Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Jun 27, 2016, 12:32 pm
#2446
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Jun 27, 2016, 8:57 pm
#2447
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
They didnt response my claim at all, more than 60 hours after submitting.
This claim tends to be valid. They just ignored my claim. (Just my guess, not fact)
Hyatt BRG is a joke, maybe a scam too. Very poor form compared to SPG BRG.
This claim tends to be valid. They just ignored my claim. (Just my guess, not fact)
Hyatt BRG is a joke, maybe a scam too. Very poor form compared to SPG BRG.
Last edited by 3rdworldresident; Jun 28, 2016 at 12:36 am
Jun 28, 2016, 8:17 pm
#2448
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Jun 29, 2016, 4:44 pm
#2450
Join Date: Jun 2011
Programs: AA
Posts: 35
Park Hyatt Melbourne
One night in September 2016
Room Type: Park King
Hyatt Rate: $256.50AUD (all in, no taxes were quoted) booked at Member Discount Rate
Priceline rate: $243.85AUD (before taxes & fees) with a 6% sale that seems to have ended yesterday, no discount code
Approved BRG rate: $214.59AUD per night inclusive of taxes based on standard rate, received e-mail ~17 hours later
First time BRG'ing so I'm glad it went through! I'm also surprised their rates are quite cheap for a Park Hyatt.
One night in September 2016
Room Type: Park King
Hyatt Rate: $256.50AUD (all in, no taxes were quoted) booked at Member Discount Rate
Priceline rate: $243.85AUD (before taxes & fees) with a 6% sale that seems to have ended yesterday, no discount code
Approved BRG rate: $214.59AUD per night inclusive of taxes based on standard rate, received e-mail ~17 hours later
First time BRG'ing so I'm glad it went through! I'm also surprised their rates are quite cheap for a Park Hyatt.
Jun 29, 2016, 4:46 pm
#2451
Join Date: Jun 2011
Programs: AA
Posts: 35
I don't believe so (ctrl+f "code" after expanding "Terms & Conditions")
http://www.hyatt.com/hyatt/specials/...en&language=en
http://www.hyatt.com/hyatt/specials/...en&language=en
Jun 30, 2016, 1:01 am
#2452
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Park Hyatt Melbourne
One night in September 2016
Room Type: Park King
Hyatt Rate: $256.50AUD (all in, no taxes were quoted) booked at Member Discount Rate
Priceline rate: $243.85AUD (before taxes & fees) with a 6% sale that seems to have ended yesterday, no discount code
Approved BRG rate: $214.59AUD per night inclusive of taxes based on standard rate, received e-mail ~17 hours later
First time BRG'ing so I'm glad it went through! I'm also surprised their rates are quite cheap for a Park Hyatt.
One night in September 2016
Room Type: Park King
Hyatt Rate: $256.50AUD (all in, no taxes were quoted) booked at Member Discount Rate
Priceline rate: $243.85AUD (before taxes & fees) with a 6% sale that seems to have ended yesterday, no discount code
Approved BRG rate: $214.59AUD per night inclusive of taxes based on standard rate, received e-mail ~17 hours later
First time BRG'ing so I'm glad it went through! I'm also surprised their rates are quite cheap for a Park Hyatt.
Jun 30, 2016, 7:53 am
#2453
Join Date: Jun 2016
Posts: 30
I don't believe so (ctrl+f "code" after expanding "Terms & Conditions")
http://www.hyatt.com/hyatt/specials/...en&language=en
http://www.hyatt.com/hyatt/specials/...en&language=en
Jun 30, 2016, 10:19 am
#2454
Join Date: Jun 2011
Programs: AA
Posts: 35
Australian law requires 'all-in' prices to be displayed at every point of all transactions in Australia (be it milk at the supermarket, a bottle of wine on a menu, a car at a yard or a hotel room). Therefore, the rate of $256.50 displayed includes the 10% GST. The Priceline rate with the 10% added would obviously have been well above the $256 Hyatt member raate. However, that same Priceline rate was possibly also lower than the best publicly available rate on Hyatt (the member discount rates are not considered as part of a BRG as they are not publicly available). If it wasn't then you got lucky.