BE AWARE : DSU problem
Feb 28, 2016 | 4:40 pm
#1
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
BE AWARE : DSU problem
I have booked 2 stays using my DSU expiring tomorrow...
Got the confirmation and now i have check my account and Hyatt took the DSU on the new one (exp 2017)... I'm really tired of those amateurs! Bad IT again and again! Will waste time on the phone with them to solve this NEW (last but not least) issue.
So, be aware an check your account!
HYATT PLEASE WAKE UP!
Got the confirmation and now i have check my account and Hyatt took the DSU on the new one (exp 2017)... I'm really tired of those amateurs! Bad IT again and again! Will waste time on the phone with them to solve this NEW (last but not least) issue.
So, be aware an check your account!
HYATT PLEASE WAKE UP!
Feb 28, 2016 | 4:46 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,315
I have booked 2 stays using my DSU expiring tomorrow...
Got the confirmation and now i have check my account and Hyatt took the DSU on the new one (exp 2017)... I'm really tired of those amateurs! Bad IT again and again! Will waste time on the phone with them to solve this NEW (last but not least) issue.
So, be aware an check your account!
HYATT PLEASE WAKE UP!
Got the confirmation and now i have check my account and Hyatt took the DSU on the new one (exp 2017)... I'm really tired of those amateurs! Bad IT again and again! Will waste time on the phone with them to solve this NEW (last but not least) issue.
So, be aware an check your account!
HYATT PLEASE WAKE UP!
Feb 28, 2016 | 4:48 pm
#3
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
In my account they are issued... and used.
Look below, i have 2 DSU categories
And they are only 2 issued for this year... anyway a way or another it's one more hyatt IT crazy stuff. They really suck.
PS : 14 minutes to get someone on the phone... Congrats!
Awards
Earned:2
Redeemed:2
Available:0
Expiration: 28 Feb 2017
Awards
Earned:4
Redeemed:1
Available:3
Expiration: 29 Feb 2016
Look below, i have 2 DSU categories
And they are only 2 issued for this year... anyway a way or another it's one more hyatt IT crazy stuff. They really suck.
PS : 14 minutes to get someone on the phone... Congrats!
Awards
Earned:2
Redeemed:2
Available:0
Expiration: 28 Feb 2017
Awards
Earned:4
Redeemed:1
Available:3
Expiration: 29 Feb 2016
Feb 28, 2016 | 4:49 pm
#4
Original Poster
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
For those stays i wanted to use one of the three exp 02/29/2016 and they used the other ones.
Feb 28, 2016 | 4:58 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,185
The 2017 ones you see are phantoms and only exist to get around the system limitation. Note that you only have two issued, and you'll figure out that these are not your 2017 DSU allocation.
On Tuesday, you'll get your four 2017 DSUs.
On Tuesday, you'll get your four 2017 DSUs.
Feb 28, 2016 | 5:06 pm
#6
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
This issue is being discussed in http://www.flyertalk.com/forum/hyatt...016-dsu-3.html over the last 10 days. I'm locking this thread do continue discussions in the referenced thread.
Peteropny - co-mod - Hyatt
Peteropny - co-mod - Hyatt