Originally Posted by HoustonConsultant (Post 34993089)

Sadly, I try to avoid Twitter like the plague it is.

Originally Posted by 777 global mile hound (Post 34965971)

Although some really good agents still exist on the whole @ Hyatt it simply aint what it used to be.Hit or miss pretty much in and out of concierge
The world has changed both during and coming out of the pandemic
Less qualified available staff on board. Folks many working out of their homes,dogs barking,noisy kids etc in the background and detached somewhat
Far from the Hyatt culture knowledge and can do assistance some of us have come to know. .
But you can look forward to wildly higher prices more expensive ADRs/redemption's and diminished breakfast Globalist benefits along with less broad based promotions(targeted) and less generous

The responses from Hyatt say this is the Hyatt today like us or leave us.
The good and the bad.
CS will widely vary week to week call to call.Consistency is something we are seeing decline in and it doesn't begin or end with the agents.
If I've learned anything in life is you can't change what is changing so embrace it or move on.

I solved my concerns .I only cherry pick the best properties I wish and reduce my business in half as I personally don't like a number of changes.
The hotels I like I will always be supporting with or without a concierge and even if World Of Hyatt closes down in the morning.
I've leaned to not put an expectation on Hyatt service because the failures in my understanding are a lack of leadership in Hyatt's upper management and empowering agents.
I'm doing far better in other programs on average value wise for similar or better quality but the customer service is the same or worse than Hyatt by phone typically.

As bad as Marriott typically is yesterday my elite agent noticed advised a free night at expired.
I was unable to see it due to an IT glitch.Without a moment of hesitation
She said I have put a new free replacement night in your account to use in your account good till January of 2024.Wow Not the norm thats for sure
Think that would happen @ Hyatt? Not!

To give Hyatt some slack I am sure many of you know like myself when you cannot reach your concierge as I can't most of the time
simply hit prompt 2 and speak to the next available concierge.Sometimes they are better than the one you are assigned!
You really don't have to communicate with the one you are officially assigned to.

Originally Posted by ElevatorEnthusiast (Post 34992092)

Hyatt is constantly improving the Concierge service - the reports on this thread are shocking. Way to go in the wrong direction...

Originally Posted by SNA_Flyer (Post 34993800)

My primary Twitter use is DMing companies for help. It can be very useful for that.

On another note, I rarely ever emailed my concierge, but she was very helpful automatically enrolling me in promos and such. But I had an issue the other day that I thought she could help with. Email and no response. So I call the Globalist desk and ask if I even have a MHC assigned. They said I didn't but would put a note in to request one. I then got that lame letter that was posted above denying it. It's pretty crazy how badly Hyatt is failing with this program right now, and how Marriott is somehow getting better.

They better not outsource MHC to a Manila call center. That would be a kick in the gut to every Globalist.

Originally Posted by TravelinSperry (Post 34994791)

Be forewarned about your concierges enrollment in promos. I had an issue where I was not auto enrolled. When I discussed this with my concierge she said she does NOT automatically enroll you in targeted promos (even though this is not told to us when they offer to auto enroll us). As such, I lost double points for a stay and Hyatt has claimed tough luck, I should've signed myself up (even though I explained that my concierge said she would be signing me up for promos and did not describe any exclusions to this effect). So frustrating. So moral of the story is to be sure to sign yourself up for ALL promos just to be sure you don't miss any and don't rely on your concierge to do it. They will not offer us the benefit if signup doesn't occur properly.

btw, are there Hyatt lurkers on this forum? Perhaps they can help with the issue above.

Originally Posted by UA-NYC (Post 34994567)

Ambassador for $23,000 that much better these days?

Originally Posted by World of Hyatt Concierge (Post 34993525)

Thank you for staying with Hyatt. Have you checked out The Chatwell 130 West 44 st New York NY? It is part of out Unbound Collection.. Contact [MENTION=53006]Hyatt[/MENTION]concierge if you have any questions.

Originally Posted by TravelinSperry (Post 34994791)

Be forewarned about your concierges enrollment in promos. I had an issue where I was not auto enrolled. When I discussed this with my concierge she said she does NOT automatically enroll you in targeted promos (even though this is not told to us when they offer to auto enroll us). As such, I lost double points for a stay and Hyatt has claimed tough luck, I should've signed myself up (even though I explained that my concierge said she would be signing me up for promos and did not describe any exclusions to this effect). So frustrating. So moral of the story is to be sure to sign yourself up for ALL promos just to be sure you don't miss any and don't rely on your concierge to do it. They will not offer us the benefit if signup doesn't occur properly.

btw, are there Hyatt lurkers on this forum? Perhaps they can help with the issue above.

Originally Posted by ElevatorEnthusiast (Post 34994994)

As you can see, there are lurkers, but they are too busy promoting other hotels in the Andaz 5th Avenue master thread with typos (there is no such Hyatt property called "The Chatwell") to offer any sort of valid assistance with legitimate complaints around consumer experience.

Originally Posted by TravelinSperry (Post 35002738)

Well amazingly after complaining to my concierge, she offered a one time make good offer and explained (again) how they don't auto enroll for targeted offers. So now that I'm properly informed, I'll enroll myself going forward. And they did the right thing although it took some time from me to get it done.

Originally Posted by SHLTP (Post 35004770)

Hyatt is so good customers usually w Globalist program... I'm surprised they are not listening to globalist customer feedback and improving an area clearly many of us are frustrated about

Originally Posted by Ijones027 (Post 35004486)

so bizzare my concierge offered to enroll me as long as I give my consent

Originally Posted by TravelinSperry (Post 35007124)

Offered for targeted promos? Not overall ones? And if targeted... on the first day you receive the targeted offer?