Mar 19, 2018, 8:57 am
Last edit by: Tokyoite
Club Lounge Awards are just Club Lounge Access while booked in regular rooms. They have nothing to do with Club rooms.
borrowed from post 1.From T&C's (link)
1. Receiving Explorist Club Lounge Access Awards. Upon receiving or re-qualifying for Explorist status, Explorists will receive four (4) complimentary awards redeemable for Club lounge access (“Explorist Club Lounge Access Awards”). For Members who have received Explorist status for a multi-year term, additional Explorist Club Lounge Access Awards will not be awarded each Calendar Year upon elite status renewal (unless the Member otherwise re-achieves Explorist status by satisfying the Tier-Qualifying Night or Base Point accrual requirement). In no event will a Member receive more than four (4) Explorist Club Lounge Access Awards on the Effective Date of these Terms. If, while you have an elite status higher than Explorist, you complete activity that satisfies the requirements to earn Explorist status, you will not receive Explorist Club Lounge Access Awards unless and until you are placed into the Explorist tier for the Calendar Year immediately following such qualifying activity.
2. Redeeming Explorist Club Lounge Access Awards. Explorist Club Lounge Access Awards are valid for one (1) year from the date of issuance and must be redeemed in connection with reservations with a checkout date before the expiration of the Explorist Club Lounge Access Award. Explorist Club Lounge Access Awards can be tracked through the “My Awards” section of the Member’s account. A Member must redeem an Explorist Club Lounge Access Award when making the underlying reservation. Explorist Club Lounge Access Awards are redeemable only at participating Hyatt hotels and resorts that have a Club lounge and are not valid at Hyatt Place, Hyatt House, Hyatt Zilara, Hyatt Ziva, or Hyatt Residence Club hotels and resorts, or M life Resorts. Explorist Club Lounge Access Awards are valid on nights for which the Member has paid an Eligible Rate or has redeemed points for a standard-room Free Night Award, Suite Free Night Award, or a Points + Cash Award, up to a maximum of seven (7) consecutive nights. Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-4 Free Night Awards (defined below) or any other promotional Free Night Award. Breakfast will not be provided to a Member at participating hotels or resorts without an accessible Club lounge. Club lounge access is subject to availability and space limitations. Explorist Club Lounge Access Awards are not redeemable in connection with hotels or resorts that have not yet opened when the Member makes his/her reservation, even if reservations for such hotel or resort are otherwise being accepted.
World of Hyatt - [Club Lounge Awards]
Oct 26, 2023, 3:11 am
#481
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,880
Sorry I'm new to this...
I just called Hyatt CS to use my club access awards for a 2 night stay and they told me it's confirmed.
I have 3 questions:
1.
Is the award for 1 night only, meaning you have to use 2 awards for 2 nights, or 3 awards for 3 night, and so on ?
Or can you use 1 award for a 10 night stay for example. ?
2.
I don't use the hyatt app....just the desktop website. Any way I can see if the award been properly added to my existing reservation ?
3.
What happens to the award used if I change the reservation to extend the length of nights or change the rate type AFTER applying the award ?
Thanks in advance
I just called Hyatt CS to use my club access awards for a 2 night stay and they told me it's confirmed.
I have 3 questions:
1.
Is the award for 1 night only, meaning you have to use 2 awards for 2 nights, or 3 awards for 3 night, and so on ?
Or can you use 1 award for a 10 night stay for example. ?
2.
I don't use the hyatt app....just the desktop website. Any way I can see if the award been properly added to my existing reservation ?
3.
What happens to the award used if I change the reservation to extend the length of nights or change the rate type AFTER applying the award ?
Thanks in advance
2) You will not see it on your end.
3) If you modify the reservation online you may need to call in to ensure it’s re-applied.
Oct 26, 2023, 3:11 am
#482
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Sorry I'm new to this...
I just called Hyatt CS to use my club access awards for a 2 night stay and they told me it's confirmed.
I have 3 questions:
1.
Is the award for 1 night only, meaning you have to use 2 awards for 2 nights, or 3 awards for 3 night, and so on ?
Or can you use 1 award for a 10 night stay for example. ?
2.
I don't use the hyatt app....just the desktop website. Any way I can see if the award been properly added to my existing reservation ?
3.
What happens to the award used if I change the reservation to extend the length of nights or change the rate type AFTER applying the award ?
Thanks in advance
I just called Hyatt CS to use my club access awards for a 2 night stay and they told me it's confirmed.
I have 3 questions:
1.
Is the award for 1 night only, meaning you have to use 2 awards for 2 nights, or 3 awards for 3 night, and so on ?
Or can you use 1 award for a 10 night stay for example. ?
2.
I don't use the hyatt app....just the desktop website. Any way I can see if the award been properly added to my existing reservation ?
3.
What happens to the award used if I change the reservation to extend the length of nights or change the rate type AFTER applying the award ?
Thanks in advance
2. There will likely be an indication that the award has been applied in the memo/comments section of your confirmation email.
3. If the reservation is cancelled and rebooked (which should be required to extend the length or change the rate) the award would be returned to your account. You would have to contact Hyatt if you want to have it re-applied.
Oct 26, 2023, 4:46 am
#483
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,880
1. One award can be applied for a reservation of up to 7 nights. Two awards could be applied for a reservation of up to 14 nights (or two reservations of up to 7 nights each), and so on.
2. There will likely be an indication that the award has been applied in the memo/comments section of your confirmation email.
3. If the reservation is cancelled and rebooked (which should be required to extend the length or change the rate) the award would be returned to your account. You would have to contact Hyatt if you want to have it re-applied.
2. There will likely be an indication that the award has been applied in the memo/comments section of your confirmation email.
3. If the reservation is cancelled and rebooked (which should be required to extend the length or change the rate) the award would be returned to your account. You would have to contact Hyatt if you want to have it re-applied.
Oct 26, 2023, 4:12 pm
#484
Join Date: Sep 2015
Location: flyover country
Posts: 2,436
In regards to number 2 I would say unless you’re having your personal MHC (which is something that 60 might Globalists have) add the award then just the regular agent will not add any extra notation. I’ve done plenty of awards through regular customer service never once added a notation. Just don’t want to set OP up thinking that’s normal when it’s not.
Preferences and Policies: CLUB ACCESS CONFIRMED
Also, although it's not conclusive, when I view my account at the web site (I also don't use the Hyatt app), I can see that one award has been used. Since I've only tried to use an award once, it's a strong indication that it was used for that one reservation.
I am not a Globalist and have (to the best of my knowledge) no access to MHC.
Nov 9, 2023, 5:42 pm
#486
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Nov 10, 2023, 6:12 am
#488
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,045
Jan 12, 2024, 1:01 pm
#490
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,880
Jan 12, 2024, 10:48 pm
#491
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
They gave out up to 3000 points for each expiring CAA in Dec 2021. That was likely an exception, but it never hurts to ask. The Twitter (now X I guess) team seemed to be the best route to ask.
Jan 12, 2024, 11:06 pm
#492
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,880
An exception due to an I unprecedented Global pandemic which closed club lounges altogether making them unusable. That’s why the exception was made. In 2023 I see no reason.
Jan 13, 2024, 2:02 am
#494
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158