Weird privacy message from my concierge
Nov 1, 2023 | 4:13 pm
#1
Original Poster
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,466
Weird privacy message from my concierge
Haven't spoken to my concierge in a couple of months but suddenly just got this, very vague... wonder if someone is trying to pretend to be me?
Good afternoon Daniel,
Thank you for contacting Hyatt; I appreciate the opportunity to assist you. Your privacy and security are very important to us. Due to the nature and sensitivity of your request, I will be escalating this onto our Privacy team to assist you further. You will be contacted within 72 hours to confirm additional details regarding this matter.
We look forward to your future stays at Hyatt.
Best regards,
JL (full name was here but I redacted)
Guest Care Support
Good afternoon Daniel,
Thank you for contacting Hyatt; I appreciate the opportunity to assist you. Your privacy and security are very important to us. Due to the nature and sensitivity of your request, I will be escalating this onto our Privacy team to assist you further. You will be contacted within 72 hours to confirm additional details regarding this matter.
We look forward to your future stays at Hyatt.
Best regards,
JL (full name was here but I redacted)
Guest Care Support
Nov 1, 2023 | 7:48 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,554
Nov 2, 2023 | 5:40 am
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,209
I would indeed assume that somebody was pretending to be me. And would reply to my Concierge accordingly...
If it's an honest mistake then you'll find out fairly quickly.
If it's an honest mistake then you'll find out fairly quickly.
Nov 2, 2023 | 7:15 am
#7
Join Date: Feb 2011
Programs: Hyatt, Delta, Bonvoy, Hilton, BA, United
Posts: 108
I realize this is quite a bit of speculation on my part, but I can't help thinking that it might be possible that a malicious actor reached out to Carolina2Cali's concierge, pretending to be them, and trying to change the account information to steal the WoH account to steal the points or certs.
I know that cybercrime is on the rise, and hotel loyalty programs have been targeted...
I know that cybercrime is on the rise, and hotel loyalty programs have been targeted...
Nov 4, 2023 | 9:19 am
#8
Join Date: Sep 2008
Location: AUS
Programs: AY+ Platinum, BAC, AA, Hyatt Globalist, Amex Plat
Posts: 7,523
Ok, I'll bite. Wouldn't it be easier for the OP to just directly call their Concierge and confirm what's up rather than speculating with a bunch of anonymous folks on the internet? 
Regards
Regards