I sent mine to the regular email on Jan 11 and my transfer was completed on Jan 14. Why do you feel a concierge must complete that task, especially when it takes double the time and requires you to call?

My concierge is hit or miss. Sometimes she will email back the next day and sometimes its several days.

I recently emailed on 01/19 requesting a SUA and crib for my reservations later this year. Hadn't heard anything was about to just call the globalist line. However I got an email from another concierge today saying she assisting my concierge today has requested the suites and waiting for confirmation from the hotels.

I guess I will wait and see who I will get the answer back from. My normal concierge or the "assistant"

I made it to 60 nights early December and was never contacted by any concierge - though from the thread maybe I'm not missing out on too much..

I've actually had an experience that's the opposite of most. I called Globalist line to apply a SUA and they said they'll have to get back to me. I was fully expecting to call back in to check in. But a few days later, my concierge emailed me confirming the upgrade. Thought it was nice that they were able to hand off the issue and work together.

I just had that turnaround too, without me requesting expedition from my concierge.

Was this an award stay? IME MHC can confirm the upgrade on a paid stay if standard suites are available, but for award stays, the hotel must be contacted. Again, IME this comes back as confirmed the next day (it might depend on whether someone with authority is available in the time zone or day of the week).

However, for my latest experience, I called MHC and forwarded the call to whoever was available. That person was excellent: she called the hotel to confirm it immediately, reminded me that the regular room will still show in my account (because it's an award stay), and then willingly immediately sent me an email confirming the upgrade.

Lol. Mine is also SB.
To those who urges to call for urgent matters, I get it and I would. There was a time when we could just get it done on keyboard, instead.
Btw, there were many data points suggesting 4 week handling time for point transfers not too long ago. That’s why some of us wrote to MHC.

Does an upgrade request note made by My Hyatt Concierge on behalf of guest carry more weight than a note added by guest upon booking or by contacting hotel ?

I just used Hyatt's Twitter DM feature to contact the Hyatt Concierge service. I booked a room using points on my own via the web. Then I used Twitter to DM Hyatt Concierge and provided them with my Glob # and confirmation number. I asked them if they could confirm a suite upgrade award to my reservation. I timed the response......6 minutes and 20 seconds later they responded saying the suite is available but would need to call the hotel to confirm and asked me to reply. I responded to proceed. 10 minutes later I received the Twitter response confirming the suite upgrade with the property. They always have to call and confirm so that takes some time and depending on time of day your mileage may vary.

So in summary, delays from the MHC team has to have context. If I were a newbie Glob and sent in this request over email to MHC that wouldn't make any sense. The bad part is the MHC email team is not doing triage to the emails to respond quickly and redirect requests for the most optimal execution.

I think MHC is probably getting a bad reputation because nobody is being coached on how to best use it. That is on Hyatt to do!!!! Set expectations accordingly....

I use the Twitter team for almost everything

the Twitter team is awesome

I sent a question to MHC, and after no response after about 4 hours, sent the exact same question to Twitter. Twitter responded in under an hour perfectly. MHC responded about 2 days later with an answer that showed they did not fully read and/or comprehend the email. I will either call the globalist line or send a message to Twitter going forward. Really do not see any benefit to MHC

I thought the Concierge phone line was manned 24/7 but was surprised their (new?) hours are 7am to 10pm CST?

Hyatt is constantly improving the Concierge service - the reports on this thread are shocking. Way to go in the wrong direction...

Agreed.

Agreed. Even after speaking with the boss of my concierge he just went into defend the rep mode... the reality is they simply don't have enough concierges for personal service. Twitter responds usually in no more than 1 hr. If Twitter reps can respond that quickly, why bother with your personal concierge?
Just remove the personal benefit for now and let whoever is free respond. Pointless to say we have a personal concierge when we wait ~5 days for a response. It's truly pointless.

For me, most of the time I have to message a hyatt employee it's usually time sensitive. MHC takes way too long to respond to be ever useful for my purposes. Like others here have stated Twitter is simply the best avenue to get things done imo.