FlyerTalk Forums - View Single Post - Thompson Austin REVIEW MASTER THREAD
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Old Apr 9, 2022, 6:05 am
  #10  
s0ssos
 
Join Date: Sep 2008
Posts: 7,875
So Diner Bar is open but not for breakfast, breakfast is at Gray Market.

Hotel is definitely still being opened. Painting going on in hallways. One day saw some blue tape over signs on 3rd floor and next day it was gone. Not sure if rooms are arranged the way it will be or they are still working on it because nothing to make tea (nothing to boil water, no tea bags), only coffee. Light switches for bathroom finicky but eventually did get it to turn on lights. Keycard didn't work for pool on first day but next day fixed.

This is my first time staying at a Thompson, so not sure how this is "luxury" or maybe I have the wrong expectations. It is a darker theme, hallway looks nice. Black plastic toilet-meh. When on toilet can hear clearly next room, and they aren't yelling. Can hear doors banging shut out in hallway.
Not sure what staff are supposed to be like but can see a few different groups waiting in afternoon at front desk (no staff there, at least 6 people). Guest services picks up phone right away, may not be knowledgeable or return call though. Don't know if the style is just different in Texas but the way front desk speaks not so polished or nice (or maybe I just have a different impression) because semi-early morning some guest wanders over asking where to get coffee, front desk person says "just over there" (on West Coast that'd be considered insulting with that tone, as if that person were stupid). The tommie cafe is just over there, true, but not nice to point out person is blind and it is just under their nose.

Also find it interesting that main door isn't handicapped accessible, it is big and heavy and many times one has to open it oneself.
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