31 DEC nights: counts towards 2016 or 2017?
Nov 26, 2016, 5:25 am
#16
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
Nov 26, 2016, 2:25 pm
#17
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
Dear FlyerTalk Members:
I understand there is some confusion of which date is used to receive credit for an eligible stay. Several posters were correct, as the Hyatt Gold Passport program does use the check-out date of the stay. Therefore, for the members that have a stay on December 31, 2007, the stay will count toward their status in the 2008 year.
I hope this has brought clarification to your concerns. Thank you for your continued support of the Hyatt Gold Passport program.
Sincerely,
Karen Smith
Gold Passport Concierge
I understand there is some confusion of which date is used to receive credit for an eligible stay. Several posters were correct, as the Hyatt Gold Passport program does use the check-out date of the stay. Therefore, for the members that have a stay on December 31, 2007, the stay will count toward their status in the 2008 year.
I hope this has brought clarification to your concerns. Thank you for your continued support of the Hyatt Gold Passport program.
Sincerely,
Karen Smith
Gold Passport Concierge
Nov 26, 2016, 3:02 pm
#18
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
As per this post on Flyertalk from the Hyatt Gold Passport Concierge
Nov 26, 2016, 6:32 pm
#19
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
Yikes, I apologize, somehow I misread what you were saying. Somehow I thought you were saying the stay would count as 2016... Sorry everyone, but hopefully this is now clear to all, especially as the Hyatt GP Concierge worded it.
Yes we are all in agreement. For purposes of Years/Promotions etc. it is the check out which counts as the date. Which makes sense.
Yes we are all in agreement. For purposes of Years/Promotions etc. it is the check out which counts as the date. Which makes sense.
Nov 27, 2016, 6:43 am
#20
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
Yikes, I apologize, somehow I misread what you were saying. Somehow I thought you were saying the stay would count as 2016... Sorry everyone, but hopefully this is now clear to all, especially as the Hyatt GP Concierge worded it.
Yes we are all in agreement. For purposes of Years/Promotions etc. it is the check out which counts as the date. Which makes sense.
Yes we are all in agreement. For purposes of Years/Promotions etc. it is the check out which counts as the date. Which makes sense.
Nov 27, 2016, 8:57 am
#21
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 946
Follow up question with a slight twist on the scenarios above 
As noted above, Hyatt defines a stay as back-to-back nights, regardless of the # of reservations, etc.
My situation is this: I have two reservations for my New Years trip - first reservation ending Dec 31 and a second reservation starting Dec 31. I expect, based on the terms & conditions, for this to all count as 1 stay and therefore to post in 2017. Because of the change to WoH next year, I am happy for the nights to post to either year, but I would need them ALL to post to the given year for my needs.
The question is this: Would I be able to fall back on the T&Cs to argue for an adjustment if the hotel happens to post the stays separately? If so, would it be a huge ordeal to get the situation fixed?
As noted above, Hyatt defines a stay as back-to-back nights, regardless of the # of reservations, etc.
My situation is this: I have two reservations for my New Years trip - first reservation ending Dec 31 and a second reservation starting Dec 31. I expect, based on the terms & conditions, for this to all count as 1 stay and therefore to post in 2017. Because of the change to WoH next year, I am happy for the nights to post to either year, but I would need them ALL to post to the given year for my needs.
The question is this: Would I be able to fall back on the T&Cs to argue for an adjustment if the hotel happens to post the stays separately? If so, would it be a huge ordeal to get the situation fixed?
Nov 30, 2016, 2:29 pm
#22
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Follow up question with a slight twist on the scenarios above
As noted above, Hyatt defines a stay as back-to-back nights, regardless of the # of reservations, etc.
My situation is this: I have two reservations for my New Years trip - first reservation ending Dec 31 and a second reservation starting Dec 31. I expect, based on the terms & conditions, for this to all count as 1 stay and therefore to post in 2017. Because of the change to WoH next year, I am happy for the nights to post to either year, but I would need them ALL to post to the given year for my needs.
The question is this: Would I be able to fall back on the T&Cs to argue for an adjustment if the hotel happens to post the stays separately? If so, would it be a huge ordeal to get the situation fixed?
As noted above, Hyatt defines a stay as back-to-back nights, regardless of the # of reservations, etc.
My situation is this: I have two reservations for my New Years trip - first reservation ending Dec 31 and a second reservation starting Dec 31. I expect, based on the terms & conditions, for this to all count as 1 stay and therefore to post in 2017. Because of the change to WoH next year, I am happy for the nights to post to either year, but I would need them ALL to post to the given year for my needs.
