Jun 30, 2023, 9:42 pm
Last edit by: SanDiego1K
Dinner reservations and activities: email [email protected]
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Ventana Big Sur- Alila - REVIEW MASTER THREAD
Aug 21, 2020, 11:17 pm
#511
Join Date: May 2012
Posts: 61
Sorry I don’t know if they will move reservations but you can try asking. Better to email Ventana or call Hyatt.
Aug 21, 2020, 11:19 pm
#512
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Monterey County Sheriffs Office released an evacuation warning though I'm not sure if this has factored into the decision.
https://member.everbridge.net/453003085611217/notif
https://member.everbridge.net/453003085611217/notif
Last edited by dsquared37; Aug 21, 2020 at 11:28 pm
Aug 22, 2020, 6:53 am
#513
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,460
I strongly suspect it did. That's not an easy area to evacuate if you have to leave in a hurry, with only one road out. In Paradise many died on the roads. Closure is a prudent, potentially life-saving decision.
Aug 22, 2020, 9:19 am
#514
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
When they closed for the virus, re-accommodation was refused.
Aug 22, 2020, 9:47 am
#515
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
There's also a forecast for more lightning Sunday morning through Tuesday morning. In my previous iterations as a bay area resident I remember precious few thunderstorms, two series of them in two weeks is likely unprecedented in recent history.
Aug 22, 2020, 9:49 am
#516
Join Date: Feb 2000
Posts: 6,546
Aug 22, 2020, 10:29 am
#517
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
I tried the Facebook Messenger staff without success, but I have no Hyatt status. Eventually I found some dates myself.
Aug 22, 2020, 1:11 pm
#519
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
While I feel for people who were looking forward to their vacation seeing the devestating pictures of the fire/aftermath, peoples whose home are in danger or risking their lives to try to keep theirs from burning, firefighters killed, not nearly enough fire fighters to fight all the fires, etc.
It just makes it hard for me to focus on the reservation problem right now
It just makes it hard for me to focus on the reservation problem right now
Aug 22, 2020, 4:05 pm
#520
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
Twitter is telling me they have no power to move my stay. They're saying if it was showing the king room for cash but not points that they could do something, but that room category is never available for cash. Not seeing that amazing Hyatt CS that gets talked up so much in this forum, even Marriott would contact the property and ask them to open space if your reservation was being cancelled due to property closure.
Aug 22, 2020, 4:19 pm
#521
Join Date: Feb 2000
Posts: 6,546
Twitter is telling me they have no power to move my stay. They're saying if it was showing the king room for cash but not points that they could do something, but that room category is never available for cash. Not seeing that amazing Hyatt CS that gets talked up so much in this forum, even Marriott would contact the property and ask them to open space if your reservation was being cancelled due to property closure.
just calm down and attempt remedy when the crisis abates.
Aug 22, 2020, 5:36 pm
#522
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Aug 22, 2020, 6:46 pm
#523
Join Date: Aug 2009
Location: SFO
Programs: Hyatt Globalist, Marriott Platinum (LTG), Hilton Gold, United 1K, AA EXP, AS MVP 75K
Posts: 208
Marriott definitely did not do that for me when COVID was shutting down hotels left and right. NorCal is dealing with a Top 5 fire in the state’s history. I hope they can accommodate you but I “lost” several great award reservations over the summer and all I can say is “Welcome to 2020.” Also, opening up space would also depend on when you are trying to return. As most on this forum have already indicated, most weekends have been snatched up so sometimes that just how things go during emergency situations that are out of the resort’s control. I’m not sure offering you a superior room is fair to the hotel when they will likely lose out on a couple weeks of booking due to the fire.
Twitter is telling me they have no power to move my stay. They're saying if it was showing the king room for cash but not points that they could do something, but that room category is never available for cash. Not seeing that amazing Hyatt CS that gets talked up so much in this forum, even Marriott would contact the property and ask them to open space if your reservation was being cancelled due to property closure.
Aug 22, 2020, 8:02 pm
#524
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
Marriott definitely did not do that for me when COVID was shutting down hotels left and right. NorCal is dealing with a Top 5 fire in the state’s history. I hope they can accommodate you but I “lost” several great award reservations over the summer and all I can say is “Welcome to 2020.” Also, opening up space would also depend on when you are trying to return. As most on this forum have already indicated, most weekends have been snatched up so sometimes that just how things go during emergency situations that are out of the resort’s control. I’m not sure offering you a superior room is fair to the hotel when they will likely lose out on a couple weeks of booking due to the fire.