World of Hyatt - No Night Credit if you Check-in After Midnight?
May 9, 2017, 2:07 pm
#106
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
May 9, 2017, 3:07 pm
#108
Company Representative: World of Hyatt
Join Date: Feb 2017
Programs: World of Hyatt
Posts: 118
Good Afternoon,
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
May 9, 2017, 4:47 pm
#109
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Good Afternoon,
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
Umm, okay, then, so...
- the thread title, "No Night Credit if you Check-in After Midnight!", is not only accurate, it's precise.
- Hyatt uses a bad algorithm, and Hyatt is okay with that.
- Hyatt will actually leave it up to the customer to know that Hyatt's system is broken, and need to address it manually, every time.
May 9, 2017, 7:16 pm
#110
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Good Afternoon,
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
If your check-in at a property is after midnight, the systems reflects the date of check-in as being the date of arrival. If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know.
Safe Travels!
Given check-in is the date of arrival, does this mean that a one-night stay will always credit since there is definitely a check-in?
May 9, 2017, 7:49 pm
#111
Company Representative: World of Hyatt
Join Date: Feb 2017
Programs: World of Hyatt
Posts: 118
May 9, 2017, 9:05 pm
#112
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
If check in is date of arrival, how is the previous night credited?
If I have a 1 night stay and arrive after midnight, then I would in effect be checking in and checking out on the same date. As it stands, the system would not recognize that as a 1 night stay.
If I have a 1 night stay and arrive after midnight, then I would in effect be checking in and checking out on the same date. As it stands, the system would not recognize that as a 1 night stay.
May 10, 2017, 1:33 am
#114
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
The answer should also include:
If your check-out at a property is before midnight, the systems reflects the date of check-out as being the date of departure (even if you paid for the additional night). If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know. (so we can make it very difficult for you to get what you paid for).
If your check-out at a property is before midnight, the systems reflects the date of check-out as being the date of departure (even if you paid for the additional night). If you happen to have any issues with your World of Hyatt Account's not being credited the correct number of nights, please let us know. (so we can make it very difficult for you to get what you paid for).
May 10, 2017, 9:42 am
#116
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
And that wouldn't solve the issue; it would be a workaround.
And it's a workaround that requires that every Hyatt customer KNOW that Hyatt's system has this glitch, and proactively change their behavior.
May 10, 2017, 10:09 am
#117
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
In post #112 WoH Concierge confirmed that a single night stay should always credit.
OP, did you have a one-night stay?
OP, did you have a one-night stay?
May 10, 2017, 10:37 am
#118
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,044
In post #112 WoH Concierge confirmed that a single night stay should always credit.
OP, did you have a one-night stay?
OP, did you have a one-night stay?
I checked-in around 3:30 AM. I checked out around 9:30 AM. Same day.
May 10, 2017, 10:48 am
#119
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413