Haven't spoken to my concierge in a couple of months but suddenly just got this, very vague... wonder if someone is trying to pretend to be me?

Good afternoon Daniel,

Thank you for contacting Hyatt; I appreciate the opportunity to assist you. Your privacy and security are very important to us. Due to the nature and sensitivity of your request, I will be escalating this onto our Privacy team to assist you further. You will be contacted within 72 hours to confirm additional details regarding this matter.

We look forward to your future stays at Hyatt.

Best regards,
JL (full name was here but I redacted)
Guest Care Support