Oct 19, 2019, 2:42 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: iwc

Current Participating Hyatt Privé Properties as of February 9th, 2021:

Alila

Alila Bangsar Kuala Lumpur
Alila Diwa Goa - $100 USD Credit
Diwa Club by Alila - $100 USD Credit
Alila Fort Bishangarh - $100 USD Credit
Alila Hinu Bay - $100 USD Credit
Alila Jabal Akhdar - $100 USD Credit
Alila Manggis - $75 USD Credit
Alila Marea Beach Resort Encinitas - $100 USD Credit
Alila Napa Valley - $100 USD Credit
Alila SCBD Jakarta
Alila Seminyak - $100 USD Credit
Alila Solo
Alila Ubud - $100 USD Credit
Alila Villas Uluwatu - $100 USD Credit
Alila Wuzhen - $100 USD Credit
Ventana Big Sur - $100 USD Credit

Andaz

Andaz 5th Avenue - $100 USD Credit
Andaz Amsterdam - $100 USD Credit
Andaz Bali - $100 USD Credit
Andaz Capital Gate, Abu Dhabi - $50 USD Credit
Andaz Costa Rica Resort at Peninsula Papagayo - $100 USD Credit
Andaz Delhi - $100 USD Credit
Andaz Dubai The Palm - $50 USD Credit
Andaz Gangnam Seoul - $100 USD Credit
Andaz London - $100 USD Credit
Andaz Maui at Wailea - $100 USD Credit
Andaz Mayakoba Resort Riviera Maya - $100 USD Credit
Andaz Munich Schwabinger Tor - $100 USD Credit
Andaz Napa - $50 USD Credit
Andaz Prague - $100 USD Credit
Andaz Ottawa - $75 USD Credit
Andaz San Diego - $75 USD Credit
Andaz Savannah - $100 USD Credit
Andaz Scottsdale - $100 USD Credit
Andaz Shenzhen Bay - $50 USD Credit
Andaz Singapore - $100 USD Credit
Andaz Tokyo Toranomon Hills - $100 USD Credit
Andaz Vienna Am Belvedere - $75 USD Credit
Andaz West Hollywood - $100 USD Credit
Andaz Xiamen - $75 USD Credit
Andaz Xintiandi, Shanghai - $50 USD Credit

Destination Hotels

Carolina Inn - $100 USD Credit
Hana-Maui Resort - $50 USD Credit
Motif Seattle - $100 USD Credit
Resort at Squaw Creek - $100 USD Credit
The Lodge at Spruce Peak - $100 USD Credit
The Seabird - $100 USD Credit
The Shay - $50 USD Credit
Wild Dunes Resort - $100 USD Credit
7Pines Resort Ibiza - $100 USD Credit

Destination Residences

The Lodge at Kukui’ula - $100 USD Credit
Vail Residences at Cascade Village - $100 USD Credit
Wailea Beach Villas - $100 USD Gift Card

