Hyatt Place Breakfast - will it ever improve?
#16
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Not to come across as whining, but when I stay at Springhill Suites, Fairfield Inn, or Holiday Inn Express, I typically find a decent breakfast spread with a quality that's quite a bit above the level that Hyatt Place is delivering. Since this has happened at multiple properties, I think Hyatt Place's brand standards for breakfast are lower than its competitors. I've filled out post stay feedback surveys and gotten nice apologies from local management, but I don't necessarily think this is a local execution issue.
Have others observed that Hyatt Place delivers a substandard breakfast experience, or are there some properties that do it well?
Have others observed that Hyatt Place delivers a substandard breakfast experience, or are there some properties that do it well?
#17
Join Date: Aug 2012
Location: RDU
Posts: 679
Perhaps this being overly picky about the specific items at a HP? I've been to HP Grand Rapid-South, Fairbanks, Moab, and St. George this year (plus a handful of HHs) and all have had the basic hot items (protein, egg, carb), bagels/toast, pastries, fruit, yogurt, cereals, and oatmeal. Nothing pre-pandemic I would have expected that wasn't listed above. Comparatively more options that can be expected of a Hampton Inn and I don't stay enough at equivalent Marriott properties for an opinion.
Some HPs (like Moab) have more options than others, but IMO that is the exception rather than the expected norm.
Expecting a specific kind of fruit, yogurt, oatmeal flavor, etc seems over the top for the HP price point.
Some HPs (like Moab) have more options than others, but IMO that is the exception rather than the expected norm.
Expecting a specific kind of fruit, yogurt, oatmeal flavor, etc seems over the top for the HP price point.
#18
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,086
Pre-pandemic, I considered HP breakfast to be a step above Hampton and Holiday Inn Express. They consistently had oatmeal, fresh berries, greek yogurt and hard boiled eggs. I tended to skip the powdered scrambled eggs, but it was still easy to put together a high quality healthy breakfast. Sadly, I have yet to find a property that's back to that level.
A terrible Hyatt House on the other hand that was nasty to stay in actually had a passable breakfast on the other hand for a limited service property
#19
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
I ate Hyatt Place (Cabo) breakfast for a month. It was very good in my opinion. More like lunch offerings and you could even make fajitas.
#22
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I agree with the OP and their frustration. Just two years ago the HP breakfast was better than a Hampton Inn or Springhill Suites/Fairfield Inn. Now the Hilton and Marriott chains are back to where they were two years ago but Hyatt Places are not. Often I'm stuck with a cold breakfast sandwich still in its wrapper. And HPs are often priced higher than similar Hilton/Marriott/IHG brands so it's doubly frustrating.
#23
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,086
I agree with the OP and their frustration. Just two years ago the HP breakfast was better than a Hampton Inn or Springhill Suites/Fairfield Inn. Now the Hilton and Marriott chains are back to where they were two years ago but Hyatt Places are not. Often I'm stuck with a cold breakfast sandwich still in its wrapper. And HPs are often priced higher than similar Hilton/Marriott/IHG brands so it's doubly frustrating.
I avoid most of the limited service properties except where reviews are solid or the location and rate
may make great sense
When the Hyatt Place brand concept was first developed they were brilliantly on to something
Where they failed miserably was a budget food and beverage program inferior to say a Hilton Garden Inn without full kitchens
i suppose the idea appealed to Franchise owners trying to save money.There have been vast improvements in more recent years aboard within Europe ,Melbourne Au near the airport and at select properties where they put in real kitchens and improved quality variety and offerings.Not sure if they are still doing as well today as my Int travel has been close to 0 since COVID hit
The older Amerisuites turned Hyatt place in the US are particularly dreadful as they are noisy next to major freeways
Last edited by 777 global mile hound; Jan 1, 2022 at 1:55 pm
#24
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
#27
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,848
#30
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,086
I avoid these properties like the plague the vast majority are an embarrassment with dire need of renovations
If I find myself trapped in one by default likely a new build even if older I always dine out and go to the nearest Hilton Garden Inn or
other full service hotel or restaurant if nearby
Its truly time to rip the brand off some of these aging properties and not damage the Hyatt reputation any further.
The concept itself was fairly solid in its day but its already somewhat dated
There are some really good Hyatt Places out there but unfortunately they are the exception properties
If I even hear former Amerisuites I know to run not walk to something else.
Immediately I think lipstick on the pig next to a noisy highway and bad breakfast with likely poorly maintained odor filled rooms
Thank God for full service Hyatt's some with outstanding brand standards
If I find myself trapped in one by default likely a new build even if older I always dine out and go to the nearest Hilton Garden Inn or
other full service hotel or restaurant if nearby
Its truly time to rip the brand off some of these aging properties and not damage the Hyatt reputation any further.
The concept itself was fairly solid in its day but its already somewhat dated
There are some really good Hyatt Places out there but unfortunately they are the exception properties
If I even hear former Amerisuites I know to run not walk to something else.
Immediately I think lipstick on the pig next to a noisy highway and bad breakfast with likely poorly maintained odor filled rooms
Thank God for full service Hyatt's some with outstanding brand standards