beastieb

After some back and forth with Chase through secure messaging I finally got the 10% back today. So if you were expecting the points and have not gotten them yet, my recommendation is to reach out to chase.

skywalkerLAX

Surprised that Chase has any sort of influence over this. Yes it's a promo for CC holders but redemptions have nothing to do with Chase and that's part of Hyatt's end.

I wonder what they did, contact their Hyatt Liaison to ask them for manual credit of the relevant points redemptions in that period?

beastieb

I had initially reached out to Chase and after getting the runaround from them for a bit it finally got escalated and they advised this was a chase promotion and I need to reach out to them. Then had a bit of back and forth with secure messaging on Chase's website and ultimately provided them with a copy of the email proving I registered for the promo and another email that said congrats you earned xxxx points I finally got the response below from Chase at which point the points were immediately in my account.

"Thank you for allowing us to get with our Hyatt partner to resolve this issue and for providing us all the information necessary.
We have verified that Hyatt has posted the points into your account effective immediately for your use. "

skywalkerLAX

Sounds like Chase but yeah, likely they had to contact their liaison to make this go away.