Grand Hyatt

Grand Hyatt Al Khobar Hotel & Residences - $100 USD Credit
Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl - $100 USD Credit
Grand Hyatt Al Khobar Hotel & Residences - $
Grand Hyatt Amman - $50 USD Credit
Grand Hyatt Athens - $100 USD Credit
Grand Hyatt Atlanta in Buckhead - $100 USD Credit
Grand Hyatt Baha Mar -$100 USD Credit
Grand Hyatt Bali - $100 USD Credit
Grand Hyatt Beijing - $100 USD Credit
Grand Hyatt Berlin - $100 USD Credit
Grand Hyatt Bogota - $50 USD Credit
Grand Hyatt Changsha - $100 USD Credit
Grand Hyatt Chengdu - $50 USD Credit
Grand Hyatt Denver - $100 USD Credit
Grand Hyatt Doha Hotel & Villas - $100 USD Credit
Grand Hyatt Dubai - $100 USD Credit
Grand Hyatt Erawan Bangkok - $100 USD Credit
Grand Hyatt Goa - $100 USD Credit
Grand Hyatt Hong Kong - $100 USD Credit
Grand Hyatt Jakarta - $100 USD Credit
Grand Hyatt Kauai Resort and Spa - $100 USD Credit
Grand Hyatt Kochi Bolgatty - $50 USD Credit
Grand Hyatt Kuala Lumpur - $50 USD Credit
Grand Hyatt Macau - $50 USD Credit
Grand Hyatt Melbourne - $100 USD Credit
Grand Hyatt Mumbai - $50 USD Credit
Grand Hyatt Muscat - $100 USD Credit
Grand Hyatt Nashville - $100 USD Credit
Grand Hyatt Playa del Carmen - $100 USD Credit
Grand Hyatt Rio de Janeiro - $100 USD Credit
Grand Hyatt San Antonio - $50 USD Credit
Grand Hyatt San Francisco - $50 USD Credit
Grand Hyatt Sao Paulo - $100 USD Credit
Grand Hyatt Seattle -$100 USD Credit
Grand Hyatt Seoul - $100 USD Credit
Grand Hyatt Shanghai - $100 USD Credit
Grand Hyatt Singapore - $100 USD Credit
Grand Hyatt Taipei - $100 USD Credit
Grand Hyatt Tampa Bay - $100 USD Credit
Grand Hyatt Tokyo - $100 USD Credit
Grand Hyatt Vail - $100 USD Credit
Grand Hyatt Washington - $100 USD Credit
Manchester Grand Hyatt San Diego - $100 USD Credit

Hyatt Centric

Hyatt Centric 39th & 5th New York - $25 USD Credit
Hyatt Centric Atlanta Buckhead
Hyatt Centric Brickell Miami - $50 USD Credit for Rooms & $100 USD Credit for Suites
Hyatt Centric Cambridge - $25 USD Credit
Hyatt Centric Candolim Goa
Hyatt Centric Center City Philadelphia
Hyatt Centric Charlotte/Southpark
Hyatt Centric French Quarter New Orleans
Hyatt Centric Ginza Tokyo
Hyatt Centric Gran Via Madrid - $100 USD Credit
Hyatt Centric Guatemala City
Hyatt Centric Key West Resort & Spa - $25 USD Credit
Hyatt Centric Las Condes Santiago - $50 USD Credit
Hyatt Centric Las Olas Fort Lauderdale - $25 USD Credit
Hyatt Centric La Rosiere - $100 USD Credit
Hyatt Centric Levent Istanbul - $25 USD Credit
Hyatt Centric Melbourne - $50 USD Credit
Hyatt Centric Memphis - $25 USD Credit
Hyatt Centric Montevideo - $50 USD Credit
Hyatt Centric Murano Venice - $25 USD Credit
Hyatt Centric Nashville - $50 USD Credit
Hyatt Centric San Isidro Lima - $50 USD Credit
Hyatt Centric South Beach - $100 USD Credit
Hyatt Centric Times Square New York - $50 USD Credit
Hyatt Centric Victoria Harbour Hong Kong - $25 USD Credit
Hyatt Centric Waikiki Beach - $25 USD Credit
Hyatt Centric Wall Street - $100 USD Credit

