My concierge messed up my original cash booking
Jan 9, 2024, 12:10 am
#1
Original Poster
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
My concierge messed up my original cash booking
I booked 3 nights for my late January Italian trip with cash (great rate, also the last room with this rate) a few months ago, during the weekend I asked my concierge to apply suite upgrade. She cancelled my original cash booking and rebooked using points with suite upgrade cleared. Now the cash rate has increased 50 percent. I calculated I got less than 1.5 cents (about 1.4 cents) per point with this redemption, not a good value.
The thing is my concierge is super nice and always helpful, I really don't want her feeling bad.
What can I do? I may have to swallow this, I guess.
The thing is my concierge is super nice and always helpful, I really don't want her feeling bad.
What can I do? I may have to swallow this, I guess.
Jan 9, 2024, 12:18 am
#2
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
I booked 3 nights for my late January Italian trip with cash (great rate, also the last room with this rate) a few months ago, during the weekend I asked my concierge to apply suite upgrade. She cancelled my original cash booking and rebooked using points with suite upgrade cleared. Now the cash rate has increased 50 percent. I calculated I got less than 1.5 cents (about 1.4 cents) per point with this redemption, not a good value.
The thing is my concierge is super nice and always helpful, I really don't want her feeling bad.
What can I do? I may have to swallow this, I guess.
The thing is my concierge is super nice and always helpful, I really don't want her feeling bad.
What can I do? I may have to swallow this, I guess.
Jan 9, 2024, 12:34 am
#3
Original Poster
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Are you saying she rebooked using points (instead of cash) without your approval? But you wanted to use cash? Then Hyatt should honor the original rate. However, do understand that when Suite nights are applied the cash rate jumps to the suite night rate (can be up 50%) and then another team (not your concierge) reduces the cash rate back to the original rate some days later. Sometimes they are quite backed up and it takes a little longer than a few days.
I booked 3N with cash a few months ago.
I'm not sure why she had to cancel original booking in order to apply suite upgrade.
Jan 9, 2024, 12:54 am
#4
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
I have re-instated cancelled bookings before (albeit they did require property approval).
Jan 9, 2024, 3:11 am
#5
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
This sounds like something that you can massage with some effusive thanks for the effort (and their general work) and making a point of blaming yourself for previously being unclear.