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Chromecast in room how often does it work for you??

Chromecast in room how often does it work for you??

Old Sep 21, 2019, 8:18 am
  #1  
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Chromecast in room how often does it work for you??

I find it so annoying that the Chromecast in my room almost never seems to work. I have only gotten to work maybe 25% of the time and Everytime I ask the front desk to help there is nothing they can do.

I complained to Hyatt Twitter and got 2k in points which is nice but would rather have the Chromecast work...

Anyone have better luck?
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Old Sep 21, 2019, 8:36 am
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Almost never. I travel with a Roku streaming stick.
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Old Sep 21, 2019, 8:56 am
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This is your own private Chromecast device that doesn't work when plugged into the TV in the room? That would be weird.
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Old Sep 21, 2019, 9:23 am
  #4  
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No it's the one provided by the hotel
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Old Sep 21, 2019, 11:54 am
  #5  
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Originally Posted by ZBigFam
No it's the one provided by the hotel
I didn't even know they provided that.
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Old Sep 21, 2019, 12:08 pm
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I've used it numerous times whenever I've stayed at Hyatts that offered it (Andaz West Hollywood, Andaz Scottsdale, HP Tucson Central, HP Las Vegas/Silverton, Manchester Grand Hyatt) and it's always worked for me with no problems. FWIW, I always use the Hyatt mobile app to connect my iPhone to Chromecast.
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Old Sep 21, 2019, 6:29 pm
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Never gotten them to work, and I have them at home and they work fine. Something about the way they have set them up is borked.
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Old Jan 9, 2022, 4:04 pm
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YouTube No Longer Working on Hyatt Chromecasts Since Late December 2021

Has anyone else experienced YouTube casting to no longer work at Hyatt properties? All that is given is "We're sorry. This app is not available for casting at this time. Please try another app." This has shown up for me at Thompson Dallas on 12/26 and now at Hotel Kansas City on 1/9. I don't think it's an issue with my devices as I have tried multiple.

This is very annoying as my primary content source is YouTube.
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Old Jan 9, 2022, 4:37 pm
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Originally Posted by ElevatorEnthusiast
Has anyone else experienced YouTube casting to no longer work at Hyatt properties? All that is given is "We're sorry. This app is not available for casting at this time. Please try another app." This has shown up for me at Thompson Dallas on 12/26 and now at Hotel Kansas City on 1/9. I don't think it's an issue with my devices as I have tried multiple.

This is very annoying as my primary content source is YouTube.
yes experienced this last week. The YouTube icon pops up and then says app not working. Other apps worked. Only stayed one night so wasnt a big deal.
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Old Jan 9, 2022, 5:09 pm
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Originally Posted by myperks
yes experienced this last week. The YouTube icon pops up and then says app not working. Other apps worked. Only stayed one night so wasnt a big deal.
Thank you! Now that I know it's not just me, I'll send this feedback to my concierge to escalate to the necessary channels.
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Old Jan 9, 2022, 5:43 pm
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Stayed at a Disney branded hotel last week that uses the same casting provider (but different overall system) and experienced the same issue.
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Old Jan 9, 2022, 6:18 pm
  #12  
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Youtube updated their APIs and bunch of other things from January 1st and onwards. It didn't just break on the Hyatt Chromecasts, but also on the Google Home/Amazon Fire streaming.

No word yet on a resolution, but I'm betting a ton of firmware needs to be updated at each Hyatt property
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Old Jan 9, 2022, 6:48 pm
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Yes, three stays in different states in December, exact same issue.
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Old Jan 9, 2022, 10:39 pm
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Did some digging - it appears to be a SONIFI system. https://www.sonifi.com/hyatt/
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Old Jan 9, 2022, 10:49 pm
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Also, I couldn't directly cast Chrome web pages either. Was able to during a stay in November.
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