Hyatt Regency

Hyatt Regency Addis Ababa - $100 USD Credit
Hyatt Regency Ahmedabad - $50 USD Credit
Hyatt Regency Aqaba Ayla - $100 USD Credit
Hyatt Regency Aruba Resort, Spa & Casino - $100 USD Credit
Hyatt Regency Austin - $50 USD Credit
Hyatt Regency Bangkok Sukhumvit - $75 USD Credit
Hyatt Regency Barcelona Tower - $100 USD Credit
Hyatt Regency Boston - $75 USD Credit
Hyatt Regency Brisbane - $50 USD Credit
Hyatt Regency Calgary - $50 USD Credit
Hyatt Regency Cartagena - $100 USD Credit
Hyatt Regency Casablanca - $100 USD Credit
Hyatt Regency Chantilly - $75 USD Credit
Hyatt Regency Chennai - $50 USD Credit
Hyatt Regency Chesapeake Bay - $100 USD Credit
Hyatt Regency Clearwater Beach -$100 USD Credit
Hyatt Regency Coconut Point - $100 USD Credit
Hyatt Regency Cologne - $100 USD Credit
Hyatt Regency Coral Gables - $50 USD Credit
Hyatt Regency Danang - $100 USD Credit
Hyatt Regency Dar es Salaam, the Kilimanjaro - $100 USD
Hyatt Regency Dubai Creek Heights - $50 USD Credit
Hyatt Regency Dusseldorf - $100 USD Credit
Hyatt Regency Grand Reserve Puerto Rico - $100 USD Credit
Hyatt Regency Guam - $100 USD Credit
Hyatt Regency Hakone Resort and Spa - $100 USD Credit
Hyatt Regency Hill Country - $100 USD Credit
Hyatt Regency Hong Kong Sha Tin - $50 USD Credit
Hyatt Regency Hong Kong - TST - $100 USD Credit
Hyatt Regency Hesperia Madrid - $100 USD Credit
Hyatt Regency Hua hin - $50 USD Credit
Hyatt Regency Huntington Beach - $100 USD Credit
Hyatt Regency Indian Wells Resort & Spa - $100 USD Credit
Hyatt Regency Istanbul Ataköy - $100 USD Credit
Hyatt Regency Johannesburg - $50 USD Credit
Hyatt Regency Kathmandu - $50 USD Credit
Hyatt Regency Kiev - $50 USD Credit
Hyatt Regency Koh Samui - $100 USD Credit
Hyatt Regency Kyoto - $100 USD Credit
Hyatt Regency Lake Tahoe Resort, Spa & Casino - $100 USD Credit
Hyatt Regency Lake Washington at Seattle’s Southport - $50 USD Credit
Hyatt Regency London - The Churchill - $100 USD Credit
Hyatt Regency Lost Pines - $100 USD Credit
Hyatt Regency Mainz - $50 USD Credit
Jabal Omar Hyatt Regency Makkah - $50 USD Credit
Hyatt Regency Malta - $50 USD Credit
Hyatt Regency Maui - $100 USD Credit
Hyatt Regency Mexico City - $100 USD Credit
Hyatt Regency Mission Bay - $100 USD Credit
Hyatt Regency Monterey Hotel and Spa - $50 USD Credit
Hyatt Regency Moscow Petrovsky Park - $50 USD Credit
Hyatt Regency Newport Beach - $50 USD Credit
Hyatt Regency Nice Palais De la Mediterranee - $100 USD Credit
Hyatt Regency Phnom Penh - $100 USD Credit
Hyatt Regency Phuket Resort - $100 USD Credit
Hyatt Regency Riyadh Olaya - $100 USD Credit
Hyatt Regency Saipan - $100 USD Credit
Hyatt Regency San Antonio Riverwalk - $100 USD Credit
Hyatt Regency San Francisco - $100 USD Credit
Hyatt Regency Sarasota - $100 USD Credit
Hyatt Regency Savannah - $100 USD Credit
Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch - $100 USD Credit
Hyatt Regency Seragaki Island, Okinawa - $100 USD Credit
Hyatt Regency Sochi - $50 USD Credit
Hyatt Regency Sofia - $50 USD Credit
Hyatt Regency Sonoma Wine Country - $100 USD Credit
Hyatt Regency Taghazout - $75 USD Credit
Hyatt Regency Tamaya Resort and Spa - $100 USD Credit
Hyatt Regency Thessaloniki - $50 USD Credit
Hyatt Regency Tokyo - $100 USD Credit
Hyatt Regency Tysons Corner Center - $75 USD Credit
Hyatt Regency Waikiki - $100 USD Credit
Hyatt Regency Washington on Capitol Hill - $50 USD Credit
Hyatt Regency Westlake - $50 USD Credit
Hyatt Regency Zurich Airport The Circle - $50 USD Credit

Hyatt Zilara

Hyatt Zilara Cap Cana - $50 USD Credit

Hyatt Ziva

Hyatt Ziva Cancun - $50 USD Credit
Hyatt Ziva Riviera Cancun - $50 USD Credit
Hyatt Ziva Cap Cana - $50 USD Credit

JdV by Hyatt

50 Bowery - $75 USD Credit
Bei Zhalong Hotel - $50 USD Credit
El Capitan Hotel - $50 USD Credit
Hotel Revival - $75 USD Credit
The Tribune - $50 USD Credit

