Hyatt account shut down by Hyatt
Jul 20, 2019, 10:54 am
#31
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https://www.flyertalk.com/forum/hyat...ost27511039Did
#366 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
#366 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
Last edited by westlaker; Jul 20, 2019 at 12:09 pm Reason: Corrected to #366
Jul 20, 2019, 11:08 am
#32
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https://www.flyertalk.com/forum/hyat...ost27511039Did
#336 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
#336 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
Jul 20, 2019, 11:29 am
#33
Join Date: Aug 2007
Posts: 1,161
I think the bottom line here is we are missing a large chunk of information. Whether it's the OPs fault or not cannot be determined when we are only getting snippets of the story from ONE side. Outside of contacting executives directly (which is what I would do if I were the OP - AND assuming I believe I really did nothing wrong to deserve the shut down) then the OPs only option is to contact Hyatt Consumer Affairs.
Jul 20, 2019, 11:42 am
#34
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Location: NJ
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OP claim he or she didn't stay at Hyatt much at all. Then how did OP obtain Diamond status? Not sure why you bring up your status or past post which has nothing to do OP's account shutdown.
Last edited by westlaker; Jul 20, 2019 at 11:48 am
Jul 20, 2019, 11:48 am
#35
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Jul 20, 2019, 11:58 am
#36
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https://www.flyertalk.com/forum/hyat...ost27511039Did
#336 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
#336 Did OP mention this? DSU means OP was a Globalist(Diamond)? How did OP obtain the Globalist(Diamond) status without staying at Hyatt hotels much(OP claimed)?
Jul 20, 2019, 12:11 pm
#37
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Thanks for the correction. It's safe to say OP has done at least two status matching(might be more) to Hyatt in the last several years. The Hyatt to Mlife and Mlife back to Hyatt could be viewed as violating the Hyatt program terms.
Jul 20, 2019, 12:45 pm
#38
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Can you elaborate on how tier matching back and forth is in violation of Hyatt program terms? Haven't heard any reports or data points that would indicate that.
Jul 20, 2019, 12:49 pm
#39
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There’s definitely a small population of us here on FT that have been matching back and forth between Hyatt and MLife and no reports of being shut down for it, so I am skeptical that is what would have caused this shut down.
Jul 20, 2019, 12:50 pm
#40
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There's always a first one......especially if OP did something else to attract attention to his/her/their account(s).
Jul 20, 2019, 1:18 pm
#41
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I don’t stay at Hyatt much at all these days. I did have Diamond status in the past (so, back then I did stay at Hyatt a lot). Looks to me that could be the OP’s situation, too. So why did you bring up the OP’s post from 2016 - how does it contradict the statements made in this thread about status and stay frequency? You seem to be looking for ways to call the OP non-truthful. And how is it helpful to the OP?
Jul 20, 2019, 1:29 pm
#42
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I think this is right. No one here will be able to do more than speculate. If consumer affairs doesn’t offer an explanation, depending on how much you value your loss (points, opportunity to transfer points from UR, ...) you could escalate to a higher management level (up to CEO) or file a consumer complaint with the likes of your state attorney general’s office (that may not lead to anything other than perhaps some extra scrutiny and work for Hyatt). As a free agent, I personally would just take my business elsewhere. Unlike with airlines where limited competition, geography and route networks may have a lock-in effect, hotels are fairly interchangeable in almost all locations.
Jul 20, 2019, 1:58 pm
#43
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I don’t stay at Hyatt much at all these days. I did have Diamond status in the past (so, back then I did stay at Hyatt a lot). Looks to me that could be the OP’s situation, too. So why did you bring up the OP’s post from 2016 - how does it contradict the statements made in this thread about status and stay frequency? You seem to be looking for ways to call the OP non-truthful. And how is it helpful to the OP?
Last edited by westlaker; Jul 20, 2019 at 3:09 pm
Jul 20, 2019, 2:04 pm
#44
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Jul 20, 2019, 2:42 pm
#45
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But, with loyalty programs where people have accumulated points and status, those golden handcuffs do constitute an identifiable loss. Someone with several hundred thousand points in an account who finds himself at zero has lost the opportunity to stay for "free" (or at least without spending much cash) for some number of nights.