Hyatt website room upgrades (selling room upgrades cheap?)
Sep 24, 2018, 6:32 pm
#1
Original Poster
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Hyatt website room upgrades (selling room upgrades cheap?)
was searching hyatt andaz 5th, 2 doubles was 300, terrace suite was 600..
booked the 2 doubles, and logged in after the fact, and saw terrace suite upgrade was $80 more per night... so i saved $660 on three nights??
any idea why they would go this route?
i even received the confirmation of the upgrade already>?
booked the 2 doubles, and logged in after the fact, and saw terrace suite upgrade was $80 more per night... so i saved $660 on three nights??
any idea why they would go this route?
i even received the confirmation of the upgrade already>?
Sep 24, 2018, 7:02 pm
#2
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,535
was searching hyatt andaz 5th, 2 doubles was 300, terrace suite was 600..
booked the 2 doubles, and logged in after the fact, and saw terrace suite upgrade was $80 more per night... so i saved $660 on three nights??
any idea why they would go this route?
i even received the confirmation of the upgrade already>?
booked the 2 doubles, and logged in after the fact, and saw terrace suite upgrade was $80 more per night... so i saved $660 on three nights??
any idea why they would go this route?
i even received the confirmation of the upgrade already>?
Sep 24, 2018, 7:10 pm
#3
Join Date: Aug 2007
Posts: 1,161
Sep 24, 2018, 7:39 pm
#4
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,535
Sep 24, 2018, 7:48 pm
#6
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,722
It's strange to offer them like this, though (that is, confirmable at rates far less than the spread at booking) if the upgrades are being offered even on non-prepaid bookings. If this becomes the norm, then every time I want to book a suite, I'll first look at the rates to book directly and then see what happens when I book the member rate on a base room.
Sounds like it's just as much a way of losing revenue as making revenue.
Sep 24, 2018, 8:07 pm
#8
Original Poster
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Yes mine was a non-prepaid booking. Just a regular WOH booking with the normal 48hr cancellation
Sep 24, 2018, 8:45 pm
#9
Join Date: Aug 2007
Posts: 1,161
Sep 24, 2018, 8:48 pm
#10
Join Date: Aug 2007
Posts: 1,161
Sep 24, 2018, 9:32 pm
#11
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,535
You never know if you've been preupgraded in advance with Hyatt's app, unlike other chains. And even then a Mariott or Hilton guest pre-upgraded would also be downgraded in the same scenario.
Sep 24, 2018, 10:58 pm
#12
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,667
Sep 25, 2018, 11:12 am
#13
Join Date: Oct 2009
Location: New York
Programs: AA Exp / Marriott Titanium / Hilton Gold / Hyatt Globalist / United Silver
Posts: 958
I wish Hyatt would stop selling suites altogether so that my upgrade could clear.
Sep 25, 2018, 6:19 pm
#14
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,967
I actually usually see it in the app, not the website. Don't see the issue, even as a Globalist. They sell suites. That's what they do, right?
Sep 28, 2018, 9:26 pm
#15
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,053
With airlines you can get an idea of the odds of getting an upgrade, based on the availability of fare classes. Then you can make a decision on upgrading in advance.
With hotels, there's no visibility of how many suites are available.
It's definitely a devaluation of Globalist. In November I'll have a set of DSUs expiring unused (I'll get more when I requalify next Wednesday). But now I'll probably start using them.
With hotels, there's no visibility of how many suites are available.
It's definitely a devaluation of Globalist. In November I'll have a set of DSUs expiring unused (I'll get more when I requalify next Wednesday). But now I'll probably start using them.