The question is this: Would I be able to fall back on the T&Cs to argue for an adjustment if the hotel happens to post the stays separately? If so, would it be a huge ordeal to get the situation fixed?
Dec 3, 2016, 3:03 pm
#23
Original Poster
Join Date: Sep 2012
Location: Netherlands
Programs: HH Diamond, Hyatt Diamond, Hertz 5*, SPG Gold, Carlson Gold, Marriott Gold
Posts: 25
As per this post on Flyertalk from the Hyatt Gold Passport Concierge
Originally Posted by Gold Passport Concierge
Good Morning,
The night of 12/31 will still count for you renewal in 2016. Since the stay posts as a check out on 1/1/2017 we will have to manually adjust your tier status. Once the stay posts you'll need to call our Gold Passport Customer Service and they will make the adjustment.
Warm regards,
Brock S.
The night of 12/31 will still count for you renewal in 2016. Since the stay posts as a check out on 1/1/2017 we will have to manually adjust your tier status. Once the stay posts you'll need to call our Gold Passport Customer Service and they will make the adjustment.
Warm regards,
Brock S.
Originally Posted by BIndair
Hello,
My GP # is:
My last stay in 2016 will be at the PH in Abu Dhabi, check-in Dec 26th, check-out Jan 1st. A total of 6 nights. That would make a total of 50 nights in 2016, and thus re-qualify me for Diamond. That is if the night of Dec 31st to Jan 1st counts towards 2016.
Now I am confused.
I emailed HGP, the reply was:
"I would like to inform you that the last night of Saturday, 31 December 2016 will count in the year 2017."
Then I called the Diamond line, they confirmed with email:
"We can confirm that the night from the 31.12.2016 to the 01.01.2017 will count towards your Hyatt Diamond Status for 2016."
This is very important to me, so can you please clarify? Will my last night this year, Dec 31st, definitely count towards 2016, thus giving me 50 nights and therefore re-qualify me for Diamond status in 2017?
Thank you for your information,
My GP # is:
My last stay in 2016 will be at the PH in Abu Dhabi, check-in Dec 26th, check-out Jan 1st. A total of 6 nights. That would make a total of 50 nights in 2016, and thus re-qualify me for Diamond. That is if the night of Dec 31st to Jan 1st counts towards 2016.
Now I am confused.
I emailed HGP, the reply was:
"I would like to inform you that the last night of Saturday, 31 December 2016 will count in the year 2017."
Then I called the Diamond line, they confirmed with email:
"We can confirm that the night from the 31.12.2016 to the 01.01.2017 will count towards your Hyatt Diamond Status for 2016."
This is very important to me, so can you please clarify? Will my last night this year, Dec 31st, definitely count towards 2016, thus giving me 50 nights and therefore re-qualify me for Diamond status in 2017?
Thank you for your information,
Because this subject obviously is a returning issue every year, and keeps raising questions and different interpretations, it should be documented in the T&C.
But for now, the HGP Concierges answer is satisfying for me, and hopefully also for others who are in the same situation.
Oct 6, 2017, 12:00 pm
#26
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Thanks
Oct 6, 2017, 12:04 pm
#27
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
What about this scenario: checking in Dec 29, checking out Jan 2, total stay of 4 nights. How many nights will count towards 2017 qualification? 2 or 3 or 4 or none? Conflicting information on this thread regarding check out date and how it may affect what counts to what year.
Thanks
Thanks
Oct 6, 2017, 12:08 pm
#28
Join Date: Feb 2000
Posts: 6,546
in the past, for a Jan 1 checkout date, upon request for manual intervention after the stay, Hyatt resolved the matter for me by changing both the checkin and checkout dates both to one day prior
is it possible you could persuade Hyatt to move checkin and checkout dates two days prior after stay via manual intervention? not so sure
is it possible you could persuade Hyatt to move checkin and checkout dates two days prior after stay via manual intervention? not so sure
Oct 6, 2017, 12:23 pm
#29
Join Date: Jul 2014
Programs: Hyatt Diamond, southwest A List Preferred, American Platinum
Posts: 255
I talked to someone on the Globalist line and she confirmed that if you checked out on January 1st then all the days will count towards 2018. She suggested having two reservations. Check out on December 31st and those days will count for 2017. Then have a second reservation for December 31st through January 2nd.
Oct 6, 2017, 12:23 pm
#30
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097