Extending expiration on free hyatt nights?
 

Is this still possible?

Last summer my wife and I both applied for the very last 2 free night Chase Hyatt card promotions before they changed it to 50K points or whatever. We intended to use the 4 nights at the Hyatt Zilara in Cancun or Jamaica this summer - however, my job ended and we had to move to another state for work so we haven't been able to use the nights yet - moving day is next Sunday.

Anyway, the 2 nights on my card expire Sept 19, my plan was to try to book the Zilara sometime for early Sept if possible before that date, but I just noticed that my wife's 2 nights expire Aug 11. She must have completed the min spend earlier than I did since we applied for the cards on the same date.

If she and I were to call reservations before Aug 11 to try to book the 4 free nights in early Sept, is there any chance they would still let her use her nights a month after the expiration date to line up with mine?

There is a good chance. Usually fine within one month if you actually book a stay before expiration.

https://www.flyertalk.com/forum/hyat...ree-night.html

So I called Hyatt and they said they can't extend it but to call Chase. Chase couldn't help us out either...

I also read you have to be gold or platinum for that to work???

20k for Cat 1-7 nights, 10k for Cat 1-4 nights. If at first you don't succeed, try a different method. Twitter, facebook, call.

I ended up using one at a local Hyatt just before expiration. If it was before the change to get credit for award stays, I would have definitely let it expire and try to follow up afterwards. But I figured that was too risky when I would at least get a night credit towards re-qualification.

There is no gold or platinum within the system.

I called Hyatt to extend a Chase certificate a couple of days ago. She informed me that it had expired the day before, but that she could replace it with 10,000 points. I was happy to get the points - more flexibility since my travels haven't put me where the better 1-4 hotels are. Don't know if they will do anything before expiration, though.

Is this the category 1-4 annual FN or the one from sign on bonus?

I have a Cat 1-4 anniversary award expiring later this month but it's letting me book a free night well into next year (past expiration). Is this normal? Is IT screwed up and the expiration is actually later than it shows? Thanks!

It will let you book it, but I'm pretty sure that they will actually pull points at the time because your cert will be expired.

Yes, their IT is lacking.

I called in just today for certificates that expired in mid-October 2018; they gave me 40k points for both certificates. I only have 9 stayed nights (so no earned status, just from the credit card). The CSA had to go get a supervisor, but the supervisor gave me the points no questions asked.

were these cat 1-4 certs or 1-7?

Cat 1-7; the two certs I got as a sign-up bonus for the credit card.

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Hi,

my chase card free night expires in 3 days. I could use it for a staycation this weekend but I'd rather get 10k points at this point... I have no status through stay. Will the points be awarded after expiration? I called for an extension but the agent said no-no. I had same issue last year and I did receive points. thanks

My free night expired yesterday. I called today and spoke with a very nice rep, but she stated the rule changed in Nov 2018 and they no longer can award points or date extension, and that is was a Chase decision, not Hyatts'. I had managed to get a 10K courtesy a year ago the last time my cert expired. so this year, I called about 3 weeks ago and the rep then said to wait until the cert expired and call back. I wish she had told me that the rule changed last year. None the less, today, after being told no extension and that they were aware I had got the 10K last year, they could do nothing for me. So, I asked to speak with a supervisor. I started off by telling the supe that even though I did not get what I had asked for that the rep I just spoke with was very kind and professional and represented Hyatt very well. After some quick conversation, she said she could not extend the date but as a last time, one time courtesy, and she was pleasantry firm in telling me this IS the last time, she did provide 10K courtesy points saying she could do that because I had spoke with someone a few weeks ago who advised me incorrectly to call back. Low and behold, 5 or 6 minute call and I got 10K so I am happy.

The rules always seem to change - and that goes for all loyalty programs, hotel or airline.

A few years ago, it was no problem at all to extend a certificate with Hyatt. That changed to a hard no, and now it sounds like it's changed at least twice since the last time I looked at it.

Weird that they would say the rule changed in November 2018 since DPs here show people getting points credit as recently as January 2019.

I think that they seem to let Globalists get away with it, but no one else.

Ahh...good to know. I doubt I will have an issue with it since with a family, staying at a HP and HH is actually preferable. But it is a good lesson for me personally to use ASAP rather than wait for the best possible redemption.

It's also unpublished so no guarantees. I wouldn't count on it, but it's definitely worth a shot if you don't have a chance to use it.

Still possible as of today
 

Called to ask about an expired Cat 1-4 Chase free night certificate and was told this isn't possible since it's a Chase certificate (and not their own certificate) but later asked for points courtesy, was transferred to the manager and they were happy to issue this one-time courtesy credit of 10,000 points.

It used to be their policy but is no longer, so the managers are nice to do this credit as a one-time point courtesy. It looks like it will work for most of 2019.

Are you globalist?

Data points suggest that they will usually do it for globalists but not for anyone else (maybe you will very rarely find someone to do it for you as a non-globalist)

I'm guessing that doing it for globalists is an unpublished policy, but it's hard to be sure. So, there is always a risk.

I have a Cat 1-4 expiring on Mon and don't think I can use it (kicking myself for paying cash at a Cat 4 in Jan). Is it better to just mattress run with it for 1 qualifying night at the local HP (Cat 3) or let it expire and count on the courtesy points afterward? I'm a Globalist lite if that might affect my chances of the courtesy.

They're not supposed to give points anymore. If you don't have a concierge, you're taking a risk by not using it, but unless you really need that one qualifying night, it's probably worth the gamble.

1500 promo points for the HP mattress run as well. So 1 elite night + 1,500 points versus a lottery ticket...

I emailed my concierge last week and she told me to email her back after the cert expired and she would see what she could do for me. Sounded very vague, but looks to be some hope at the end of the tunnel. I have a cert expiring Saturday, and I really would just rather be at home.

Still giving out 10K for 1-4 chase certs
 

called in tonight regarding my chase 1-4 free night that expired earlier in may. was put on hold for 10 minutes or so, rep came back and let me know she was able to get 10,000 points for me for the expired night. No mention of any new policy or it being a one time exception. Discoverer status with just 2 qualifying nights and 13K base points YTD.

Expiring 1-7 award
 

I was unsuccessful in converting my expired cat 1-4 award cert into points with Explorist hotline and Hyatt senior manager. They would not budge