Why do I have to fill out a credit card authorization form before my stay?
Apr 6, 2021, 12:32 pm
#1
Original Poster
Join Date: Feb 2021
Posts: 53
Why do I have to fill out a credit card authorization form before my stay?
I have a room booked at the end of the month, which I booked using the Hyatt app with my World of Hyatt card. I called the hotel to just request a bottle of champagne in the room for our arrival. I have to fill out 2 forms to get this done. They want me to fill out and sign a credit card authorization form, to charge my card before I arrive. Then I have to fill and sign another form for what I want delivered to my room.I remember before, you'd just call the concierge and request something to your room, and they'd have it done and just put the charges on your reservation to be paid at checkout. Is this new, or just a Hyatt thing?
Apr 6, 2021, 12:37 pm
#2
Join Date: Mar 2021
Posts: 402
I'm guessing they need to charge/authorize you before arrival -- and they don't have a room associated with the reservation yet. Right now, technically you've only authorized them for a charge/deposit for the room rate -- according to the T&Cs and deposit policy of your booking type. It's only at check in that you authorize for "incidentals".
Just a guess.
Just a guess.
Apr 6, 2021, 12:44 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
It has nothing to do with Hyatt. These are the requirements of the individual property.
Also, you don't mention the country, but these sorts of procedures are particularly common in countries where credit card transactions are subject to more rigorous requirements.
Also, you don't mention the country, but these sorts of procedures are particularly common in countries where credit card transactions are subject to more rigorous requirements.
Apr 6, 2021, 1:20 pm
#5
Join Date: Aug 2012
Location: RDU
Posts: 679
Property dependent perhaps, though it seems pretty preemptive for a bottle of champagne. Did you ask for a bottle that isn't typically available?
I've definitely filled out these authorization forms before, specifically in Japan at the PH and HR Tokyo, when asking the concierge to make some dining reservations for me. It's to discourage no-shows/late minute cancels for hard-to-get reservations.
I've definitely filled out these authorization forms before, specifically in Japan at the PH and HR Tokyo, when asking the concierge to make some dining reservations for me. It's to discourage no-shows/late minute cancels for hard-to-get reservations.
Apr 6, 2021, 3:27 pm
#7
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I have a room booked at the end of the month, which I booked using the Hyatt app with my World of Hyatt card. I called the hotel to just request a bottle of champagne in the room for our arrival. I have to fill out 2 forms to get this done. They want me to fill out and sign a credit card authorization form, to charge my card before I arrive. Then I have to fill and sign another form for what I want delivered to my room.I remember before, you'd just call the concierge and request something to your room, and they'd have it done and just put the charges on your reservation to be paid at checkout. Is this new, or just a Hyatt thing?
As others have noted, hotels in some countries (like Japan) do love to insist on CC authorization forms especially for anything 3rd party or requiring a deposit, although I find the top properties to back off on this a bit after repeat visits.