Mirival

Miraval Austin - $100 USD Credit
Miraval Berkshires - $100 USD Credit
Miraval Arizona - $100 USD Credit

Park Hyatt

Arat Park Hyatt Moscow - $100 USD Credit
Park Hyatt (Canberra) - Hyatt Hotel Canberra - $30 USD Credit
Park Hyatt Abu Dhabi Hotel and Villas - $100 USD Credit
Park Hyatt Auckland - $100 USD Credit
Park Hyatt Aviara, Golf Club & Spa - $100 USD Credit
Park Hyatt Bangkok - $100 USD Credit
Park Hyatt Beaver Creek Resort - $100 USD Credit
Park Hyatt Beijing - $100 USD Credit
Park Hyatt Buenos Aires - Palacio Duhau - $100 USD Credit
Park Hyatt Busan - $100 USD Credit
Park Hyatt Changbaishan - $100 USD Credit
Park Hyatt Chennai - $100 USD Credit
Park Hyatt Chicago - $100 USD Credit
Park Hyatt Doha - $100 USD Credit
Park Hyatt Dubai - $100 USD Credit
Park Hyatt Guangzhou - $100 USD Credit
Park Hyatt Hamburg - $100 USD Credit
Park Hyatt Hangzhou - $100 USD Credit
Park Hyatt Hyderabad - $100 USD Credit
Park Hyatt Istanbul - Macka Palas - $100 USD Credit
Park Hyatt Jeddah - $100 USD Credit
Park Hyatt Kyoto - $100 USD Credit
Park Hyatt Maldives Hadahaa - $100 USD Credit
Park Hyatt Mallorca - $100 USD Credit
Park Hyatt Melbourne - $100 USD Credit
Park Hyatt Mendoza - $100 USD Credit
Park Hyatt Milano - $100 USD Credit
Park Hyatt New York - $100 USD Credit
Park Hyatt Ningbo - $100 USD Credit
Park Hyatt Niseko, Hanazono - $100 USD Credit
Park Hyatt Paris - Vendome - $100 USD Credit
Park Hyatt Saigon - $100 USD Credit
Park Hyatt Sanya Sunny Bay - $100 USD Credit
Park Hyatt Seoul - $100 USD Credit
Park Hyatt Shanghai - $100 USD Credit
Park Hyatt Shenzhen - $100 USD Credit
Park Hyatt Siem Reap - $100 USD Credit
Park Hyatt St. Kitts - $100 USD Credit
Park Hyatt Suzhou - $50 USD Credit
Park Hyatt Sydney - $100 USD Credit
Park Hyatt Tokyo - $100 USD Credit
Park Hyatt Toronto - $100 USD Credit
Park Hyatt Vienna - $100 USD Credit
Park Hyatt Washington DC - $100 USD Credit
Park Hyatt Zanzibar - $100 USD Credit
Park Hyatt Zurich - $100 USD Credit

Unbound Collection

Carmel Valley Ranch - $100 USD Credit
Chicago Athletic Association - $100 USD Credit
Commune by The Great Wall - $100 USD Credit
Great Scotland Yard - $100 USD Credit
Holston House Nashville - $100 USD Credit
Hôtel du Louvre - $100 USD Credit
Hôtel du Palais Biarritz - $100 USD Credit
Hotel Figueroa - Experience Credit
Hotel Kansas City - $50 USD Credit
Hotel Martinez - $100 USD Credit
Hôtel Reisen - $50 USD Credit
Hotel Sofia Barcelona - $100 USD Credit
IL Tornabuoni Hotel - $100 USD Credit
Jinmao Hotel Lijiang - $100 USD Credit
Langbo Chengdu - $100 USD Credit
Mar Monte Hotel - $100 USD Credit
Royal Palms Resort and Spa - $100 USD Credit
The Bellevue Hotel - $100 USD Credit
The Confidante Miami Beach - $100 USD Credit
The Driskill - $100 USD Credit
The Eliza Jane - $50 USD Credit
The Last Hotel - $100 USD Credit
The Wellem - $50 USD Credit
UB Budapest Parisi Udvar - $100 USD Credit

