Nov 6, 2016, 5:33 am
World of Hyatt [Pre-Launch]
Jan 11, 2017, 7:37 pm
#2461
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,846
NO offense to anyone here but these posts are turning a bit nasty and full of either half truths or plain non sense. First the new program has not begun and until it does no one really knows.
Second if an easy hit to make Diamond has turned people into ugly posters than maybe you should move on. Frankly I have had for the most part great experiences with Hyatt, do I agree totally hell no, are there some properties that need to be taken to the wood shed hell yes.
I have three nights this year two different properties, I have three more stays coming totally 7 more nights. So far I have seen some increase in service and care.
Second if an easy hit to make Diamond has turned people into ugly posters than maybe you should move on. Frankly I have had for the most part great experiences with Hyatt, do I agree totally hell no, are there some properties that need to be taken to the wood shed hell yes.
I have three nights this year two different properties, I have three more stays coming totally 7 more nights. So far I have seen some increase in service and care.
No, there are other segments of Diamonds that are screwed and bitter.
I'm specifically thinking of the 40-50 night / 30-40 stay group that becomes the new Platinum that loses a ton of program perks.
Another one is the one night stay group (think business traveler that does 2-3 cities mid-week each week for like 3-4 weeks/year... like a 40-50 stay 40-50 night group.
I'm specifically thinking of the 40-50 night / 30-40 stay group that becomes the new Platinum that loses a ton of program perks.
Another one is the one night stay group (think business traveler that does 2-3 cities mid-week each week for like 3-4 weeks/year... like a 40-50 stay 40-50 night group.
Last edited by notquiteaff; Jan 11, 2017 at 7:42 pm
Jan 11, 2017, 7:45 pm
#2462
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Agreed ^
There seem to be a lot of repetitive posts with a rather negative tone. I certainly appreciate that 25 stay Diamonds will be impacted by the WOH transition. Benefits are being taken away. At the same time, it seems that benefits for more frequent/higher revenue guests will be significantly enhanced (waived resort fees, additional DSUs, maybe free parking once in a while).
I actually listened to a recording of the investor day presentation (available somewhere on Hyatt.com; the PPT that was posted earlier is from the same presentation). Hyatt executives from the CEO down made some key statements that appeared rational in basis: We are the smallest of the multi-brand hotel chains and this is a space we have thrived in for a long time; Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
My biggest takeaway from the presentation was that the WOH redesign is part of a larger vision for the company and not a cost-cutting move just focused on the loyalty program.
Needless to say I am not a big fan of the new tier names and the quirky design of the new elite cards. I think their marketing folks went a little to far.
There seem to be a lot of repetitive posts with a rather negative tone. I certainly appreciate that 25 stay Diamonds will be impacted by the WOH transition. Benefits are being taken away. At the same time, it seems that benefits for more frequent/higher revenue guests will be significantly enhanced (waived resort fees, additional DSUs, maybe free parking once in a while).
I actually listened to a recording of the investor day presentation (available somewhere on Hyatt.com; the PPT that was posted earlier is from the same presentation). Hyatt executives from the CEO down made some key statements that appeared rational in basis: We are the smallest of the multi-brand hotel chains and this is a space we have thrived in for a long time; Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
My biggest takeaway from the presentation was that the WOH redesign is part of a larger vision for the company and not a cost-cutting move just focused on the loyalty program.
Needless to say I am not a big fan of the new tier names and the quirky design of the new elite cards. I think their marketing folks went a little to far.
I think its the crowd of 25 stays per year Diamond members that are still bitter. Honestly, I can understand how they feel, but it is time to move on and let go.
Hyatt will do just fine going forward and I wish those moving over to SPG or Hilton all the best. I know that overall, Hyatt is just better. Well, compared to Hilton. I would consider the SPG-Marriott program but only if Hyatt doesn't deliver. So the bar will be set high from my perspective and Hyatt has to deliver but being a sour puss gets old.
Hyatt will do just fine going forward and I wish those moving over to SPG or Hilton all the best. I know that overall, Hyatt is just better. Well, compared to Hilton. I would consider the SPG-Marriott program but only if Hyatt doesn't deliver. So the bar will be set high from my perspective and Hyatt has to deliver but being a sour puss gets old.
Jan 11, 2017, 8:04 pm
#2463
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
NO offense, but do you really believe that any increase in service is related to WoH? The corporate team doesn't even understand the rules yet (see http://www.flyertalk.com/forum/hyatt...att-wrong.html) and you expect a random property to treat you better now because of a program that isn't even in effect now?
Here is any idea: if this thread is of no interest for someone because they are happy with WoH... just don't read it.
Bingo!
Here is any idea: if this thread is of no interest for someone because they are happy with WoH... just don't read it.
Bingo!
