Compensation for lounge closure?
Jan 6, 2021, 11:09 am
#16
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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Getting OT here, but always interesting to know US or OUS...Marriott-portfolio properties seem to under-deliver in the former and over-deliver in the latter
Jan 6, 2021, 5:36 pm
#17
Join Date: Apr 2016
Location: Tacoma, WA
Programs: UA Mileage Plus, Alaska Mileage Plan, Marriott Bonvoy
Posts: 82
A mix of US and 2 different properties in Mexico. All were Marriott, Westin, W or Renaissance brands. OUS definitely way better, especially Asia.
Jan 7, 2021, 12:59 pm
#18
Join Date: May 2005
Location: Atlanta, GA
Programs: Hyatt Globalist
Posts: 80
Hyatt Regency in Greenville, SC gave a $20 credit at Starbucks for each day.
Grand Hyatt in Atlanta (Buckhead) gave $25 credit at its Onyx Bar (which could be used for dinner) as well as expensed breakfast at Cassie's Restaurant (ordered $60 worth of breakfast). Also the GH stacked my fridge with drinks and even put in all Coke Zero's for soda as they knew my preference. Crazy!
Grand Hyatt in Atlanta (Buckhead) gave $25 credit at its Onyx Bar (which could be used for dinner) as well as expensed breakfast at Cassie's Restaurant (ordered $60 worth of breakfast). Also the GH stacked my fridge with drinks and even put in all Coke Zero's for soda as they knew my preference. Crazy!
Last edited by swhang; Jan 7, 2021 at 1:38 pm Reason: addition
Jan 7, 2021, 1:22 pm
#19
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
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Does Hyatt have any policy on what hotels should do for a customer who has a Club Pass but the club is closed?
Jan 7, 2021, 1:27 pm
#20
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Location: Chicagoland, IL, USA
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Jan 7, 2021, 1:47 pm
#21
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AFAIK nothing. You're not supposed to be able to use a club pass if there's no lounge or if the lounge is closed. If it's been applied, I would think it would be returned to your account. YMMV.
Jun 27, 2021, 12:17 pm
#23
Join Date: Jun 2013
Location: Orange County, CA
Posts: 115
Have an upcoming 6-night stay at the Hyatt Regency Lake Washington near Seattle as a globalist. Lounge is closed but they are offering $25/room for breakfast at their market. Is this sufficient/reasonable? Should it be per person? What kills me is that the lounge is closed due to local covid restrictions, but the hotel restaurant is open. Should they provide us breakfast in the restaurant in lieu of lounge access?
Jun 27, 2021, 12:27 pm
#24
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Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
Have an upcoming 6-night stay at the Hyatt Regency Lake Washington near Seattle as a globalist. Lounge is closed but they are offering $25/room for breakfast at their market. Is this sufficient/reasonable? Should it be per person? What kills me is that the lounge is closed due to local covid restrictions, but the hotel restaurant is open. Should they provide us breakfast in the restaurant in lieu of lounge access?
Jun 27, 2021, 1:13 pm
#25
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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