Thompson Hotels
Gild Hall, a Thompson Hotel - $50 USD Credit
The Beekman, a Thompson Hotel - $100 USD Credit
The Cape, a Thompson Hotel - $100 USD Credit
Thompson Atlanta Buckhead - $100 USD Credit
Thompson Austin - $100 USD Credit
Thompson Central Park - $100 USD Credit
Thompson Chicago - $75 USD Credit
Thompson Dallas - $100 USD Credit
Thompson Denver - $75 USD Credit
Thompson Hollywood - $100 USD Credit
Thompson Nashville - $100 USD Credit
Thompson Playa Del Carmen Beach House -$100 USD Credit
Thompson Playa Del Carmen Main House - $100 USD Credit
Thompson San Antonio - $100 USD Credit
Thompson Savannah - $100 USD Credit
Thompson Seattle - $100 USD Credit
Thompson Toronto - $100 USD Credit
Thompson Washington D.C - The Yards - $100 USD Credit
Thompson Zihuatanejo, a Beach Resort - $100 USD Credit

Hyatt Prive RE-launch - All Prive POSTS HERE PLEASE

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Jan 22, 2021, 7:04 am

#1006

Beckles

Original Member and FlyerTalk Evangelist

Join Date: May 1998

Location: Kansas City, MO, USA

Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC

Posts: 16,579

I've only used Prive (through Brandon) once, and the treatment at the hotel was ridiculously good, better than any other stay as a Hyatt Diamond, Hilton Diamond, IC Ambassador, or AMEX FHR guest at any other hotel I've stayed at.

As nice as 3rd free night is, I'm all for saving money, that's not why I will continue to use Prive. I want Prive to deliver that top notch experience I got on my last stay, and I'm more than happy to pay the Member Rate without an additional discount to get it. Hotels are already discounted in this environment, the Member Rates aren't at 2019 levels at most hotels. I simply don't see how it's sustainable to offer a big discount and deliver that extra level of service that Prive is supposed to deliver. It's hard to imagine the customer who is overly worried about getting a discount plus getting extra levels of service is the customer Hyatt is trying to attract with Prive.

Single_Flyer likes this.

Jan 22, 2021, 7:04 am

#1007

demue

Join Date: May 2004

Location: SIN (LEJ once a year)

Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist

Posts: 7,739

Quote:

Originally Posted by bcosinteno

I can’t speak for Privé, but I know several programs are aware of HoteLux and are pulling the plug on it as it violates program agreements.

I will also add that Hyatt has identified several agencies, particularly in Asia, that we’re selling or giving out information for clients to book Privé directly and they have been removed from the program.

Fair enough, as I said, I do value a good agent (like yourself and some select others). For research though I wouldn't mind to be able to view the rates and associated rate rules on my own before reaching out for a booking.

In general, as a mere Discoverist, I do value Prive rates under certain circumstances as they give me a number of benefits that otherwise would cost me significantly more. YMMV.

Last edited by demue; Jan 22, 2021 at 7:15 am

Jan 22, 2021, 7:27 am

#1008

PrancingPonyGoldMember

Join Date: May 2017

Posts: 120

The incremental or replacement benefit for Globalist would be a great idea and separate from the program - Even if it's as simple a drink tickets since you're already entitled to breakfast - or room service breakfast added more consistently as a choice.

Also anything that makes it more certain that you're getting "at least as good a deal" as booking through other channels would help. The Prive rate doesn't need to be the lowest, but you want to make sure it isn't "pay an extra $100 a night for the $100 credit" like certain similar programs. Since the whole point is to book through a travel advisor, being confident that you're getting a fair rate through that without checking all the other rates yourself makes it a more useful service.

Cat88L3 and coleslaw like this.

Jan 22, 2021, 7:31 am

#1009

coleslaw

Join Date: Sep 2020

Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond

Posts: 3,947

Quote:

Originally Posted by Beckles

The thing is, the Prive experience is so dependent on individual properties to deliver that type of experience you’re referring to. It certainly helps to have a good agent (and clearly Brandon invests a lot of time and effort on here and so I’d imagine also puts a lot of effort into customer service), but you can still have a very mixed experience.

