Additional Fee for using 6000 point suite upgrade?
Feb 12, 2018, 10:56 am
#1
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Join Date: Sep 2005
Location: Denver
Posts: 509
Additional Fee for using 6000 point suite upgrade?
Hi All,
Just completed 7 nights at the Andaz Mayakoba. I booked a standard rate and then used 6K points per night to upgrade to a suite.
Upon checkout, I was billed the equivalent of ~$35 per night, in addition to the points, for the upgrade. There is a line item each night that just says "World of Hyatt Suite Award" and a charge of 773 MXP. I wasn't aware that there was an additional fee for using a points upgrade, but we were running late and there was a bit of language barrier, so I wasn't able to investigate further when checking out.
Can anyone confirm that it's normal to have an additional fee associated with the 6K suite upgrade awards? Many thanks.
C
Just completed 7 nights at the Andaz Mayakoba. I booked a standard rate and then used 6K points per night to upgrade to a suite.
Upon checkout, I was billed the equivalent of ~$35 per night, in addition to the points, for the upgrade. There is a line item each night that just says "World of Hyatt Suite Award" and a charge of 773 MXP. I wasn't aware that there was an additional fee for using a points upgrade, but we were running late and there was a bit of language barrier, so I wasn't able to investigate further when checking out.
Can anyone confirm that it's normal to have an additional fee associated with the 6K suite upgrade awards? Many thanks.
C
Feb 12, 2018, 1:11 pm
#3
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I'd call the hotel for starters.
Feb 12, 2018, 1:32 pm
#6
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Feb 12, 2018, 1:33 pm
#7
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That's interesting; I've seen something similar on my hotel folio for a comped stay in a Vegas hotel. There was a nightly charge. I asked about it and they explained that that was the amount that the hotel charges the casino marketing department. I guess those charges are in the full summary, but are supposed to be filtered out of the copy that they give you. (I wasn't actually charged that amount -- it was just showing up on the itemized folio).
One thing I'd do is add up the numbers on the folio. Are you actually being charged that amount, or is it just a line item that doesn't change your total?
One thing I'd do is add up the numbers on the folio. Are you actually being charged that amount, or is it just a line item that doesn't change your total?
Feb 12, 2018, 3:40 pm
#8
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Originally Posted by MarkOK
I wonder about this rate too -- it has to exist. 1/2 cent per point seems a bit cheap, but I suppose it could be reasonable. And perhaps for any pt redemption including free nights? If so, that means when I stay at HR Tulsa, a cat 1, on a 5000 pts/night stay, they would only get $25 while I get free parking, free breakfast, access to a lounge, etc.
Last edited by MarkOK; Apr 24, 2018 at 7:57 am
Feb 12, 2018, 3:53 pm
#9
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I wonder about this rate too -- it has to exist. 1/2 cent per point seems a bit cheap, but I suppose it could be reasonable. And perhaps for any pt redemption including free nights? If so, that means when I stay at HR Tulsa, a cat 1, on a 5000 pts/night stay, they would only get $25 while I get free parking, free breakfast, access to a lounge, etc.
Feb 12, 2018, 8:20 pm
#10
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Yeah, the properties take a hit on the base level suites regardless, since they're the ones that go for (free) TSU redemptions.
Feb 14, 2018, 11:51 am
#11
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There could be a few places where you pay a local tax based on the type of room that was occupied or some per person tax/fee.
Apr 23, 2018, 5:45 pm
#12
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Join Date: Sep 2005
Location: Denver
Posts: 509
OP here. Just an update.
I tried the twitter team, who passed me off to corporate accounting. They sent one email asking me for more info (that I had already given them), and then went silent. I've sent 5-10 emails over the past 2 months to the accounting department asking for an update or reply, and every single one has gone unanswered. It's been a really pathetic showing on their part, and honestly, surprising. At this point, I'm not even sure it's worth pursuing anymore.
Pretty disappointed with Hyatt. Too bad, as I've had only positive experiences over the past 10 years.
I tried the twitter team, who passed me off to corporate accounting. They sent one email asking me for more info (that I had already given them), and then went silent. I've sent 5-10 emails over the past 2 months to the accounting department asking for an update or reply, and every single one has gone unanswered. It's been a really pathetic showing on their part, and honestly, surprising. At this point, I'm not even sure it's worth pursuing anymore.
Pretty disappointed with Hyatt. Too bad, as I've had only positive experiences over the past 10 years.
Apr 23, 2018, 7:11 pm
#13
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I tried the twitter team, who passed me off to corporate accounting. They sent one email asking me for more info (that I had already given them), and then went silent. I've sent 5-10 emails over the past 2 months to the accounting department asking for an update or reply, and every single one has gone unanswered. It's been a really pathetic showing on their part, and honestly, surprising. At this point, I'm not even sure it's worth pursuing anymore.
Apr 24, 2018, 7:08 am
#14
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I'd call Hyatt. The Hyatt agent can call the property in Mexico. (Or you could call directly for a penny a minute using Google Voice.)
Apr 25, 2018, 12:23 am
#15
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Either this is a resort fee or the hotel mistakenly billed you the Hyatt reimbursement amount (happened to me recently at GH Shenyang and also HR Tokyo this month).