Originally Posted by Dave510

I'm not making the claim they "had" to do anything. High and low "season" are not generally defined as high and low "days of the week", if that's generally the case then SUA being applicable to up to 7 nights stay would be a sham.

Originally Posted by Dave510

Nothing within the next 5 months.

Originally Posted by projectmaximus

Your complaint is a little unclear. The first issue you seem to have is that they are playing games by not having suites available on points. But those aren't games because Hyatt has no requirement for suites to ever be available on points. The second issue you had is that SUA can't be used on a standard suite. If that's true, then that's indeed a problem, however another poster said they just applied their SUA to a standard suite. So, not sure what's actually the case. Remember, applying an SUA should be doable when the suite is available for sale, it does not need to be available for points. If you actually tried and were denied then that could be an issue but if you just assumed it wasn't available due to your confusion over points availability then just contact Hyatt and try.

Originally Posted by Dave510

The first is true, but if we’re talking strictly about what Hyatt requires, then the answer is, technically speaking, almost nothing. Even the widely praised upgrade based on availability at check in isn’t required, since availability is whatever the hotel defines it as.

Originally Posted by Cinnabom

Just booked via FHR. Base room upgraded to Lake View.
We received a small pastry as a welcome gift (no welcome notes).
Just having recently stayed at Shangri-La Vancouver, I was surprised by the difference in the level of service provided here. No personal touches and the front desk seemed a bit cold.
Breakfast credit was $60 for 2 people per day. I was informed it does not roll over if unused. Last time I stayed at the Langham, the credits were just applied at check out. The statement only shows what I had to pay after the credit was applied. We definitely went over the $60 breakfast credit, but the excess only shows up as ~$100 gratuity on my folio, so It’s a bit confusing. Would have preferred something more transparent like the Langham where everything was an itemized list.
Can’t complain about the food or service at NoMi though. It was fantastic.


Does anyone know how much breakfast credit you would get for booking through Privé for those of us who don’t hold any hotel status? I usually prefer to book Privé, but Amex rates were for some reason lower than their standard rate this time.

Originally Posted by InnoAviation

Hi, do you know if there are additional fees beyond the FHR rate taxes and fees at the property? It says 0 when going to book a FHR stay, but many properties list fees due at the property separate.

Thanks,
Ken

Originally Posted by saaveraward

both aero and maxmypoint are showing 2 total nights available for suites on points within the 330 days

Originally Posted by Kacee

Properties are not required to make suites available on points, only base level rooms.

Originally Posted by OhDoctor

Just checked out from a 1-night stay as Globalist. Booked a base level king room with a 1-7 cert; "upgraded" to a higher floor king room. Multiple actual upgrades (including standard suites) available at check-in, but front desk declined upgrade request. Staff was otherwise friendly. Elevator was ancient and painfully slow. Room was typically Park Hyatt motif. Full breakfast comped at NoMi in AM despite ordering slightly over the limit. Location is decent.

Overall, this was probably the weakest of the Park Hyatts we've visited. In the future, when people complain about the Park Hyatt NY, I'm going to laugh like hell, and remind them that things could be worse -- they could be staying at the PH Chicago!

Originally Posted by bsdstone

So overall a good stay, but your miffed about the upgrade request...can I ask if this location is decent, what would you describe as a good location in Chicago?

Originally Posted by Tonyr4

This PH sits within the absolute best location of Chicago. He is definitely miffed about not being upgraded. I just had a 5 night stay there in October in one of the Chicago Avenue Suites. It is a really nice property.

Originally Posted by Cmag211

This is one of my favorite Park Hyatt properties in North America. I have usually been upgraded to a suite, so I do find that part of your stay unusual. I think technically they’re supposed to give you a standard suite if it’s available, but I have never pushed it in those situations unless I’m traveling with my toddler.

One thing I hope they do change with the property is making the hard product more consistent. The rooms, hallways and some public areas are really beautiful, but the pool, spa, elevators, fitness center and even NoMi are due for a refurbishment IMO.