As far as does the corporate team understand I have talked with several both here and internationally and ever question I asked was answered correctly, and yes I did check. And yes this is an world wide effort. This was confirmed by a manager in Dubai, who by the by knew the new program pretty well.
"Here is any idea: if this thread is of no interest for someone because they are happy with WoH... just don't read it."
ME - Really ?
Jan 11, 2017, 10:32 pm
#2464
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Jan 11, 2017, 10:57 pm
#2465
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
Jan 11, 2017, 11:25 pm
#2466
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Jan 12, 2017, 9:06 am
#2468
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
No, there are other segments of Diamonds that are screwed and bitter.
I'm specifically thinking of the 40-50 night / 30-40 stay group that becomes the new Platinum that loses a ton of program perks.
Another one is the one night stay group (think business traveler that does 2-3 cities mid-week each week for like 3-4 weeks/year... like a 40-50 stay 40-50 night group.
I'm specifically thinking of the 40-50 night / 30-40 stay group that becomes the new Platinum that loses a ton of program perks.
Another one is the one night stay group (think business traveler that does 2-3 cities mid-week each week for like 3-4 weeks/year... like a 40-50 stay 40-50 night group.
In my situation, most of my biz travel is to DC, Boston, Toronto, LA and Vancouver, where I'm fortunate to have a wide variety of choices among SPG and Hyatt. And I have no clear preferences, so often I can split up a trip with a Hyatt and SPG visit.
My focus is to hit SPG plat on stays and requalify for globalist (ugh, hate typing that name) via nights. If they didn't change the rules, I probably would have had a similar SPG/Hyatt split to last years.
Not sure how many people are in this situation (regularly visit cities full of SPG/Hyatt) who can qualify for one program on stays and one on nights, but the globalist benefits are good enough for me (especially the DSU on award stays... I way prefer DSUs to SNAs) to pursue them vs the benefits of plat50 (which ultimately for me just means one night a cat 1-5)
Jan 12, 2017, 10:46 am
#2469
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
I would be upset if points were devalued benefits decreased etc but its not the case here.. most likely i wont hit dia again but i'll save time and money by booking on price/convenience in the future.. i can always buy up to needed perks and still save money overall..
Genuinely hate the names though
Jan 12, 2017, 11:05 am
#2470
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,708
And on the below point too!
Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
Jan 12, 2017, 11:23 am
#2471
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
And on the below point too!
Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
Hyatt will add new hotels in a focused way and not just for growth's sake; Hilton/Marriott etc. are still small players compared to the overall inventory of hotel rooms; Hyatt can continue to thrive by focusing on higher end travelers; understanding the needs of your best customers is key to success.
Ridiculous.
Jan 12, 2017, 11:25 am
#2472
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Exactly.
The biggest expanse has been HP/HH with only marginal growth in Andaz and PH... and international still a very, very limited footprint.
The biggest expanse has been HP/HH with only marginal growth in Andaz and PH... and international still a very, very limited footprint.
Jan 12, 2017, 12:53 pm
#2473
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
We are all here for the same reasons
- Dialogue
- Information
- Others experiences
- Others opinions
- Posting our own opinions
If you think someone is harping on an issue and needs to “move on”, in reality, it is you the reader of said post that needs to move on.
When the WoH was rolled out it was panned. When the AMA on reddit happened, complete with emails announcing it and promising a follow up email with a link that never actually was sent, most of us really panned WoH.
Personally Hyatt really botched the roll out of this and exasperated an already bitter pill. I think the poor sales job of WoH has made things worse. This thread was created for the intent purpose to talk about ‘World of Hyatt’. Some people, myself included, feel sort of let down by Hyatt’s corporate decision. This is something we expect out of Air Canada, not Hyatt.
- Dialogue
- Information
- Others experiences
- Others opinions
- Posting our own opinions
If you think someone is harping on an issue and needs to “move on”, in reality, it is you the reader of said post that needs to move on.
When the WoH was rolled out it was panned. When the AMA on reddit happened, complete with emails announcing it and promising a follow up email with a link that never actually was sent, most of us really panned WoH.
Personally Hyatt really botched the roll out of this and exasperated an already bitter pill. I think the poor sales job of WoH has made things worse. This thread was created for the intent purpose to talk about ‘World of Hyatt’. Some people, myself included, feel sort of let down by Hyatt’s corporate decision. This is something we expect out of Air Canada, not Hyatt.
Jan 12, 2017, 2:11 pm
#2475
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Post "Globalist" ---> Was there any clarification of resort fees waived for globalist on mlife properties?
"A daily resort fee of $32.48 (tax inclusive) will be applied to all reservations." - Luxor
LMK.
"A daily resort fee of $32.48 (tax inclusive) will be applied to all reservations." - Luxor
LMK.