Thompson Austin REVIEW MASTER THREAD
#1
Original Poster
Join Date: Jan 2012
Posts: 14
Thompson Austin REVIEW MASTER THREAD
Hey everyone, I did not see a specific thread for the recently opened Thompson in Austin. I have a stay mid next year and figured I would start this thread to collect everyone's thoughts.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
#2
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Hey everyone, I did not see a specific thread for the recently opened Thompson in Austin. I have a stay mid next year and figured I would start this thread to collect everyone's thoughts.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
I had a corner room that was pretty spacious for a non-suite. The hotel is still very much a work-in-process so if you aren't OK with some hiccups I would stay elsewhere for the next couple of months at least. The coffee shop was open and the bar by the pool was about to open, but everything else seemed pretty far away from completion. Overall I had a really good stay and gloablist breakfast could be had in what sounded like a temporary restaurant space on the 2nd floor or via room service. I never went to check out the breakfast spot on the 2nd floor, so I don't know what the setup looked like. I opted for room service and everything was delivered on a cart with real plates and silverware. The menu was small, but food was great and it was good to see a property deliver real room service (instead of the paper bag to go style room service you see at many other hotels currently). Coffee shop was solid, but a little pricey.
The setup is really odd with the Tommie (basically you get off the elevator and turn one way for the Tommie hallway and the other way for the Thompson hallway), but they have 6 elevators so wait times shouldn't be too bad even when both properties are busy. The main negative was the hallway noise was pretty terrible. Hopefully they'll add something under the doors to dampen that some, but you could hear housekeeping on the complete other end of the hall knock and say "Housekeeping" every few minutes as clear as day.
The property reminded me a lot of the W Austin (in a good way). Lots of concrete and pretty modern (but not over the top like some Ws). I think this hotel will be a great option, but I plan to wait until the restaurant and main bar are open before returning. It will also be interesting to see what type of crowd it attracts. The W is a much different hotel during the week vs. the weekend, and I wonder if this hotel will end with a similar feel.
#3
Original Poster
Join Date: Jan 2012
Posts: 14
Thank you for the response! My stay isn't until May, so hopefully most of the kinks will be ironed out.
Your comment on the suites explains the confusing explanation I received from them.
I am really happy to have a higher end option with Hyatt in Austin.
Your comment on the suites explains the confusing explanation I received from them.
I am really happy to have a higher end option with Hyatt in Austin.
#4
Join Date: Jul 2014
Location: NYC
Programs: Hyatt Globe, AA EXP, Marriott Gold
Posts: 90
Hey everyone, I did not see a specific thread for the recently opened Thompson in Austin. I have a stay mid next year and figured I would start this thread to collect everyone's thoughts.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
One question I had was about suites at this property. I called the globalist line to apply a suite upgrade to my stay yesterday. I was initially told that they do not participate in the suite upgrade program, but the agent called the property to confirm. She subsequently told me that none of their suites would be available as they were still under construction; This could be the case, but sounded a little suspicious as there are suites available for my dates. I will try again at in a couple days.
#5
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
And the Driskill would be disappointed to read the last line
#6
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Dined at Wax Myrtle's yesterday...was...OK. Only a few mains, a lot more shared plates. They have a lot more couch-style seating for dinner than tables, which I personally don't love.
#9
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,193
Looking to stay either here or the tommie soon, but have been dissuaded by peak points pricing. Still, I saw that supposedly The Diner Bar opens today (April 1st) - curious if this affects Globalist breakfast as it looked like The Diner Bar is supposed to be open for breakfast.
#10
Join Date: Sep 2008
Posts: 7,875
So Diner Bar is open but not for breakfast, breakfast is at Gray Market.
Hotel is definitely still being opened. Painting going on in hallways. One day saw some blue tape over signs on 3rd floor and next day it was gone. Not sure if rooms are arranged the way it will be or they are still working on it because nothing to make tea (nothing to boil water, no tea bags), only coffee. Light switches for bathroom finicky but eventually did get it to turn on lights. Keycard didn't work for pool on first day but next day fixed.
This is my first time staying at a Thompson, so not sure how this is "luxury" or maybe I have the wrong expectations. It is a darker theme, hallway looks nice. Black plastic toilet-meh. When on toilet can hear clearly next room, and they aren't yelling. Can hear doors banging shut out in hallway.
Not sure what staff are supposed to be like but can see a few different groups waiting in afternoon at front desk (no staff there, at least 6 people). Guest services picks up phone right away, may not be knowledgeable or return call though. Don't know if the style is just different in Texas but the way front desk speaks not so polished or nice (or maybe I just have a different impression) because semi-early morning some guest wanders over asking where to get coffee, front desk person says "just over there" (on West Coast that'd be considered insulting with that tone, as if that person were stupid). The tommie cafe is just over there, true, but not nice to point out person is blind and it is just under their nose.
Also find it interesting that main door isn't handicapped accessible, it is big and heavy and many times one has to open it oneself.
Hotel is definitely still being opened. Painting going on in hallways. One day saw some blue tape over signs on 3rd floor and next day it was gone. Not sure if rooms are arranged the way it will be or they are still working on it because nothing to make tea (nothing to boil water, no tea bags), only coffee. Light switches for bathroom finicky but eventually did get it to turn on lights. Keycard didn't work for pool on first day but next day fixed.
This is my first time staying at a Thompson, so not sure how this is "luxury" or maybe I have the wrong expectations. It is a darker theme, hallway looks nice. Black plastic toilet-meh. When on toilet can hear clearly next room, and they aren't yelling. Can hear doors banging shut out in hallway.
Not sure what staff are supposed to be like but can see a few different groups waiting in afternoon at front desk (no staff there, at least 6 people). Guest services picks up phone right away, may not be knowledgeable or return call though. Don't know if the style is just different in Texas but the way front desk speaks not so polished or nice (or maybe I just have a different impression) because semi-early morning some guest wanders over asking where to get coffee, front desk person says "just over there" (on West Coast that'd be considered insulting with that tone, as if that person were stupid). The tommie cafe is just over there, true, but not nice to point out person is blind and it is just under their nose.
Also find it interesting that main door isn't handicapped accessible, it is big and heavy and many times one has to open it oneself.
#11
Join Date: Sep 2008
Posts: 7,875
Looking to stay either here or the tommie soon, but have been dissuaded by peak points pricing. Still, I saw that supposedly The Diner Bar opens today (April 1st) - curious if this affects Globalist breakfast as it looked like The Diner Bar is supposed to be open for breakfast.
You can also do room service, which is labelled as Diner Bar.
#12
Join Date: Sep 2008
Posts: 7,875
#14
Join Date: Feb 2022
Programs: AA Platinum Pro
Posts: 9
Stayed last month after a night on the town for a friend's birthday. King corner view, no upgrade offered (Globalist). Property is nice, but somewhat sterile feeling. A/C didn't work in the room - unacceptable for Austin, even if it's not triple digits yet. Maintenance came out twice to work on it, never got it fixed. No option to change rooms. Hot night, poor sleep. Talked to the manager about it at checkout, and they threw a trivial amount of points my way for the inconvenience. Won't be back.
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#15
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,193
Stayed last month after a night on the town for a friend's birthday. King corner view, no upgrade offered (Globalist). Property is nice, but somewhat sterile feeling. A/C didn't work in the room - unacceptable for Austin, even if it's not triple digits yet. Maintenance came out twice to work on it, never got it fixed. No option to change rooms. Hot night, poor sleep. Talked to the manager about it at checkout, and they threw a trivial amount of points my way for the inconvenience. Won't be back.
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