Hyatt account shut down by Hyatt
 

Hi,

We have two Hyatt accounts got shut down/closed by Hyatt. I called Hyatt and was told we violated the program. Below is what I got from Twitter Hyatt Concierge.

"Your account has been marked as inactive due to violations of our Program’s Terms. As noted in our World of Hyatt terms and conditions, “Hyatt may immediately, without notice, limit or terminate your membership if you violate these Terms or any other applicable additional terms or appear to be utilizing the Program in a manner inconsistent with these Terms or the intent of the Program.” Specific evidence of such violations of our Terms include the buying and selling of program benefits, tier status, and membership accounts and/or providing false data either at the time of enrollment into the World of Hyatt program, or in order to gain status or benefits to which you are not entitled. You may review our full terms online: http://spr.ly/6012Ea0LO . Your account will remain inactive at this time as a result of these prohibited actions."

But the thing is my only transaction was to transfer some points from my account to my husband's account back in March. And we did not receive any notification or email from Hyatt that our accounts will be shut down. At the end, the Hyatt Rep just hung me up and refuse to help me. Anyone had similar experience? Any ways to reinstate our accounts? At the point, I still don't know what we did that got our accounts shut down.

Thanks.

Sorry to hear that.
Where did your points come from?
Do your and husband addresses match?

This is very unusual - I can only imagine suspected fraud - buing/selling etc as a reason - you may have to write up the chain of command to resolve.

We have the same address. I transferred points from my chase account to my hyatt account. Then transferred to my husband's account. And also, it looks like my sister's account is shut down too.

They would not provide any details on why the accounts were shut down.

Do all closed accounts have US addresses?

Did you book lots of hotel nights with the points? It's hard for me to believe that just transfer some points from one account from another triggered the shutdown.

There is part of the story that is missing. Perhaps the points were suspected to be fraudulently gained?

Clearly Hyatt knows something about your extended family. Either you do not know, or you did not tell. I do not think transferring benefit goes to extended family members. Only Globalist have the benefits of "Guest of Honor".

Without a doubt, there's more to this story.

Does your sister have the same address?

No, different address, but I never transferred points to her account before. She booked 2 night in Tokyo and one night in Taipei last December. No activities since.

That's odd. How would Hyatt even know you're related?

No idea. Probably my sister and I had the same address before?

The story makes no sense as presented. I can't recall the last Hyatt shutdown report, let alone an erroneous Hyatt shutdown report. (And shutting down all known relatives is much more of a Chase thing than a Hyatt thing.) You either had very bad luck or there's more to the story.