Warning: hyatt.com times out, but your reservation is confirmed
May 18, 2016, 4:32 pm
#1
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Original Poster
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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Warning: hyatt.com times out, but your reservation is confirmed
Today hyatt.com was having an especially bad day IME. I had to repeatedly start over to make reservations, with lots of "timed out due to inactivity" responses when I hadn't hesitated at all before making my selection or entering information. I also got lots of error messages and had difficulty staying logged in during the process. Selecting hotels/rates/rooms often resulted in the statement that I must log in and be a member to see my reservations (which I wasn't trying to do).
To my shock, several times when I had the message that it had timed out and I should start over again to make the reservation, I later discovered that the first reservation in fact had been confirmed.
This wasn't much of a problem for me, beyond my extreme frustration with Hyatt IT, but it could be a huge problem if one is doing nonrefundable bookings or if there are deposits taken and credit limit issues.
Please don't assume that you don't have a reservation when hyatt.com does funky things and tells you to start over. Either go to the list of your reservations to verify (which will probably require you to log in yet again) or wait a few minutes and look for an email confirmation.
End of public service announcement.
To my shock, several times when I had the message that it had timed out and I should start over again to make the reservation, I later discovered that the first reservation in fact had been confirmed.
This wasn't much of a problem for me, beyond my extreme frustration with Hyatt IT, but it could be a huge problem if one is doing nonrefundable bookings or if there are deposits taken and credit limit issues.
Please don't assume that you don't have a reservation when hyatt.com does funky things and tells you to start over. Either go to the list of your reservations to verify (which will probably require you to log in yet again) or wait a few minutes and look for an email confirmation.
End of public service announcement.
May 19, 2016, 4:33 am
#2
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Today hyatt.com was having an especially bad day IME. I had to repeatedly start over to make reservations, with lots of "timed out due to inactivity" responses when I hadn't hesitated at all before making my selection or entering information. I also got lots of error messages and had difficulty staying logged in during the process. Selecting hotels/rates/rooms often resulted in the statement that I must log in and be a member to see my reservations (which I wasn't trying to do).
To my shock, several times when I had the message that it had timed out and I should start over again to make the reservation, I later discovered that the first reservation in fact had been confirmed.
This wasn't much of a problem for me, beyond my extreme frustration with Hyatt IT, but it could be a huge problem if one is doing nonrefundable bookings or if there are deposits taken and credit limit issues.
Please don't assume that you don't have a reservation when hyatt.com does funky things and tells you to start over. Either go to the list of your reservations to verify (which will probably require you to log in yet again) or wait a few minutes and look for an email confirmation.
End of public service announcement.
To my shock, several times when I had the message that it had timed out and I should start over again to make the reservation, I later discovered that the first reservation in fact had been confirmed.
This wasn't much of a problem for me, beyond my extreme frustration with Hyatt IT, but it could be a huge problem if one is doing nonrefundable bookings or if there are deposits taken and credit limit issues.
Please don't assume that you don't have a reservation when hyatt.com does funky things and tells you to start over. Either go to the list of your reservations to verify (which will probably require you to log in yet again) or wait a few minutes and look for an email confirmation.
End of public service announcement.