I’d suggest managing your expectations and be prepared to come away from some Prive stays with a “that was Ok” or “that was pretty good” (rather than “that was top notch”), even with the best of agents.

Having those extra incentives (like 3rd night free) certainly helps me come away with a “that was a great experience and great value” vibe.

Last edited by coleslaw; Jan 22, 2021 at 7:36 am

Jan 22, 2021, 7:45 am

#1010

coleslaw

Join Date: Sep 2020

Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond

Posts: 3,947

One other thing to add to the list - complimentary COVID testing (where it's being offered at the property). I think some of the Ziva/Zillaras are already doing this for stays over X nights?

Jan 22, 2021, 7:49 am

#1011

bcosinteno

Join Date: Nov 2016

Location: Austin, TX

Programs: Delta DM, HHonors Diamond, Marriott Rewards Platinum Elite, Hyatt Globalist

Posts: 1,046

Quote:

Originally Posted by coleslaw

One other thing to add to the list - complimentary COVID testing (where it's being offered at the property). I think some of the Ziva/Zillaras are already doing this for stays over X nights?

This is one of the big talking points in next week's call, and it sounds like Hyatt is working on rolling this out to more properties. I'll keep you all updated.

Single_Flyer and coleslaw like this.

Jan 22, 2021, 8:25 am

#1012

Beckles

Original Member and FlyerTalk Evangelist

Join Date: May 1998

Location: Kansas City, MO, USA

Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC

Posts: 16,579

Quote:

Originally Posted by coleslaw

And my point was if Brandon is talking to the Hyatt CEO he shouldn't be saying 'you need to focus on dollar value (e.g., free nights), because some properties don't deliver great experiences.', but rather 'The properties should focus on delivering a great guest experience, how can we assure hotels are doing that.'

I know that not every property will be as good, but the focus should be on trying to make those properties deliver better, not on offering a discount to make up for not delivering the top notch service.

I've never been hugely impressed on any of my FHR stays of a hotel delivering much more than promised, but one thing FHR does that I think is a good process is the hotel is supposed to give you a prepaid survey at the beginning of the stay (I say supposed, because on occasion I have not received it) that you can fill out after the stay. I think it's a good message to both the customer, that FHR wants to hear your experience, and the hotel knows that you're being asked this.

On my lone Hyatt Prive stay (so far) I did receive a typical survey about my hotel experience, does Prive do their own surveying?

bcosinteno likes this.

Jan 22, 2021, 8:28 am

#1013

bcosinteno

Join Date: Nov 2016

Location: Austin, TX

Programs: Delta DM, HHonors Diamond, Marriott Rewards Platinum Elite, Hyatt Globalist

Posts: 1,046

Quote:

Originally Posted by Beckles

Prive does not do their own surveying, but that is a fantastic idea. The hotel did actually send us a copy of the survey you did following your stay. So glad everything went so well.

I think one of the biggest things that makes a difference with Privé is the agent being proactive, reaching out to a hotel numerous times before a client's arrival (not only to confirm the room upgrade but to remind the hotel before check-in, etc.). The whole premise behind the Privé program is relationships, not just having relationships with clients but the agent also having relationships with hotels. That's what we strive for.

bbbb, clearedforlanding and Single_Flyer like this.

Jan 22, 2021, 8:33 am

#1014

coleslaw

Join Date: Sep 2020

Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond

Posts: 3,947

Quote:

Originally Posted by Beckles

Yes, but I think that's already the aim (i.e. every property participating in Prive should already be delivering a great guest experience). "Great guest experience" is super subjective and dependent on so many different factors that can easily go "wrong" or fail to deliver. Things like 3rd Night Free or other guaranteed - and predictable - benefits are knowns and, to me at least, make for a more consistently positive experience.

I would be much more incentivized to stay at a property (/use a rate) where I am certain of the benefits I'll be getting (and the price I'll be paying for them) vs. relying on a property to provide a great experience (particularly since my view of "great" might be substantially different from another persons - or the property's - view of "great").

I would also think that marketing a program with tangible new things/benefits would also be easier to do vs. selling it on the basis of "we're going to do what we were originally supposed to be doing but now we're really actually going to do it. For reals this time."

