Chase Hyatt promo Spend $300/get $30 back
Mar 3, 2018, 1:06 pm
#49
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
I went a local Fry's grocery store yesterday and did the typical $505.95 purchase on Hyatt since my drugstore purchase never showed up. Will see if this one posts.
I needed the GC's anyways so I could pay rent so I don't look at this as a loss even if it doesn't post. Pisses me off a bit though.
I needed the GC's anyways so I could pay rent so I don't look at this as a loss even if it doesn't post. Pisses me off a bit though.
Mar 5, 2018, 10:56 am
#52
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Spent a bit over $300 "naturally," which is to say across three drugstores and two supermarkets. Nothing posted yet. Had to call Chase Hyatt about something else, so asked about this at the end. The CSR took some time to look up the specific promotion. Said that their materials say credit will post on first statement close after promotion end.
I understand that that contravenes what folks are reporting here (works for groceries, not for pharmacies; and posts soon after spend, at least for groceries). However, until that date arrives and nothing posts, I don't see how I (we) can escalate successfully. Will wait and push the issue then ... Just calling number on back of Chase Hyatt Visa and eventually pressing 0 at least got me to someone willing to acknowledge program.
I understand that that contravenes what folks are reporting here (works for groceries, not for pharmacies; and posts soon after spend, at least for groceries). However, until that date arrives and nothing posts, I don't see how I (we) can escalate successfully. Will wait and push the issue then ... Just calling number on back of Chase Hyatt Visa and eventually pressing 0 at least got me to someone willing to acknowledge program.
Mar 11, 2018, 11:32 am
#54
Join Date: May 2014
Posts: 49
Apr 26, 2018, 12:03 pm
#55
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
I registered (was targeted) and did my spend, but haven't received my statement credit. It's been a few months.
Do I contact Chase for them to issue the statement credit?
Do I contact Chase for them to issue the statement credit?
Apr 26, 2018, 12:32 pm
#56
Join Date: Aug 2017
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 37
My credit never showed up. I called in early March to complain, the issue was "escalated" and I got a letter in the mail confirming it would be resolved in 4-6 weeks which seemed silly at the time, but whatever. Just looked and it's still not there.
I called Chase again just now and a supervisor told me the issue would be "escalated" and to expect a call in 3-7 business days. My renewal is due and I asked for some kind of discount for this awful experience, but was told "we don't do that."
Unfortunately, I don't want to drop this card or I would have canceled it today.
I called Chase again just now and a supervisor told me the issue would be "escalated" and to expect a call in 3-7 business days. My renewal is due and I asked for some kind of discount for this awful experience, but was told "we don't do that."
Unfortunately, I don't want to drop this card or I would have canceled it today.
Apr 26, 2018, 1:32 pm
#57
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,316
yes, and then they will say another 6-8 weeks. When I complained about that (more than once) the last response said they raised the issue with visa and won’t respond to any more secure messages in the subject.
Last edited by beachfan; Apr 27, 2018 at 8:24 am
Apr 27, 2018, 7:49 am
#58
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
After several phone calls across two months, I actually just got a letter in the mail acknowledging that I was owed the $30 and that it will post in another (!) 1-2 cycles.
Not the hardest $30 I ever made in my life, but far from the easiest, either ... and, of course, it's still not here yet.
Update: I did finally get the $30.
Not the hardest $30 I ever made in my life, but far from the easiest, either ... and, of course, it's still not here yet.
Update: I did finally get the $30.
Last edited by Biggie Fries; May 16, 2018 at 5:58 am Reason: Update
May 16, 2018, 1:47 am
#59
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Repeatedly promised $30 credit but nothing ever credited. I will call to cancel as I don't use this card much to begin with.