World of Hyatt - Private Line / My Hyatt Concierge
Jul 28, 2018, 1:13 am
#226
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
I qualified 60 night Glob in December last year.
Out of the blue, I received an introductory email from mhc pacific in May this year.
If you wish to chase up, try these:
Out of the blue, I received an introductory email from mhc pacific in May this year.
If you wish to chase up, try these:
For further assistance you may reply to this message or e-mail us at concierge@hyatt.com or [email protected] or access us 24/7 via https://twitter.com/hyattconcierge .We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.hyatt.com.
Aug 6, 2018, 7:38 pm
#227
Join Date: Jul 2018
Posts: 7
extremely disappointed with Hyatt... called the hotline and they too told me to email [email protected] but it has since been weeks and no reply.
Oct 21, 2018, 4:37 pm
#228
Join Date: Sep 2008
Posts: 7,875
best use for concierge
Complaints! Stayed at the Hyatt Regency Sacramento, which has horrible service (but stayed here before so knew it), and had 2 unbelievable first experiences (bad).
I realized it would be a DYKWIA complaint but realized the concierge would be very sympathetic, and she was!
I realized it would be a DYKWIA complaint but realized the concierge would be very sympathetic, and she was!
Nov 19, 2018, 9:12 am
#229
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,577
I have Beatriz as a Concierge, based in Germany, and she is fantastic. Responds to my e-mails within a single-digit hour, even on weekends when she is working. Also calls me directly in complicated situations, to find the room or suite I am looking for.
In her absence, deputies are a bit slower (obviously and understandably). Currently waiting for 24 hours on an answer. I know that Beatriz is absent for a couple of weeks. She personally advised me.
Very happy with her!
In her absence, deputies are a bit slower (obviously and understandably). Currently waiting for 24 hours on an answer. I know that Beatriz is absent for a couple of weeks. She personally advised me.
Very happy with her!
Last edited by 59Impala; Mar 16, 2019 at 10:14 am
Mar 16, 2019, 10:01 am
#230
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I'm very disappointed in my concierge. I qualified with 60+ nights last year (before that always 25+ stays), so end of last year was my first year with a concierge. I finally at end of February asked why a concierge had not contacted me -- got an email from my concierge (Quita) with an excuse that they sent an email in December (she didn't). Anyways, I immediately sent a response with a question -- it's now been 17 days without a response and 3 reminder emails (3rd just sent).
Mar 16, 2019, 2:04 pm
#231
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I'm very disappointed in my concierge. I qualified with 60+ nights last year (before that always 25+ stays), so end of last year was my first year with a concierge. I finally at end of February asked why a concierge had not contacted me -- got an email from my concierge (Quita) with an excuse that they sent an email in December (she didn't). Anyways, I immediately sent a response with a question -- it's now been 17 days without a response and 3 reminder emails (3rd just sent).
Mar 17, 2019, 8:57 am
#232
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Hyatt "removed the block" on my email, which enabled me to communicate via email with my concierge. Why wouldn't Hyatt automatically make sure that emails that are registered on the WOH account, and used to communicate with Hyatt customer service and hotels also work with my concierge? I guess that was dumb on my part thinking that that would be a proactive step. At least it's fixed now and my concierge is very responsive so far.
Last edited by bworrell; Mar 17, 2019 at 9:37 am
Mar 17, 2019, 10:38 am
#233
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Who did you contact re: the email block? The phone line?
I don’t know anything about Hyatt’s email practices. I just know that Quita has an excellent reputation, so it seemed like an email problem rather than a Quita problem.
I don’t know anything about Hyatt’s email practices. I just know that Quita has an excellent reputation, so it seemed like an email problem rather than a Quita problem.
Mar 17, 2019, 5:12 pm
#234
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I emailed several PH properties and contacts I have and the Hyatt server blocked my gmail account. When they found them, they responded and there's a big red warning from Hyatt saying 'This message looks like phishing as it's outside the Hyatt network.'
I can only imagine how many customers have been caught up with Hyatt's terrible IT.
I can only imagine how many customers have been caught up with Hyatt's terrible IT.
Mar 17, 2019, 11:54 pm
#235
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Every single e-mail reply I receive from someone at Hyatt shows my original/earlier e-mail(s) with this phishing tag. I mean at least take the time to delete that prior to responding to your customer...
I emailed several PH properties and contacts I have and the Hyatt server blocked my gmail account. When they found them, they responded and there's a big red warning from Hyatt saying 'This message looks like phishing as it's outside the Hyatt network.'
I can only imagine how many customers have been caught up with Hyatt's terrible IT.
I can only imagine how many customers have been caught up with Hyatt's terrible IT.
Mar 29, 2019, 11:00 am
#236
Join Date: Jun 2012
Posts: 177
A bit disappointed by the Concierge as well. I reached 60 nights near the end of 2018 and received the email on Jan 18. My Concierge is Cassandra (Cassie). Emailed her with requests for the first time about 9 days ago. Book a GOH room for a friend and use a TSU on one of my reservation. Sent in a follow up email 2 days later after hearing nothing. After another 3 days, received confirmation that the GOH room is booked.
There was not a directly reply to my request or follow up email. I think I will just contact the twitter team directly in the future.
There was not a directly reply to my request or follow up email. I think I will just contact the twitter team directly in the future.
Mar 29, 2019, 11:43 am
#237
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
A bit disappointed by the Concierge as well. I reached 60 nights near the end of 2018 and received the email on Jan 18. My Concierge is Cassandra (Cassie). Emailed her with requests for the first time about 9 days ago. Book a GOH room for a friend and use a TSU on one of my reservation. Sent in a follow up email 2 days later after hearing nothing. After another 3 days, received confirmation that the GOH room is booked.
There was not a directly reply to my request or follow up email. I think I will just contact the twitter team directly in the future.
There was not a directly reply to my request or follow up email. I think I will just contact the twitter team directly in the future.