Last edited by coleslaw; Jan 22, 2021 at 8:39 am

Jan 22, 2021, 9:27 am

#1015

Aventine

FlyerTalk Evangelist

Join Date: Mar 2013

Location: Parts Unknown

Posts: 10,053

Quote:

Originally Posted by bcosinteno

Thank you for all of those suggestions. Love the idea of enhancing benefits for globalists on Prive bookings. I'll be sure to bring that up.

It would be nice if Prive bookings could have room service breakfast like FSPP allows. Something safer during the pandemic and something I would use Prive for (even as a Globalist).

TravisMT81, River in Sight, Peatisback and 3 others like this.

Jan 22, 2021, 10:12 am

#1016

Zelucifer

Join Date: Jun 2015

Posts: 343

Quote:

Originally Posted by coleslaw

I would also think that marketing a program with tangible new things/benefits would also be easier to do vs. selling it on the basis of "we're going to do what we were originally supposed to be doing but now we're really actually going to do it. For reals this time."

That tends to be much less true with Luxury focused demographics. Word of mouth is much more effective within this niche. Because of that, the soft product is in many ways more important than the hard product.

Jan 22, 2021, 10:49 am

#1017

coleslaw

Join Date: Sep 2020

Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond

Posts: 3,947

Quote:

Originally Posted by Zelucifer

Totally agree that word of mouth is super important. But my point is that when it comes to enhancing/expanding the Prive program in a meaningful way, you can't just rely on word of mouth.

Most properties aren't going to treat Prive guests any differently on a "day to day" basis. Yes, they'll acknowledge it at check in, you'll get your welcome amenity, etc. but from that point onward you'll just be the same as a regular guest when it comes to most of the "soft product" experiences. E.g. when you go to breakfast, you're not going to get faster service or a more attentive server, housekeeping aren't going to make your room extra clean, you won't get extra fancy toiletries solely based on being a Prive guest, etc. etc.

For those "soft product" experiences you can certainly improve them - and it would be to the benefit of the hotel/guests in general - but it wouldn't be specifically targeting/improving the Prive program in the same way that Prive specific benefits would. Without those Prive specific benefits you'd be just as well off booking the property yourself directly or using your Chase/AmEx points to book and it lessens the value of the Prive agent.

Jan 22, 2021, 11:46 am

#1018

HaleiwaFlyer

formerly wchinchen

Join Date: Sep 2013

Location: Honolulu

Programs: AA CK, UA 1K, Hyatt Globalist

Posts: 1,298

Quote:

Originally Posted by bcosinteno

In your view point, what is the difference between the soft services of Prive versus a Globalist asking their ambassadors for assistance at a property? Is Prive suppose to surpass the soft products and services of that a Globalist should receive? Is Prive building relationships that exceed what the Globalist ambassadors can offer?

I'm asking from the viewpoint of a new Hyatt member.

Jan 22, 2021, 3:42 pm

#1019

bcosinteno

Join Date: Nov 2016

Location: Austin, TX

Programs: Delta DM, HHonors Diamond, Marriott Rewards Platinum Elite, Hyatt Globalist

Posts: 1,046

A couple new offers:

Thompson Zihuatanejo - 3rd night free (combinable with Privé benefits) through October 30th, 2021
Ararat Park Hyatt Moscow - 4th night free (combinable with Privé benefits) through September 30th, 2021

We've also negotiated complimentary parking for our clients at The Confidante, Royal Palms, Mar Monte and we're finalizing the benefit with a few others.

Jan 22, 2021, 6:08 pm

#1020

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,869

Quote:

Originally Posted by bcosinteno

We've also negotiated complimentary parking for our clients at The Confidante, Royal Palms, Mar Monte and we're finalizing the benefit with a few others.

Really hoping for Manchester Grand Hyatt, Hyatt Regency Mission Bay, and HR/GH San Francisco.

I feel like Manchester Grand, Mar Monte, and the Confidante are all Cat 4 properties (for now Mar Monte is going up to Cat 5 in March so book now if you’re using a certificate) so they’ve been accustomed for awhile to providing complimentary parking for Globalists on Award stays. So they’re more open to giving a Yes to Complimentary parking on multi-night Prive’ stays.