austin_modern

im referring to the minimum spend for status specifically not points accumulation.

moulder3

This is amazing!!!

Just when we think Hyatt is finally starting to listen to their frequent customers about the pile of garbage better known as World of Hyatt and ways to fix/scrap it, we find out Hyatt's primary interest in the focus group was to discuss the credit card?!? Hyatt had better come out with some amazing Q1 earnings in the morning to justify how tone deaf they have become to their customers, otherwise I hope Wall Street catches on that current management is completely clueless and punishes the stock accordingly.

....I mean, the CREDIT CARD?!? If FT and literally every Diamond/Globalist member I've talked to is to believed, then Rome is burning & your best customers are fleeing! Fix/replace WoH!!!

notquiteaff

The credit card focus group might not have been related to the other "outreach" attempts discussed in this thread. Or, davevt98, was it clearly the same thing as in austin_modern's OP?

itsallgood

Interesting; thanks for the information. That begs the question ... was this focus group paid by Hyatt or Chase? Davet98, could you verify who paid for this focus group?
If paid by Hyatt, it sounds like they're trying to regain lost CC revenue sharing.
If paid by Chase, it sounds like they're trying to decide whether to keep or drop a Hyatt brand CC.

As a 'freeloader' Diamond, I used the Hyatt CC to charge $40K/yr in order to get 5 stay credits. With that gone, my annual charges will be less than $1K (all of my P+C stays). With zero incentives to use my Hyatt CC, I'm not going to use my Hyatt CC anywhere except at Hyatts. Hyatt's losing 'free' revenues from my lack of CC use but I don't care because I'm a 'freeloader.' Or maybe us 'freeloaders' aren't as much freeloaders as some here portray us?

austin_modern

well. Plus 5% revpar seems to crap on your thoughts of people sprinting for the door.

Still bunmed this is about CC engagement. Oh well.

moulder3

Haha, I thought the same thing. I hate to say it, but I hope Q2 numbers take a dive because it's startling to look like that's the only way they'll listen.

austin_modern

and their stock is up 3.5%+

frankly the whole "were all leaving" BS just hasn't at all affected their bottom line. I've always felt the FT biased view of things related to loyalty programs being the end all be all. It's pretty clear the programs changes and whining on here did little to affect the bottom line (which is what matters).

Were now two good Q releases in.

moulder3

I agree with everything you said (unfortunately) except the last part. We're not two quarters into WoH. Q4 results wouldn't have been impacted much since the announcement for WoH wasn't made until November and many were extremely close to re-qualification anyway. Q1 results tough to explain, except perhaps many are planning to burn their points from now until 3/1/2018? It's gotten pretty bad when your frequent guests are rooting for bad quarters, but corporate seems uninterested in listening otherwise.

davevt98

I received the same invite so I imagine it is the same thing. There could be different topics for different groups so I can't say for certain.

davevt98

I am fairly certain it was Hyatt as the sponsor. Discussion was really centered around Hyatt.

dw

Hopefully at least someone in these groups will voice displeasure over (1) hotels playing games with award availability (i.e. selling standard rooms only as advance purchase rates or as part of a package) and (2) the proliferation of room categories, especially at low-rise, non city-center HPs.

It's been clear that Hyatt/GP/WOH doesn't seem too concerned re our complaints on these issues, but perhaps if it becomes an issue for their co-brand card issuer (i.e. if enough people tell Chase they aren't using their card because of award availability) it may get more scrutiny internally.