Weird rate quotation returned on hyatt.com
Jan 10, 2007 | 11:16 am
#1
Original Poster
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Weird rate quotation returned on hyatt.com
Last night (and again today) I checked on the whole range of dates (from today through 1/31) to double check the rates that I have booked have not declined. At first pass the rate returns $25 lower for the entire range but then after I cancelled the existing reservations I tried to rebook the individual dates and they all return to the rates that I have booked. It also returns to the higher rate when I search on the entire date range again. GRRRRRRR. Same thing again this morning (I knew better than to cancel the existing reservations this time).
Jan 10, 2007 | 11:35 am
#2
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
I've seen this happen a couple of times also. Not very often though.
I hate using a date range because it's so buggy.
Next time, double book yourself & cancel the one you don't want immediately. I've done it without any problem.
I hate using a date range because it's so buggy.
Next time, double book yourself & cancel the one you don't want immediately. I've done it without any problem.
Jan 10, 2007 | 2:20 pm
#4
Original Poster
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Yes I've seen that before. But this is over a period of approximately 3 weeks, first try for the entire range returns a lower rate - specific days then returns a higher rate - then checking the entire range again returns the higher rate. This whole sequence happened twice. Note that this is on a government rate (which acts like a contract rate and doesn't vary if its at all available) - which I'm entitled to use since my partner is a government employee.
Jan 10, 2007 | 8:50 pm
#5
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, LH Senator, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,031
Try clearing your cookies. Once you have taken up a quote for the higher rate, it sometimes returns the higher rate for even a subset of dates in that range. I have experienced this myself.
By the way, if you ever pull a lower rate, keep your existing reservation and just CALL reservations - they can update the rate on your existing reservation and promptly email you a revised printed confirmation for your records.
By the way, if you ever pull a lower rate, keep your existing reservation and just CALL reservations - they can update the rate on your existing reservation and promptly email you a revised printed confirmation for your records.