Originally Posted by Youngtraveldude (Post 35037149)

I’m globalist for the first time this year and just had my first TSU applied and the actual reservation was updated to the Suite room type. Is that not normal or are y’all just talking about when your TSU cannot be confirmed at time of booking?

Originally Posted by SP03 (Post 35037236)

Cash reservations are updated when applying TSU but not points reservations.

Originally Posted by PortlySpartacus (Post 35036087)

Honestly, I don't think the TSU issue is as huge a deal that you are making it out to be. Could it be improved and streamlined? Yes, for sure. But the thousands of satisfied Globalists that have been using their 4+ TSUs every year, year after year without issue aren't the ones posting here I don't think. The only occasional post is about the anxiety of whether the TSU was applied correctly and rarely the worst situation being discussed above where the TSU was somehow screwed up completely.

It's not a complete mess, its just not perfect. I wouldn't trade Hyatt's TSU Globalist benefit for anything because its a great perk for continued loyalty.

Originally Posted by PortlySpartacus (Post 35036756)

Off Topic: I was thinking today about where I consume and contribute to the Hyatt community. My attention has shifted more to Facebook groups on Hyatt loyalty away from FT. I've been a loyal FT member for years and I really have enjoyed the insights and have been able to share my tips and insights as well. But it seems like this Hyatt FT thread is mainly about complaining. Whiners and complainers about how things aren't perfect. Not everyone, but just like other social media sights, these complainers have a loud voice that tends draw the most attention.

What I notice on the various Hyatt FB groups is that people are more often optimistic, noting where things aren't great, but generally have a positive and appreciative attitude about their Hyatt experiences. Lets just say they seem more grateful.

I'll continue to check-in on FT but I think it will be less frequent these days. The FB Hyatt community is way more helpful, positive and less petty. In a nutshell, gratitude and appreciation for this gift of travel is more of a draw for me than what I am reading on these Hyatt FT threads. Besides that, the FT interface is dated. Constant scrolling to the bottom and waiting for the page to load is a pain. Then to go through that and have all the posts be whining and complaining back & forth about the traffic noise on the road outside the hotel or how TSU's are an absolute mess? No thanks. Hyatt FB groups are getting more and more of my attention simply because they provide more value with less drama!!!

Originally Posted by sapguy (Post 35037885)

Completely agee with you that the TSU “issue” is with a few loud whiners! I had my 4 TSUs applied in 2022 by my Concierge without incident on paid and points stays.

Also agree with your post 701 below completely!

Originally Posted by PortlySpartacus (Post 35036756)

Off Topic: I was thinking today about where I consume and contribute to the Hyatt community. My attention has shifted more to Facebook groups on Hyatt loyalty away from FT. I've been a loyal FT member for years and I really have enjoyed the insights and have been able to share my tips and insights as well. But it seems like this Hyatt FT thread is mainly about complaining. Whiners and complainers about how things aren't perfect. Not everyone, but just like other social media sights, these complainers have a loud voice that tends draw the most attention.<snip>

Originally Posted by sapguy (Post 35037885)

Completely agee with you that the TSU “issue” is with a few loud whiners! I had my 4 TSUs applied in 2022 by my Concierge without incident on paid and points stays.<snip>

Originally Posted by scubadu (Post 35037954)

I've taken the tact of adding "certain" posters to my ignore list so I literally don't even see their posts any longer and that has made things infinitely more tolerable/less frustrating.

Originally Posted by ElevatorEnthusiast (Post 35037297)

The issue is more for points reservations where the room type doesn't change after applying a TSU in your reservation.

Originally Posted by Youngtraveldude (Post 35037776)

Ah, good to know. Yes, that seems like a bad setup and I could see how things can go wrong.

Originally Posted by sapguy (Post 35037885)

Completely agee with you that the TSU “issue” is with a few loud whiners! I had my 4 TSUs applied in 2022 by my Concierge without incident on paid and points stays.

Also agree with your post 701 below completely!

Originally Posted by LowValueCustomer (Post 35038318)

Yes, although even for cash reservations where you see the room change, that's no guarantee that the property has in fact blocked the suite - as I learned the hard way last week. To their credit, Hyatt customer care did eventually work out a solution with a suite at a comparable nearby property, but only after >1hr on the phone and another hour of waiting, all after I arrived at the property at 9:30pm.

ETA: to address another point made upthread, I 100% agree that this isn't unique to Hyatt and in fact Marriott SNAs are significantly less reliable than GSUs in terms of actually getting the room blocked off, despite being confirmed closer-in when you'd think there would be more clarity about exactly who is in what room.

Originally Posted by icehocey77 (Post 35040299)

that would involve my concierge actually responding to emails within a weeks time. Btw. Sent my concierge an email with the details of what went down with the failed TSU 2 days ago. Yet to get any response what-so-ever. Pretty shameful. I’m starting to think they don’t even work for the company since any email I’ve sent in the past month and a half has been responded to by someone else.

Originally Posted by TravelinSperry (Post 35043039)

Sadly even Twitter now isn't working as it used to. I request a TSU be applied via Twitter 4 days ago, and it still hasn't been applied (even though they said it would be within a few hours). Now I've got a concierge who doesn't reply before 5 days and Twitter who is at 4 days and counting. I have messaged them on days 1 and 3 and they said they are backed up.

Originally Posted by TravelinSperry (Post 35043039)

spending money to make a phone call?

Originally Posted by Kacee (Post 35043566)

Paying for phone calls? How 1990s.

Originally Posted by sapguy (Post 35043595)

Speaking for myself, I only need to call in about 20% of the time, and the other 80% of the time, I interact with my concierge over email, and that includes setting up a date and time when she will call me so that we can have an actual conversation. FWIW, my concierge generally replies to me within 24 hours or at worst 48 hours, unless it's her days off on Friday and Saturday, so I avoid emailing her on those days.