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Thread: Compensation for lounge closure?
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Old Jan 7, 2021 | 1:47 pm
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MSPeconomist
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Originally Posted by nsx
Does Hyatt have any policy on what hotels should do for a customer who has a Club Pass but the club is closed?
AFAIK nothing. You're not supposed to be able to use a club pass if there's no lounge or if the lounge is closed. If it's been applied, I would think it would be returned to your account. YMMV.
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