Platinum Upgrade?
Mar 9, 2016 | 12:19 pm
#16
Join Date: May 2013
Posts: 189
Last few times when I've been at that property as a Hyatt Diamond, the HR Clearwater put me up in big studio type rooms, but not any kind of suite with a separated bedroom. And my stays there are not during peak periods. It may have had to do with the negotiated rate being rather cheap, but still no upgrade even as a Diamond. Ordinarily, Platinums may get a better view, higher floor or slightly larger room than most other customers, but the upgrades are more likely more noticeable and frequent as a Diamond than as a Platinum when it comes to most properties. But there could be an element of the rate making a difference too.
Mar 9, 2016 | 2:13 pm
#17
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Platinums may get upgraded to a preferred room in the category booked - a very subtle upgrade that you may not notice unless you know the property well. Platinums should not really expect any significant upgrade.
Diamonds are supposed to get a complimentary upgrade to the best available non-suite room. Some properties do not always do this and others routinely go above and beyond when circumstances allow. Suites maybe confirmed using a DSU if inventory is available but properties are not required to provide them without these instruments - although a few properties do routinely. You're supposed to get club access if there's a club or a restaurant breakfast if there is no club or its closed.
Courtesy Card holders (unpublished level that is by invitation only - formerly property owners and other invited individuals - presently appears to be high spenders - think $25,000+ annually) are supposed to get upgraded to suites (even presidentials) when available at check in.
Diamonds are supposed to get a complimentary upgrade to the best available non-suite room. Some properties do not always do this and others routinely go above and beyond when circumstances allow. Suites maybe confirmed using a DSU if inventory is available but properties are not required to provide them without these instruments - although a few properties do routinely. You're supposed to get club access if there's a club or a restaurant breakfast if there is no club or its closed.
Courtesy Card holders (unpublished level that is by invitation only - formerly property owners and other invited individuals - presently appears to be high spenders - think $25,000+ annually) are supposed to get upgraded to suites (even presidentials) when available at check in.
Mar 9, 2016 | 2:52 pm
#18
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,675
Platinums may get upgraded to a preferred room in the category booked - a very subtle upgrade that you may not notice unless you know the property well. Platinums should not really expect any significant upgrade.
Diamonds are supposed to get a complimentary upgrade to the best available non-suite room. Some properties do not always do this and others routinely go above and beyond when circumstances allow. Suites maybe confirmed using a DSU if inventory is available but properties are not required to provide them without these instruments - although a few properties do routinely. You're supposed to get club access if there's a club or a restaurant breakfast if there is no club or its closed.
Courtesy Card holders (unpublished level that is by invitation only - formerly property owners and other invited individuals - presently appears to be high spenders - think $25,000+ annually) are supposed to get upgraded to suites (even presidentials) when available at check in.
Diamonds are supposed to get a complimentary upgrade to the best available non-suite room. Some properties do not always do this and others routinely go above and beyond when circumstances allow. Suites maybe confirmed using a DSU if inventory is available but properties are not required to provide them without these instruments - although a few properties do routinely. You're supposed to get club access if there's a club or a restaurant breakfast if there is no club or its closed.
Courtesy Card holders (unpublished level that is by invitation only - formerly property owners and other invited individuals - presently appears to be high spenders - think $25,000+ annually) are supposed to get upgraded to suites (even presidentials) when available at check in.
Bolding is mine, I guess this is what I was considering an upgrade. But from reading this it appears its just like a better view or something very minor. Thanks everyone for the clarification.
Mar 10, 2016 | 3:03 am
#19
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Room categories depend very much on the property. In some places, a view means a higher category while in other places, it would be considered a preferred room of the same category as similar rooms without the view.
Mar 13, 2016 | 12:04 pm
#20
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
It never hurts to ask, something along the lines of "any chance at a suite?". I used to say this when I was Hilton Gold which doesn't have suite upgrades as a published benefit and it worked sometimes. Just be prepared to be told no a lot
Mar 13, 2016 | 12:55 pm
#21
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
I really hope that GP platinums seldom get suites. It's a benefit that comes after five nights, which in some cases means that you've given Hyatt something like $500 in revenue. I'd expect that suites get saved for those that may actually pay for them, or that use a DSU.
Mar 14, 2016 | 6:55 am
#22
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,386
I really hope that GP platinums seldom get suites. It's a benefit that comes after five nights, which in some cases means that you've given Hyatt something like $500 in revenue. I'd expect that suites get saved for those that may actually pay for them, or that use a DSU.