bunch and will blow you off... So should I?
Nov 17, 2009, 8:57 am
#3
Join Date: Apr 2009
Location: FLR
Programs: BA Gold, LH Sen, FB Gold
Posts: 504
Was this in J? Then, Iberia might offer you some miles in their program (Iberia Plus). I heavily complained to them after my flight and they called me a few days later, very nice lady taking detailed notes of everything that had been wrong on my two flights. So, I think it is worth a try.
Nov 17, 2009, 11:24 pm
#5
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,668
Well, one could say that this is the way it nowadays is with Iberia. Intra-European, that is, all BOB service.
But I think you are referring to a transatlantic flight, potentially in business class, so do complain, both to AA and IB.
But I think you are referring to a transatlantic flight, potentially in business class, so do complain, both to AA and IB.
Nov 19, 2009, 2:47 pm
#6
Join Date: Oct 2009
Location: USA
Programs: AA EXPL
Posts: 46
Everything is possible with IB, but I find difficult to believe they left business (even coach) passengers with no food or drinks on a transatlantic flight. Considering that IB is a European company, they are required BY LAW, to provide certain services in flights over certain time (I think it is 4 hours, but not 100% sure). If you were traveling coach or business transatlantic, complaint to IB or AA. If neither of them respond to your demands, you can write to the EU. They failed to provide the services agreed on the contract.
If you were flying within Spain or close Europe on coach, then the lack of food and drinks is just their standard service (business would be different).
If you were flying within Spain or close Europe on coach, then the lack of food and drinks is just their standard service (business would be different).