Chintzy offer from Hyatt for those having to cancel for Corona Virus
Mar 12, 2020, 10:15 pm
#46
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
Now that travel for EU residents is banned to the USA, Hyatt is going to have to refund the Europeans who cannot get here? I await the update to their policy. I am sure it is coming soon........
Mar 12, 2020, 11:03 pm
#47
Join Date: Apr 2011
Programs: Hyatt Globalist
Posts: 422
I contacted The Eliza Jane in NOLA, which since it isn't even branded Hyatt I assume is a franchise. They said and I quote "Hyatt has advised that we are not to refund full prepayment/non-refundable cancellations but we will issue 10,000 points to be used on future stays."
That very much reads as though Hyatt could direct the hotel to offer refunds for prepaid reservations, but they've opted not to do so at this time. I suggest anyone reading this thread email their specific hotel, as well as Hyatt corporate, to push them to offer free cancellations. This isn't the type of event where it's a failure to plan around... I was 100% certain I could make the trip outside of this type of black swan event.
That very much reads as though Hyatt could direct the hotel to offer refunds for prepaid reservations, but they've opted not to do so at this time. I suggest anyone reading this thread email their specific hotel, as well as Hyatt corporate, to push them to offer free cancellations. This isn't the type of event where it's a failure to plan around... I was 100% certain I could make the trip outside of this type of black swan event.
Mar 13, 2020, 2:54 am
#48
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
You'd think so. But Argentina has also banned flights from the EU, and I can't get a refund on the Park Hyatt in Buenos Aires.
Mar 13, 2020, 4:41 am
#49
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Mar 13, 2020, 4:59 am
#50
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
Originally Posted by Foreign and Commonwealth Office
On 12 March the Argentine President announced a 30 day suspension of all international flights from the UK (as well as the whole of Europe, the US, China, Japan, South Korea and Iran) to Argentina. This suspension is expected to come into force on 16 March.
The government has also imposed a mandatory 14 day self-isolation period for anyone travelling to Argentina from any of the countries listed above, in order to limit the spread of the virus. See Health
The government has also imposed a mandatory 14 day self-isolation period for anyone travelling to Argentina from any of the countries listed above, in order to limit the spread of the virus. See Health
Mar 13, 2020, 6:30 am
#51
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 707
The EU hotel I had booked for Thurs (5 nights) - canceled me with no penalty...even though it was inside 48 hr window. Not a pre-paid reservation...but was inside the window
Mar 13, 2020, 10:36 am
#53
Join Date: Dec 2002
Location: BMG
Programs: UA Gold 1MM, HH Diamond, Hyatt Explorist, IHG Plat, Bonvoy Gold
Posts: 226
As a mere Discoverist, I was able last night to get an award reservation starting this Sunday cancelled without penalty by sending a DM to HyattConcierge on Twitter. I was already past the 7-day cancellation / 2-night penalty deadline. I mentioned the changes to IHG's and Hilton's policies in my message to them.
Mar 13, 2020, 10:39 am
#54
Join Date: Aug 2018
Location: BOS
Programs: Bonvoy Gold, IHG Platinum, WoH Explorist
Posts: 204
Hyatt updated their policy regarding this
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
Mar 13, 2020, 10:49 am
#55
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,932
Hyatt updated their policy regarding this
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
Mar 13, 2020, 10:56 am
#56
Join Date: Aug 2018
Location: BOS
Programs: Bonvoy Gold, IHG Platinum, WoH Explorist
Posts: 204
In this current time, it is just best to wait for policies to update as COVID-19 is an ongoing issue. We shouldn't just jump to conclusions until a statement is made.
If competitors are making consumer-friendly changes, then its likely for Hyatt to follow suit.
If competitors are making consumer-friendly changes, then its likely for Hyatt to follow suit.
Mar 13, 2020, 11:49 am
#57
Join Date: May 2014
Location: Taipei
Posts: 1,125
Hyatt updated their policy regarding this
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
https://www.hyatt.com/en-US/info/cor...alertbanner_en
Reservations can be canceled for a full refund til April 30th even if its a pre-paid rate. The 10K PTs offer is still valid for cancelling prepaid rates through May-June.
New reservations for any future travel:Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
Mar 13, 2020, 3:06 pm
#58
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Non-refundable reservations are only at the discretion of the individual hotels if you want to cancel/postpone your stays. Hotel chain has no control.
I've had non-refundable reservations that hotels allowed me to change dates, I never asked for refund only change to future dates.
I've had non-refundable reservations that hotels allowed me to change dates, I never asked for refund only change to future dates.
I called the hotel at 4:30 AM local time, before the planned 3 PM check in time.
I just read the updated Hyatt cancellation policy to cover my scenario, even though this was done before new policy was in effect.
Last edited by CIT85; Mar 13, 2020 at 3:09 pm Reason: Hyatt new policy reflected.
Mar 13, 2020, 3:57 pm
#59
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,163
Why would you want to tie up your money for any length of time now ? I'm making several bookings at higher end properties for next winter and early spring and I'm seeing less than a 2% discount for the Advance Purchase Rates. For that little return, I'll keep the money in my pocket.
Mar 13, 2020, 5:06 pm
#60
Join Date: May 2014
Location: Taipei
Posts: 1,125
Why would you want to tie up your money for any length of time now ? I'm making several bookings at higher end properties for next winter and early spring and I'm seeing less than a 2% discount for the Advance Purchase Rates. For that little return, I'll keep the money in my pocket.