Premium Suite definition
Nov 3, 2018, 4:39 am
#31
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
It will be really interesting to hear when someone books one of the premium suites at PH Tokyo...
The fact that Hyatt reservations does not know the situation at each property is ridiculous - true to form, but nevertheless ridiculous.
Nov 3, 2018, 4:48 am
#32
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
I agree. It would also make sense to make this information available when you launch the program.
I wasted two hours of my time to bring you all this information. I miss the old Hyatt, that used to own up to and make up for its mistakes.
I wasted two hours of my time to bring you all this information. I miss the old Hyatt, that used to own up to and make up for its mistakes.
Nov 3, 2018, 5:08 am
#33
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I certainly imagine that the longer the stay and the further out the reservation, the more reluctant a property is going to be to allow a high-value suite to be tied up for just 9000 pts a night. Wonder if the Diplomat Suite at PH Tokyo would be available for upgrade at 9000 pts/night for a 7-night stay next October...
Nov 3, 2018, 9:58 am
#34
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Wrote to Grand Hyatt Tokyo reservation desk over a week ago. Never got a response.
Have called Hyatt global reservations for three nights straight. They told me they couldn't book a premium suite.
Finally contacted the GHT rooms manager directly. She told me that Grand Hyatt Tokyo was exempt from the premium suite upgrades, and she regretted that WoH was not able to communicate this, though she never seemed to regret not informing me when I reached out to the hotel itself well before any of that...
Anyway, it seems that premium suite awards will have an even bigger exemption list than the standard ones do.
Have called Hyatt global reservations for three nights straight. They told me they couldn't book a premium suite.
Finally contacted the GHT rooms manager directly. She told me that Grand Hyatt Tokyo was exempt from the premium suite upgrades, and she regretted that WoH was not able to communicate this, though she never seemed to regret not informing me when I reached out to the hotel itself well before any of that...
Anyway, it seems that premium suite awards will have an even bigger exemption list than the standard ones do.
Here is the list of exempt properties:
Specifically the following hotels are exempt:
- Park Hyatt Maldives Hadahaa
- Park Hyatt Sydney
- Andaz Tokyo Toranomon Hills
- Hyatt Regency Kyoto
- Hyatt Regency Wichita
- Hyatt Paris Madeleine
- Hyatt Herald Square New York
- Hyatt Key West Resort and Spa
- Hyatt City of Dreams Manila
- Hyatt Centric South Beach Miami
- Spirit Ridge at NK’MIP Resort
- Hyatt Rosemont
Our family has so far booked premium suites at 2 properties- each phone call took a long time- and several agents to complete- but they worth it. But Hyatt is not making this easy!
Nov 3, 2018, 11:03 am
#35
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
My experience in the last two days has been supreme. Timing of this couldn't be better as we are going to Tokyo and Seoul early next year. Confirmed 2 nights each at PH Tokyo and PH Seoul in diplomatic suites. Standard room/standard rate +9K points a night.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
Nov 3, 2018, 11:59 am
#36
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
My experience in the last two days has been supreme. Timing of this couldn't be better as we are going to Tokyo and Seoul early next year. Confirmed 2 nights each at PH Tokyo and PH Seoul in diplomatic suites. Standard room/standard rate +9K points a night.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
My son also was able to book the Diplomat Suite at Park Hyatt Tokyo. At 3K a night savings I agree this can’t last long. I booked Andaz Papagayo- not nearly as amazing a deal but still saved 3K total for the entire stay (over $400/night so I’m not complaining)
Nov 3, 2018, 9:14 pm
#38
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
They are misinformed
Here is the list of exempt properties:
Specifically the following hotels are exempt:
- Park Hyatt Maldives Hadahaa
- Park Hyatt Sydney
- Andaz Tokyo Toranomon Hills
- Hyatt Regency Kyoto
- Hyatt Regency Wichita
- Hyatt Paris Madeleine
- Hyatt Herald Square New York
- Hyatt Key West Resort and Spa
- Hyatt City of Dreams Manila
- Hyatt Centric South Beach Miami
- Spirit Ridge at NK’MIP Resort
- Hyatt Rosemont
Our family has so far booked premium suites at 2 properties- each phone call took a long time- and several agents to complete- but they worth it. But Hyatt is not making this easy!
Nov 4, 2018, 12:54 am
#39
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Those are the exempt properties Hyatt lists on the website- the terms then state:
Suite Upgrade Awards are not valid at any of the Suite Award Ineligible Properties or Hyatt Residence Club hotels or resorts. In addition, Suite Upgrade Awards for Premium Suites are not valid at Hyatt Ziva or Hyatt Zilara hotels and resorts or at any hotel and resort that does not have Premium Suites (even if such hotel or resort has Specialty, Premier, Presidential or Diplomatic Suite or similar suite categories)
Nov 4, 2018, 1:15 am
#40
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Those are the exempt properties Hyatt lists on the website- the terms then state:
Suite Upgrade Awards are not valid at any of the Suite Award Ineligible Properties or Hyatt Residence Club hotels or resorts. In addition, Suite Upgrade Awards for Premium Suites are not valid at Hyatt Ziva or Hyatt Zilara hotels and resorts or at any hotel and resort that does not have Premium Suites (even if such hotel or resort has Specialty, Premier, Presidential or Diplomatic Suite or similar suite categories)
Just because the properties on the list are specifically excluded does not mean that any other property cannot opt out either partially of completely. The key phase is:
A Room Upgrade Award for suite accommodations (“Suite Upgrade Award”) may not be redeemed at all Hyatt hotel or resort locations
Nov 4, 2018, 1:29 am
#41
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Oh, it gets better! Here is the newly revised response from "Japan Reservations":
The Grand Executive King is Grand Hyatt Tokyo standard suite upgrade. So apparently, hotels are free to make the premium suite selection exactly the same as the standard suites!!
As your message outlined, please be advised that we have our Grand Executive King for premium suite as well for new upgrade program.
Nov 4, 2018, 1:51 am
#42
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Suite Upgrade Awards may be valid for Standard Suites or Premium Suites as identified during the award-redemption process.
Nov 4, 2018, 8:32 am
#43
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
We will have to wait for clarification but that does not seem right.
Use 6000 points to upgrade to a Standard Suite or 9000 points to upgrade to a Standard Suite!
Nov 4, 2018, 11:03 am
#45
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615